General Manager - Desert Isle

Hemet, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $92,500.00 - $100,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Travel Discounts

Employee assistance program

Flexible Paid Time Off

Work-life balance

401(k)

Employee Stock Purchase Program

Job Description

We are currently seeking a talented, experienced General Manager to join our dynamic team. The General Manager will be responsible for the comprehensive operational management of the resort, ensuring high service standards, fostering a positive team culture, and achieving profitability targets. This role involves working closely in partnership with the resort’s internal Homeowners Association(s) and maintaining strong owner relations. The General Manager will lead key departments including front office, housekeeping, maintenance, security, and recreation. The role demands a proactive leader who can develop and retain an engaged team, demonstrating strong leadership skills and a commitment to upholding Hilton Grand Vacations’ people-first culture. The position offers a salary range between $92,500 and $100,000 based on experience. This is an excellent opportunity for someone driven by challenges and committed to creating unforgettable vacation experiences while advancing their career within a globally recognized company. The successful candidate will play a vital role in ensuring guest and owner safety, maintaining crisis management plans, and collaborating extensively with internal and external stakeholders such as developers, homeowners' associations, project management, and sales and marketing teams to support shared business objectives.

Job Requirements

Bachelor’s Degree or college degree preferred
3-5 years of related experience
4+ years of management or supervisory experience
Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations
Comprehensive knowledge of financial principles and statements
Ability to create and maintain a culture of diversity, equity and inclusion
Excellent written and verbal communication skills
Project management experience preferred.

Job Qualifications

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion
Must possess excellent written and verbal communication skills
3-5 years of related experience
4+ years of management or supervisory experience
Bachelor’s Degree or college Degree preferred
Plus project management experience is preferred.

Job Duties

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Direct the leaders of the front office, housekeeping, maintenance, security, and recreation
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
Owner relations
Commitment and dedication to our people first culture
Ensure guest/owner safety and security
maintain crisis management plan
Works closely with developer, homeowners' association, project management and in-house sales and marketing leadership.