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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,000.00 - $68,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Dairy Queen (DQ) and Orange Julius (OJ) are iconic quick service restaurant brands recognized for their commitment to providing high-quality products and exceptional customer experiences. Established as leaders in the fast-food industry, these establishments have built a loyal customer base by consistently delivering delicious menu items, friendly service, and welcoming atmospheres. As part of a larger franchise system, the restaurants maintain strict guidelines set by both the franchisor and the owner to ensure consistent quality and service standards across all locations.
The Restaurant Manager position at DQ and OJ is a pivotal role responsible for the overall oversight ... Show More
The Restaurant Manager position at DQ and OJ is a pivotal role responsible for the overall oversight ... Show More
Job Requirements
- Minimum 1-3 years of restaurant management experience with responsibility for profit and loss
- Previous quick service restaurant experience strongly preferred
- High school diploma or equivalent
- Proven track record of effectively managing COGS and labor
- ServSafe certified or approved equivalent
- Ability to perform under pressure in a high-volume restaurant
- Ability to work in varying temperature ranges
- Ability to stand for long periods
- Ability to lift up to 50 pounds
- Ability to work around nuts and other allergens
Job Qualifications
- Experience managing restaurant operations and financial performance
- Strong customer focus and hospitality skills
- Proven ability to train, coach and develop employees
- Excellent management skills including conflict resolution and team motivation
- Highly organized with strong goal-setting abilities
- Proficient with computers and Point of Sale systems
- Flexibility and adaptability to maintain brand standards
- High integrity and honesty
- Ability to maintain positive work environment and employee morale
Job Duties
- Strive for operational levels that meet or exceed customer expectations in quality, service and atmosphere
- Ensure every member of management and crew is trained and knowledgeable on all PRIDE systems, product recipes, food safety and restaurant safety practices
- Incorporate all PRIDE systems and routines into daily restaurant operations
- Execute the restaurant’s business plan by working directly with the District Supervisor
- Manage profit and loss by analyzing COGS, maintaining inventory, adjusting labor to projected demand, and following cash control procedures
- Prepare financial and sales forecasts and budgets, review financial reports for variances, establish and monitor financial controls
- Develop and implement strategies to increase average meal checks and customer visit frequency
- Ensure fan service meets or exceeds company standards and resolve customer complaints promptly
- Build relationships with return and preferred patrons
- Hire, train, coach and develop management team and hourly crew to build a skilled and productive team
- Prepare and approve scheduling to meet staffing needs and labor goals
- Conduct formal employee performance appraisals
- Role model and enforce policies and procedures
- Maintain a positive working relationship with all restaurant staff
- Ensure food safety training is prioritized and safe food handling practices are followed
- Maintain a safe, secure and healthy facility environment meeting all health and legal regulations
- Train management and crew on emergency responses
- Develop and implement local, regional and national marketing promotions and community relations programs
- Evaluate competitor marketing and track changing consumer demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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