General Manager - Eugene (Future Openings)

Salt & Straw is a beloved artisan ice cream company known for creating unique and unforgettable experiences through creativity, genuine hospitality, and care. Established with a mission to craft extraordinary flavors and foster community connections, Salt & Straw has expanded its presence across multiple locations, including the Eugene area. This company is not just about serving ice cream; it prides itself on cultivating a welcoming culture that prioritizes human kindness, thoughtfulness, and curiosity in both team dynamics and guest interactions.

Salt & Straw operates as a full-service ice cream shop with a strong focus on local and innovative flavors, delivering a memorable hospitality experience. The company is committed to fostering an inclusive workplace environment and values team members who align with its core values of creating unbelievable experiences, showing up generously, acting with thoughtful curiosity, sharing human kindness, and making every detail count.

This particular posting invites candidates to express interest in future General Manager roles in Eugene. These are full-time positions with competitive hourly wages ranging from $30.32 to $37.06 per hour, accompanied by quarterly bonus potential up to 20%. Salt & Straw offers a comprehensive benefits package including medical, dental, and vision insurance starting from the first month, paid time off, paid holidays, mental health support, educational assistance, pet insurance, and a generous 30% team discount among other perks.

As a General Manager at Salt & Straw, you will be a dynamic leader who embodies the company’s values by overseeing daily shop operations and building strong, high-performing teams. Your responsibilities will include managing scheduling, payroll, inventory, and facilities maintenance, ensuring every operational detail is executed flawlessly. You will hire, train, coach, and develop Shift Coordinators and Scoopers, fostering an environment built on generosity, consistent communication, and support. Delivering exceptional guest experiences rooted in authentic hospitality is central to this role, where creating moments of wonder for both guests and teammates is a daily goal.

Using data and insights, you will drive results in sales, labor, and guest satisfaction. Challenges will be addressed thoughtfully, and team successes will be celebrated to help individuals grow with clarity and compassion. Beyond the operational aspect, you will play a key role in strengthening community ties and representing Salt & Straw as a thoughtful and generous presence in the neighborhood. Collaboration with cross-functional teams is vital to uphold the shop's success and sustainability.

This position is ideal for those with three or more years of experience in food service, hospitality, or retail, who have managed teams of 10 or more in fast-paced environments. Candidates should have skills in training, developing, and supporting their teams with care and clarity, a passion for building positive team culture, and eagerness to take ownership of both people and operational functions in the shop. Availability to work evenings, weekends, and holidays, along with being at least 18 years old, is required.

Salt & Straw embraces pay transparency and equal opportunity employment, providing an inclusive atmosphere for all applicants regardless of their background. This role involves exposure to common food allergens, and the company participates in E-Verify for work authorization verification. By joining Salt & Straw, you become part of a people-first culture that values who you are and how you contribute to making each guest experience unique and memorable.