General Manager (Conference Services)

Aramark is a global leader in food services, facilities management, and uniform services, operating in 15 countries and serving millions of guests daily. The company is renowned for its commitment to service excellence and sustainability, driving impactful outcomes for its employees, clients, and communities. One of Aramark's independently operated divisions, LifeWorks Restaurant Group, specializes in designing innovative and custom amenity solutions that elevate company culture and deliver unique sensory experiences. This division focuses on transparency, quality, and personalized partnerships, ensuring exceptional service from space design to marketing and client engagement. Aramark fosters a dynamic work environment that encourages personal and professional growth, emphasizing equal employment opportunity and inclusivity across all roles and locations.

The General Manager of Conference Center Management at Aramark plays a pivotal leadership role responsible for overseeing operations across multiple conference centers and event venues. This role involves managing the day-to-day functions of conference facility operations, including audiovisual services, event infrastructure, safety compliance, logistics, vendor management, and financial oversight. The General Manager leads a diverse team comprising directors, managers, and other operational staff, ensuring that venues operate seamlessly to meet high standards of service delivery and business objectives. A key responsibility is to develop and implement scalable operational systems such as scheduling, reporting, and resource allocation to handle a high volume of meetings and events efficiently. This leader serves as the central coordination point for aligning cross-functional teams, managing stakeholders' expectations, and driving continuous improvement initiatives to boost operational efficiency and service quality.

In this role, strategic leadership is essential to establish and enforce operational standards, standard operating procedures (SOPs), and service models that are consistent across all conference center locations. The General Manager ensures venues maintain readiness and functionality tailored to business needs, including setting up event spaces, coordinating logistics, managing signage, and overseeing technical support. Financial stewardship is critical, with responsibilities encompassing budgeting, forecasting, labor planning, and cost management to optimize the centers' profitability while maintaining exceptional service standards. Additionally, this position oversees safety and risk management compliance, guaranteeing a safe environment for staff and guests alike. Candidates must demonstrate exceptional leadership, communication, stakeholder management, and problem-solving abilities, combined with vast experience in high-volume operational environments and multi-facility management. This role may involve physical activities such as lifting and extended standing and requires adherence to uniform and personal protective equipment protocols. Overall, the General Manager role at Aramark offers an outstanding opportunity for seasoned professionals seeking to lead complex conference center operations within a supportive and innovative company dedicated to excellence and growth.