
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,100.00 - $64,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career Development
flexible schedule
Job Description
Petco Animal Supplies, Inc. is a well-established retail company dedicated to helping pets live their best lives. Operating for more than 60 years, Petco has become a trusted name in the pet care industry, encompassing over 1,500 stores across the United States, Mexico, and Puerto Rico, along with 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and multiple distribution centers. Petco is not just a place for buying pet supplies but a community hub where pet parents find trusted advice, quality products, and expert support from people who are passionate about pets. The company’s mission is to improve lives by prioritizing what’s best for pets and their families, fostering a culture of authenticity, inclusion, and fun.
At Petco, the role of General Manager is a key leadership position with accountability for managing a high-performing Pet Care Center. The General Manager is responsible for delivering excellent animal care, inspiring and engaging the team, driving profitability, and ensuring a top-notch customer experience. This full-time position requires a leader who is passionate about pets and people, capable of building strong, inclusive teams and maintaining operational excellence in a retail environment.
As a General Manager at Petco, you will own the business within your store, accountable for people, performance, and process with a strong commitment to pet health, safety, and welfare. You will lead your team to create an environment where pets and pet parents feel welcomed and cared for. Emphasizing the core values of Petco, which include putting pets first, fostering fun and connection, and owning the business with integrity, you will help the store achieve strong sales growth while maintaining high standards of operational safety and customer satisfaction.
Your leadership will extend beyond managing the store’s daily operations to include community involvement through local events and adoption initiatives, strengthening Petco’s impact and reputation. This role demands excellent communication, problem-solving, and organizational skills, combined with strong business acumen and a passion for fostering long-term relationships with customers and team members alike.
The ideal candidate will bring at least three years of management experience, preferably in retail, with a proven track record of developing talent, coaching teams, and meeting financial goals. High school diploma or GED is preferred, with the added advantage of internal leadership development program completion where applicable. Physical requirements include the ability to lift up to 50 pounds and engage regularly with both customers and animals in the store.
Petco offers a purpose-driven work environment where your contributions make a real difference. The organization values continuous learning, career growth, and a culture that celebrates every pet’s journey alongside their owners. The General Manager role is integral to Petco’s commitment to being where the pets go and where pet people gather, ensuring every pet receives the best care possible within their community.
At Petco, the role of General Manager is a key leadership position with accountability for managing a high-performing Pet Care Center. The General Manager is responsible for delivering excellent animal care, inspiring and engaging the team, driving profitability, and ensuring a top-notch customer experience. This full-time position requires a leader who is passionate about pets and people, capable of building strong, inclusive teams and maintaining operational excellence in a retail environment.
As a General Manager at Petco, you will own the business within your store, accountable for people, performance, and process with a strong commitment to pet health, safety, and welfare. You will lead your team to create an environment where pets and pet parents feel welcomed and cared for. Emphasizing the core values of Petco, which include putting pets first, fostering fun and connection, and owning the business with integrity, you will help the store achieve strong sales growth while maintaining high standards of operational safety and customer satisfaction.
Your leadership will extend beyond managing the store’s daily operations to include community involvement through local events and adoption initiatives, strengthening Petco’s impact and reputation. This role demands excellent communication, problem-solving, and organizational skills, combined with strong business acumen and a passion for fostering long-term relationships with customers and team members alike.
The ideal candidate will bring at least three years of management experience, preferably in retail, with a proven track record of developing talent, coaching teams, and meeting financial goals. High school diploma or GED is preferred, with the added advantage of internal leadership development program completion where applicable. Physical requirements include the ability to lift up to 50 pounds and engage regularly with both customers and animals in the store.
Petco offers a purpose-driven work environment where your contributions make a real difference. The organization values continuous learning, career growth, and a culture that celebrates every pet’s journey alongside their owners. The General Manager role is integral to Petco’s commitment to being where the pets go and where pet people gather, ensuring every pet receives the best care possible within their community.
Job Requirements
- Three plus years of management experience, retail leadership preferred
- Strong people leadership, coaching, and talent development skills
- Solid business, financial, and operational acumen
- Excellent communication, problem-solving, and organizational abilities
- A genuine passion for pets and customer service
- High school diploma or GED preferred
- Completion of Petco leadership development programs may be required for internal candidates
Job Qualifications
- Three plus years of management experience, retail leadership preferred
- Strong people leadership, coaching, and talent development skills
- Solid business, financial, and operational acumen
- Excellent communication, problem-solving, and organizational abilities
- A genuine passion for pets and customer service
- High school diploma or GED preferred
- Completion of Petco leadership development programs may be required for internal candidates
Job Duties
- Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met
- Create an environment where pets and pet parents feel welcomed, supported, and cared for
- Lead with integrity, transparency, and an unwavering commitment to doing what's right for pets
- Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service
- Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center
- Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow
- Own the business: drive sales growth, profitability, and operational excellence
- Analyze financial and operational results, identify opportunities, and take decisive action to improve performance
- Manage labor, payroll, and expenses to maximize productivity and results
- Execute merchandising, inventory, and operational processes to brand and safety standards
- Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact
- Develop a strong leadership bench and succession plan
- Lead performance management, coaching, and accountability for all partners
- Promote continuous learning, growth, and career development
- Foster a culture of teamwork, inclusion, and shared ownership
- Meet or exceed sales, profitability, and operational goals
- Leverage Petco tools, programs, and insights to grow the business
- Review and act on reporting, audits, and Pet Care Center visits
- Ensure safe opening and closing procedures and adherence to security protocols
- Maintain store appearance, cleanliness, and safety standards
- Protect pets, partners, and merchandise through strong loss prevention and inventory controls
- Complete required administrative, payroll, and inventory tasks accurately and on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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