General Manager - Citizens Live at the Wylie

Aramark Sports & Entertainment is a leading global provider of food and beverage services, facilities management, and hospitality solutions. With a strong presence in the sports, entertainment, educational, and business sectors, Aramark is dedicated to delivering exceptional experiences to millions of guests worldwide every day. Rooted in service and united by purpose, Aramark is committed to making a positive impact on its employees, clients, communities, and the planet. The company values diversity, equity, and inclusion, offering equal employment opportunities for all individuals without discrimination. Aramark operates in 15 countries, offering a wide range of career opportunities that support professional growth and talent development.

The current opportunity is for a General Manager position based in Pittsburgh, Pennsylvania, specifically for Citizens Live at the Wylie, a unique food and beverage venue under Aramark’s Sports & Entertainment division. This role is pivotal in managing and leading contracted food service operations with multi-million-dollar annual revenue goals. As General Manager, you will be responsible for planning, managing, and directing all aspects of food and beverage services at the venue to meet operating and financial objectives while ensuring client satisfaction and providing outstanding guest experiences.

This position is salaried and bonus eligible, with bonuses contingent on achieving specific financial and operational performance goals. You will report directly to Senior Leadership and oversee a team of salaried direct reports. The role requires strong leadership skills to manage multiple units and concepts, including concessions, premium services, and catering outlets. You will lead efforts to develop new food and beverage concepts that drive revenue growth, collaborating with senior leadership and the district management team to execute business development strategies.

The ideal candidate is a best-in-class operations manager who excels at building strong client and team relationships, making data-driven decisions, and demonstrating expertise in financial analytics and forecasting. With a minimum of five years of food service management experience, you will have a proven track record of managing large revenue accounts and leading sizable teams in a fast-paced, high-volume environment. Your ability to act with entrepreneurial spirit while focusing on client and guest service will be essential to your success.

This leadership role requires hands-on involvement in daily operations and flexibility to work various shifts, including evenings, weekends, and holidays. Physical demands may include lifting, bending, pushing, pulling, extended walking, and standing. Personal protective equipment (PPE) and uniforms may be required to maintain safety standards. Ultimately, this role offers an exciting chance to join a prestigious company recognized for its commitment to excellence, innovation, and employee development, making a tangible difference in the hospitality and entertainment sectors.