Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $100,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
quarterly performance bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Employee Discounts
Ongoing training and development programs
Job Description
Our company is a dynamic and innovative operator of high-volume, guest-facing entertainment venues. With multiple locations, our organization prides itself on delivering exceptional guest experiences, operational excellence, and fostering a safety-first culture. We are committed to building strong teams and creating environments where customers feel welcomed, engaged, and satisfied. Our venues serve as premier destinations for entertainment, recreation, and social engagement, attracting diverse clientele while maintaining high standards of cleanliness, safety, and service.
The role of General Manager is a pivotal leadership position within our company, responsible for overseeing the daily operations of one of our flagship entertainment venues. This hands-on leadership role demands an experienced operator who can balance the intricacies of running a customer-facing business with the strategic oversight necessary for financial success. The General Manager will lead by example, demonstrating a deep commitment to guest satisfaction, team development, and maintaining a premium atmosphere that reflects our brand values.
As a General Manager, you will have direct ownership of the profit and loss (P&L) statements, ensuring operational efficiency and driving results through meticulous management of labor, sales, and expenses. You will lead a diverse team of hourly and salaried employees, fostering a culture of accountability, continuous improvement, and inclusivity. Your role includes managing staffing levels, scheduling, payroll, inventory, and ensuring compliance with all operational standards and safety protocols.
We offer a competitive salary complemented by quarterly performance bonuses, reflecting our commitment to rewarding leadership that delivers tangible results. Our benefits package is comprehensive, encompassing medical, dental, vision, and supplemental insurance plans, paid time off, parental leave, and a 401k retirement plan. Employees also benefit from programs like Employee Assistance, tuition reimbursement, referral bonuses, and ongoing training and development opportunities.
This is an excellent opportunity for a seasoned leader with 3 to 5 years of proven success in similar roles, ideally within high-volume entertainment, hospitality, or customer-facing venues. We value strong leadership communication skills, a proactive approach to safety and compliance, and the ability to resolve complex guest issues with diplomacy and efficiency. The ideal candidate will also have experience with local market partnerships and specialty revenue streams, contributing to broader business goals and growth initiatives.
Join us as a General Manager and take the lead in shaping an outstanding guest experience, nurturing a motivated team, and driving the success of a prominent entertainment venue. This role offers substantial growth potential within a forward-thinking company dedicated to innovation and excellence in the entertainment industry.
The role of General Manager is a pivotal leadership position within our company, responsible for overseeing the daily operations of one of our flagship entertainment venues. This hands-on leadership role demands an experienced operator who can balance the intricacies of running a customer-facing business with the strategic oversight necessary for financial success. The General Manager will lead by example, demonstrating a deep commitment to guest satisfaction, team development, and maintaining a premium atmosphere that reflects our brand values.
As a General Manager, you will have direct ownership of the profit and loss (P&L) statements, ensuring operational efficiency and driving results through meticulous management of labor, sales, and expenses. You will lead a diverse team of hourly and salaried employees, fostering a culture of accountability, continuous improvement, and inclusivity. Your role includes managing staffing levels, scheduling, payroll, inventory, and ensuring compliance with all operational standards and safety protocols.
We offer a competitive salary complemented by quarterly performance bonuses, reflecting our commitment to rewarding leadership that delivers tangible results. Our benefits package is comprehensive, encompassing medical, dental, vision, and supplemental insurance plans, paid time off, parental leave, and a 401k retirement plan. Employees also benefit from programs like Employee Assistance, tuition reimbursement, referral bonuses, and ongoing training and development opportunities.
This is an excellent opportunity for a seasoned leader with 3 to 5 years of proven success in similar roles, ideally within high-volume entertainment, hospitality, or customer-facing venues. We value strong leadership communication skills, a proactive approach to safety and compliance, and the ability to resolve complex guest issues with diplomacy and efficiency. The ideal candidate will also have experience with local market partnerships and specialty revenue streams, contributing to broader business goals and growth initiatives.
Join us as a General Manager and take the lead in shaping an outstanding guest experience, nurturing a motivated team, and driving the success of a prominent entertainment venue. This role offers substantial growth potential within a forward-thinking company dedicated to innovation and excellence in the entertainment industry.
Job Requirements
- 3 to 5 years of proven success as a General Manager in a customer-facing business
- Direct P&L ownership and experience driving EBITDA, profitability, labor, sales, and operational performance
- Strong ability to lead daily operations with an owner-operator mindset
- Proven success building, hiring, training, developing, and performance managing teams
- Experience leading hourly and salaried team members across operations, guest service, and facility execution
- Strong commitment to safety, compliance, operational standards, and guest experience
- Experience managing staffing levels, scheduling, payroll reporting, inventory, supplies, and daily operational reporting
- Ability to analyze KPIs, financial results, and P&L statements to identify gaps and improve performance
- Strong leadership communication skills with the ability to set clear expectations and hold teams accountable
- Experience resolving complex guest issues while balancing customer satisfaction, team impact, and financial results
- Ability to partner with senior leadership to execute business goals and continuous improvement initiatives
- Proven ability to maintain a clean, premium, well-run guest environment
Job Qualifications
- Bachelor's degree preferred or equivalent leadership experience
- 3 to 5 years of proven success as a General Manager in a customer-facing business
- Experience leading hourly and salaried team members
- Strong leadership communication skills
- Ability to analyze KPIs and financial statements
- Experience managing guest service, operations, and facility execution
- Proven track record in building and developing teams
Job Duties
- Lead daily operations with an owner-operator mindset
- Manage profit and loss statements and drive EBITDA, profitability, labor, and sales performance
- Build, hire, train, develop, and manage team performance
- Ensure compliance with safety standards and operational policies
- Oversee staffing levels, scheduling, payroll reporting, inventory, and supplies
- Analyze KPIs, financial results, and operational reports to identify improvement opportunities
- Resolve complex guest issues and maintain a premium guest environment
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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