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General Manager - Event Operations and Crowd Management
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
competitive salary
comprehensive benefits
Job Description
BEST Crowd Management is a leading company specializing in crowd management, event security, and guest services across major live event venues in the United States. Established as a premier provider of event operational strategies, BEST Crowd Management is recognized for its commitment to safety, efficiency, and exceptional customer experiences at large-scale public gatherings. With a reputation built on expertise in handling complex and high-profile events, the company partners with convention centers, arenas, stadiums, and entertainment facilities to ensure smooth event execution from start to finish. Through innovative operational planning, cutting-edge security protocols, and dedicated staff training, BEST Crowd Management continues... Show More
Job Requirements
- Crowd management experience is required for consideration
- Bachelor's degree in Business, Sports Management, Event Management, Hospitality, or related field or equivalent experience
- Minimum 3+ years of leadership experience in event operations, venue operations, or project management
- Direct experience managing crowd operations at large-scale events
- Experience working in convention centers, stadiums, arenas, large venues, festivals, or major event environments
- Experience managing large operational teams or event staffing teams
- Strong leadership, organizational, and communication skills
- Ability to manage multiple events and priorities in a fast-paced event environment
- Ability to pass a background check
Job Qualifications
- Bachelor's degree in Business, Sports Management, Event Management, Hospitality, or related field or equivalent experience
- Minimum 3+ years of leadership experience in event operations, venue operations, or project management
- Direct experience managing crowd operations at large-scale events
- Experience working in convention centers, stadiums, arenas, large venues, festivals, or major event environments
- Experience managing large operational teams or event staffing teams
- Strong leadership, organizational, and communication skills
- Ability to manage multiple events and priorities in a fast-paced event environment
- Ability to pass a background check
Job Duties
- Lead all event operations and crowd management activities for venue and client accounts
- Oversee event staffing, event security coordination, guest services, and operational planning
- Manage full operational lifecycle of events including planning, staffing, execution, and post-event review
- Ensure safe and effective crowd flow, access control, and guest experience at large public events
- Maintain strong relationships with venue leadership, convention center management, promoters, and clients
- Monitor operational performance, event profitability, labor planning, and cost management
- Manage event contracts including budgeting, staffing plans, scheduling, and invoicing
- Lead, coach, and develop operations managers, supervisors, and event staff teams
- Recruit and train new team members based on event and operational needs
- Identify opportunities to improve event operations efficiency and customer satisfaction
- Communicate operational updates and performance metrics to leadership
- Travel up to 25% as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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