Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Job Description
Chili's is a distinguished casual dining restaurant chain that originated in Dallas, Texas, in 1975. Over the decades, it has become a beloved destination across the United States and beyond, known for its iconic menu items such as Big Mouth burgers, house-smoked ribs, full-on fajitas, and hand-shaken margaritas. Chili's prides itself on its vibrant culture of hospitality, fun, and community engagement, making every dining experience memorable for its Guests. The brand emphasizes a strong commitment to delivering exceptional service, culinary quality, and a welcoming atmosphere. Chili's also focuses on nurturing a workplace environment where employees feel valued, motivated, and part of a collaborative team that strives for excellence and growth.
The role of a Chili's Manager is pivotal in maintaining and advancing the restaurant's reputation for outstanding service and operational efficiency. Managers at Chili's are more than supervisors — they are true hospitality leaders who are passionate about connecting deeply with both Guests and Team Members. The ideal Manager possesses a genuine enthusiasm for people and takes pride in fostering a win-together environment where teamwork and recognition fuel success. With a strong focus on motivating and guiding the Management team, Chili's Managers ensure that every shift runs smoothly, business goals are met or exceeded, and Guests consistently receive an exceptional experience.
As a Chili's Manager, you will be entrusted with leading a high-performing Management team, overseeing daily restaurant operations, and championing Chili's cultural values. This includes planning and implementing financial budgets, ensuring compliance with operational and quality standards, and driving business results through effective cost control. The role demands a strategic leader who can inspire Team Members, promote open communication, and foster a positive workplace culture rooted in Chili's core beliefs – every Guest counts, food perfection, accountability, and engagement in restaurant operations.
Managers are also responsible for talent development by hiring, training, and retaining Team Members while encouraging their growth within the company. The role involves engaging with Guests actively, cultivating a vibrant atmosphere that reflects Chili's fun and energetic spirit, and building relationships within the local community to strengthen the brand connection. Additionally, food safety and quality assurance are paramount priorities, ensuring that Chili's continues to deliver safe, perfect meals every time.
In summary, joining Chili's as a Manager offers a dynamic opportunity to lead in a fast-paced, customer-facing environment that values leadership, collaboration, and operational excellence. It is an environment where business acumen meets heartfelt hospitality, and where every day brings the chance to make a positive impact on the team and Guests alike. If you thrive in a role where your people skills, passion for hospitality, and leadership capabilities can shine, Chili's invites you to become part of a legacy of fun, flavor, and service excellence.
The role of a Chili's Manager is pivotal in maintaining and advancing the restaurant's reputation for outstanding service and operational efficiency. Managers at Chili's are more than supervisors — they are true hospitality leaders who are passionate about connecting deeply with both Guests and Team Members. The ideal Manager possesses a genuine enthusiasm for people and takes pride in fostering a win-together environment where teamwork and recognition fuel success. With a strong focus on motivating and guiding the Management team, Chili's Managers ensure that every shift runs smoothly, business goals are met or exceeded, and Guests consistently receive an exceptional experience.
As a Chili's Manager, you will be entrusted with leading a high-performing Management team, overseeing daily restaurant operations, and championing Chili's cultural values. This includes planning and implementing financial budgets, ensuring compliance with operational and quality standards, and driving business results through effective cost control. The role demands a strategic leader who can inspire Team Members, promote open communication, and foster a positive workplace culture rooted in Chili's core beliefs – every Guest counts, food perfection, accountability, and engagement in restaurant operations.
Managers are also responsible for talent development by hiring, training, and retaining Team Members while encouraging their growth within the company. The role involves engaging with Guests actively, cultivating a vibrant atmosphere that reflects Chili's fun and energetic spirit, and building relationships within the local community to strengthen the brand connection. Additionally, food safety and quality assurance are paramount priorities, ensuring that Chili's continues to deliver safe, perfect meals every time.
In summary, joining Chili's as a Manager offers a dynamic opportunity to lead in a fast-paced, customer-facing environment that values leadership, collaboration, and operational excellence. It is an environment where business acumen meets heartfelt hospitality, and where every day brings the chance to make a positive impact on the team and Guests alike. If you thrive in a role where your people skills, passion for hospitality, and leadership capabilities can shine, Chili's invites you to become part of a legacy of fun, flavor, and service excellence.
Job Requirements
- High school diploma or equivalent
- Proven experience in restaurant or hospitality management
- Strong leadership and team management skills
- Knowledge of food safety regulations
- Ability to work flexible hours including evenings, weekends and holidays
- Excellent communication skills
- Ability to multitask in a fast-paced environment
Job Qualifications
- Proven leadership experience in hospitality or restaurant environment
- Strong financial acumen including budget planning and cost control
- Excellent communication and interpersonal skills
- Ability to manage and develop a diverse team
- Knowledge of food safety and quality standards
- Problem-solving and decision-making capabilities
- Capacity to work in a fast-paced environment
- High school diploma or equivalent
- Previous experience managing operations in a casual dining restaurant
Job Duties
- Lead and direct the work of the management team including scheduling, assigning responsibilities and setting expectations
- Manage performance of the management team including performance evaluations, coaching and accountability
- Plan and implement weekly, monthly and yearly financial budgets
- Oversee all operations to ensure a great guest experience
- Role model and hold team members accountable to operational and quality standards
- Foster open communication between team members and management team
- Influence team member behaviors by championing change and restaurant initiatives
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as manager timeline and performing quality line checks
- Hire, train, retain, and develop team members to take on larger roles
- Drive guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and cultural beliefs: every guest counts, food perfection, be accountable and play restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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