Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Travel reimbursement
Job Description
Our client is a distinguished hotel known for its commitment to excellence in hospitality and guest services. This well-established hotel caters to a diverse clientele, offering premium accommodations, comprehensive food and beverage options, and exceptional event management services. Located in a thriving regional hub, the hotel strives to deliver memorable guest experiences through a dedicated team and state-of-the-art facilities. The hiring establishment emphasizes a culture of professional growth, teamwork, and consistent service quality, supporting both employees and guests in a welcoming environment. This is a full-time position offering a competitive salary that reflects the extensive responsibilities and leadership role within... Show More
Job Requirements
- Bachelor's degree in hotel management or related business field preferred
- Minimum 3 years' experience in rooms and/or food & beverage functions
- Strong business communication skills verbal and written
- Strong presentation skills and ability to lead team at leadership and hourly level
- Knowledge of federal, state and local employment laws and regulations
- High work ethic and self-initiative
- Strong computer skills in microsoft suite
- Some travel may be required
- Regular attendance according to established guidelines
- Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- Professional image as perceived by subordinates, peers, superiors, guests and community
- Must possess basic computational ability
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Maintain calm and professional demeanor in sometimes high pressure situations
- Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- Ability to participate in and lead departmental and/or hotel team meetings
Job Qualifications
- Bachelor's degree in Hotel Management or related business field preferred
- Minimum 3 years' experience in Rooms and/or Food & Beverage functions
- Strong business communication skills verbal and written
- Strong presentation skills and ability to lead team at leadership and hourly level
- Knowledge of federal, state and local employment laws and regulations
- High work ethic and self-initiative
- Strong computer skills in Microsoft Suite
- Some travel may be required
- Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- Professional image as perceived by subordinates, peers, superiors, guests and community
- Must possess basic computational ability
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Maintain calm and professional demeanor in sometimes high pressure situations
- Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- Ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Coordinate special programs, functions and incentives to improve guest service
- Work in a cooperative and friendly manner with fellow associates
- Effectively lead the Executive Committee to reach the goals of the property
- Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- Ensure the property is compliant in all departments, growing the business year over year
- Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- Coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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