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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, operating in 15 countries and serving millions of guests daily. The company is renowned for its commitment to service excellence and sustainability, driving impactful outcomes for its employees, clients, and communities. One of Aramark's independently operated divisions, LifeWorks Restaurant Group, specializes in designing innovative and custom amenity solutions that elevate company culture and deliver unique sensory experiences. This division focuses on transparency, quality, and personalized partnerships, ensuring exceptional service from space design to marketing and client engagement. Aramark fosters a dynamic work environment that encourages personal and... Show More
Job Requirements
- Bachelor’s degree or equivalent
- 10+ years of relevant experience in conference center or event operations management
- Proven leadership experience managing multi-disciplinary teams
- Strong background in audiovisual technologies and operations
- Experience with budgeting, forecasting, and financial oversight
- Ability to develop and implement operational standards and SOPs
- Excellent communication and stakeholder management skills
- Capacity to manage vendor relationships and service contracts
- Physical ability to perform job-related duties including lifting and extended standing
- Willingness to comply with uniform and personal protective equipment (PPE) requirements
Job Qualifications
- 10+ years operational leadership experience in conference centers, venues, or event operations
- Strong audiovisual (AV) management experience including production environments and meeting room technology
- Understanding of AV labor models, vendor management, and technical staffing structures
- Experience overseeing AV budgets, rate structures, and service delivery models
- Knowledge of event production workflows and technical event requirements
- Experience managing multi-functional operational teams
- Strong financial management and budgeting experience
- Demonstrated experience building operational processes and scalable systems
- Experience managing vendors and service contracts
- Strong leadership, communication, and stakeholder management skills
- Experience in high-volume operational environments
- Ability to manage multiple facilities and competing priorities
- Strong problem-solving and operational decision-making skills
Job Duties
- Provide strategic leadership for conference center operations across multiple buildings and event venues
- Oversee audiovisual operations, venue infrastructure, and operational readiness for all event spaces
- Lead Directors, Managers, and operational teams responsible for daily conference center operations
- Establish operational standards, SOPs, and service models across conference center locations
- Ensure venues are functional, prepared, and aligned with business needs at all times
- Oversee event readiness including room sets, signage, logistics, technical support, and operational coordination
- Manage vendor relationships including AV providers, logistics vendors, and operational partners
- Drive financial performance including budgeting, forecasting, labor planning, and cost management
- Partner with stakeholders to prioritize work, allocate resources, and support business objectives
- Oversee safety, compliance, and risk management across conference center environments
- Lead staffing strategy including organizational structure, role definition, and hiring plans
- Develop scalable systems for scheduling, reporting, and operational visibility
- Monitor service levels and operational KPIs to ensure consistent execution
- Provide escalation support for operational issues impacting venues or events
- Ensure alignment between conference services, AV, logistics, and facilities support functions
- Lead continuous improvement initiatives to enhance efficiency and service delivery
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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