General Manager - Event Operations and Crowd Management
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
competitive salary
comprehensive benefits
Job Description
BEST Crowd Management is a leading company specializing in crowd management, event security, and guest services across major live event venues in the United States. Established as a premier provider of event operational strategies, BEST Crowd Management is recognized for its commitment to safety, efficiency, and exceptional customer experiences at large-scale public gatherings. With a reputation built on expertise in handling complex and high-profile events, the company partners with convention centers, arenas, stadiums, and entertainment facilities to ensure smooth event execution from start to finish. Through innovative operational planning, cutting-edge security protocols, and dedicated staff training, BEST Crowd Management continues to set the industry standard in live event management.
The General Manager – Event Operations & Crowd Management position based in El Paso, TX, offers a unique opportunity to lead and shape event operations for a variety of large venues. This role requires extensive experience in crowd management and event coordination in a fast-paced environment. The ideal candidate will possess strong leadership abilities and a thorough understanding of venue management, security operations, and event lifecycle oversight, from initial planning through to post-event evaluation.
With a competitive salary range of $80,000 to $85,000 per year, this full-time leadership role is pivotal in maintaining safe and efficient crowd flow, managing event staffing and security, overseeing guest services, and collaborating closely with venue leadership and event promoters. Responsibilities include managing budgets, operational performance metrics, and staffing schedules to optimize event profitability and customer satisfaction. The role demands excellent communication and organizational skills, the ability to lead and develop large teams, and the willingness to travel up to 25 percent to support various event sites.
The General Manager will immerse themselves in the heart of event operations, ensuring that all aspects of event execution comply with legal and company standards while fostering a positive guest experience. BEST Crowd Management values a strategic mindset and proactive approach to identifying operational improvements and fostering strong client relationships. Working primarily in an office environment with frequent hands-on presence at live venues, the General Manager must be adaptable to varying schedules that include evenings, weekends, and event days.
Joining BEST Crowd Management means becoming part of a dedicated team focused on delivering safer and better-managed events. The company is committed to fostering an inclusive workplace environment where diversity is respected and equal opportunities are provided to all employees. The General Manager plays a crucial role in upholding these values while leading safety-critical operations that impact thousands of guests per event. This position is ideal for a seasoned professional seeking a rewarding leadership role in the event management industry with a focus on crowd safety and operational excellence.
The General Manager – Event Operations & Crowd Management position based in El Paso, TX, offers a unique opportunity to lead and shape event operations for a variety of large venues. This role requires extensive experience in crowd management and event coordination in a fast-paced environment. The ideal candidate will possess strong leadership abilities and a thorough understanding of venue management, security operations, and event lifecycle oversight, from initial planning through to post-event evaluation.
With a competitive salary range of $80,000 to $85,000 per year, this full-time leadership role is pivotal in maintaining safe and efficient crowd flow, managing event staffing and security, overseeing guest services, and collaborating closely with venue leadership and event promoters. Responsibilities include managing budgets, operational performance metrics, and staffing schedules to optimize event profitability and customer satisfaction. The role demands excellent communication and organizational skills, the ability to lead and develop large teams, and the willingness to travel up to 25 percent to support various event sites.
The General Manager will immerse themselves in the heart of event operations, ensuring that all aspects of event execution comply with legal and company standards while fostering a positive guest experience. BEST Crowd Management values a strategic mindset and proactive approach to identifying operational improvements and fostering strong client relationships. Working primarily in an office environment with frequent hands-on presence at live venues, the General Manager must be adaptable to varying schedules that include evenings, weekends, and event days.
Joining BEST Crowd Management means becoming part of a dedicated team focused on delivering safer and better-managed events. The company is committed to fostering an inclusive workplace environment where diversity is respected and equal opportunities are provided to all employees. The General Manager plays a crucial role in upholding these values while leading safety-critical operations that impact thousands of guests per event. This position is ideal for a seasoned professional seeking a rewarding leadership role in the event management industry with a focus on crowd safety and operational excellence.
Job Requirements
- Crowd management experience is required for consideration
- Bachelor's degree in Business, Sports Management, Event Management, Hospitality, or related field or equivalent experience
- Minimum 3+ years of leadership experience in event operations, venue operations, or project management
- Direct experience managing crowd operations at large-scale events
- Experience working in convention centers, stadiums, arenas, large venues, festivals, or major event environments
- Experience managing large operational teams or event staffing teams
- Strong leadership, organizational, and communication skills
- Ability to manage multiple events and priorities in a fast-paced event environment
- Ability to pass a background check
Job Qualifications
- Bachelor's degree in Business, Sports Management, Event Management, Hospitality, or related field or equivalent experience
- Minimum 3+ years of leadership experience in event operations, venue operations, or project management
- Direct experience managing crowd operations at large-scale events
- Experience working in convention centers, stadiums, arenas, large venues, festivals, or major event environments
- Experience managing large operational teams or event staffing teams
- Strong leadership, organizational, and communication skills
- Ability to manage multiple events and priorities in a fast-paced event environment
- Ability to pass a background check
Job Duties
- Lead all event operations and crowd management activities for venue and client accounts
- Oversee event staffing, event security coordination, guest services, and operational planning
- Manage full operational lifecycle of events including planning, staffing, execution, and post-event review
- Ensure safe and effective crowd flow, access control, and guest experience at large public events
- Maintain strong relationships with venue leadership, convention center management, promoters, and clients
- Monitor operational performance, event profitability, labor planning, and cost management
- Manage event contracts including budgeting, staffing plans, scheduling, and invoicing
- Lead, coach, and develop operations managers, supervisors, and event staff teams
- Recruit and train new team members based on event and operational needs
- Identify opportunities to improve event operations efficiency and customer satisfaction
- Communicate operational updates and performance metrics to leadership
- Travel up to 25% as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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