General Manager - Dextro San Diego ($150K-$160K)

San Diego, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $150,000.00 - $160,000.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
401(k)
Paid vacation
Paid holidays
Paid Personal Days
discounted hotel stays
Career Development
bonus

Job Description

Our esteemed client is a prominent hotel organization dedicated to providing exceptional hospitality experiences to guests while maintaining a strong commitment to operational excellence. This company operates in the hospitality industry, overseeing diverse facets of hotel management such as accommodations, food and beverage, sales, engineering, human resources, and accounting. Known for its culture of customer service and innovation, the organization fosters a supportive environment for its staff and promotes continuous growth and improvement. Emphasizing a people-first approach, the company encourages professionalism, teamwork, and leadership within a vibrant and fast-paced hotel setting.

The General Manager position represents a high-level leadership role responsible for the comprehensive management of the hotel and all its various outlets. This includes overseeing hotel operations, food and beverage services, sales initiatives, engineering maintenance, human resource functions, and financial accountability. The General Manager is tasked with ensuring that the property maintains compliance with company standards while successfully driving key business metrics, including revenue growth, profit margins, and guest satisfaction. Taking charge of the Executive Committee, this individual leads efforts to meet and exceed organizational goals and uphold the company's reputation for quality and service excellence.

The role requires a versatile leader who can instill a culture of exceptional guest service, anticipate and respond to guest needs, resolve issues promptly, and promote positive engagement across all interactions. As an advocate for the brand, the General Manager will craft and implement strategies related to guest services, special programs, and personnel development to foster a motivated and productive workforce. Accountability for forecasting, profit and loss management, and revenue per available room (RevPAR) analysis will be key aspects of the role, alongside promoting a high-quality product offering that supports competitive pricing and maximizes business growth.

Candidates will need to demonstrate strong leadership capabilities, communication skills, and knowledge of federal, state, and local employment regulations. The position requires managing a team in a dynamic 24/7 environment with a professional demeanor, resilience under pressure, and the ability to engage effectively with associates, guests, and senior executives alike. Proficiency in computer applications such as the Microsoft Suite and a results-driven mindset with a commitment to high work ethic and initiative are essential. The role may involve some travel and requires regular attendance.

This full-time position offers a competitive base salary ranging from $150,000 to $160,000 annually, commensurate with experience and qualifications, with potential bonuses tied to performance metrics. Comprehensive health benefits including medical, dental, and vision coverage are provided, as well as a 401(k) retirement savings plan with company match. Additional benefits include paid vacation, holidays, personal days, discounted hotel stays across the portfolio, and opportunities for career advancement within a culture that values excellence and innovation. This position is ideal for a seasoned hospitality professional seeking to advance their career in a challenging yet supportive environment fostering growth and success.

Job Requirements

  • Bachelor's degree in hotel management or related business field preferred
  • minimum 3 years' experience in rooms and/or food & beverage functions
  • knowledge of federal, state and local employment laws and regulations
  • strong business communication skills verbal and written
  • strong computer skills in microsoft suite
  • ability to travel occasionally
  • regular attendance according to established guidelines
  • proven ability to manage a 24-hour, 7-day work environment
  • professional image
  • basic computational ability
  • ability to multitask and meet deadlines
  • ability to maintain confidentiality
  • ability to remain calm under pressure
  • good interpersonal and leadership skills

Job Qualifications

  • Bachelor's degree in Hotel Management or related business field preferred
  • minimum 3 years' experience in Rooms and/or Food & Beverage functions
  • strong business communication skills verbal and written
  • strong presentation skills and ability to lead team at leadership and hourly level
  • knowledge of federal, state and local employment laws and regulations
  • high work ethic and self-initiative
  • strong computer skills in Microsoft Suite
  • some travel may be required
  • regular attendance according to established guidelines
  • proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • professional image as perceived by subordinates, peers, superiors, guests and community
  • must possess basic computational ability
  • focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
  • maintain calm and professional demeanor in sometimes high pressure situations
  • ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • ability to participate in and lead departmental and/or hotel team meetings

Job Duties

  • Practice a culture of guest service in all you do
  • promote courtesy, good will and a positive attitude in each and every encounter
  • anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
  • resolve guest complaints, ensuring guest satisfaction in each interaction
  • coordinate special programs, functions and incentives to improve guest service
  • work in a cooperative and friendly manner with fellow associates
  • effectively lead the Executive Committee to reach the goals of the property
  • develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
  • ensure the property is compliant in all departments, growing the business year over year
  • ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
  • coach and develop leaders to exceed performance expectations

Job Criteria

Experience

Mid Level (3-7 years)


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