GENERAL MANAGER – CATBIRD

Hyatt is a globally renowned hospitality company known for delivering outstanding guest experiences through its network of upscale hotels and resorts. At Hyatt, the core philosophy is centered around caring and attentive associates who provide authentic hospitality and create meaningful experiences for every guest. The company fosters a culture where high expectations are not only met but exceeded, making Hyatt a leader in the hospitality industry. Hyatt is recognized for its inclusive and warm culture, emphasizing respect, innovation, and service orientation. Employees at Hyatt are encouraged to innovate, demonstrate respect for their colleagues and guests, focus on delivering exceptional service, and actively participate in an inclusive environment that values diversity and teamwork.

Catbird Rooftop, a vibrant and design-forward rooftop destination located in Dallas, offers an exciting opportunity to join Hyatt as a General Manager. Overlooking the stunning Dallas skyline, Catbird Rooftop combines a unique ambiance with exceptional culinary and beverage offerings designed to cater to an upscale, high-volume clientele. As the General Manager, you will be the visionary and operational leader responsible for ensuring a seamless guest experience while driving the financial performance and long-term success of the venue.

This leadership role requires a hands-on operational presence overseeing all aspects of the business, from daily services and team management to budgeting and strategic initiatives. Reporting directly to the Director of Restaurant, Bars, and Events, you will blend entrepreneurial leadership with disciplined execution, helping to position Catbird Rooftop as a premier destination in Dallas. The role demands a leader who can anticipate high-volume periods, ensure compliance with brand standards, and cultivate a high-performing team culture focused on warmth, personalization, and innovation.

You will manage day-to-day operations with expert knowledge of menu items, beverages, and compliance standards, while working closely with culinary leadership to deliver an elevated dining experience. Driving top-line revenue through creative programming and event-based strategies is a critical component of this role, along with managing payroll, tip distribution, and maintaining strong cost controls. Your leadership will also extend to recruiting, hiring, and developing a motivated and inclusive team, conducting performance reviews, and maintaining alignment through daily pre-shift meetings.

In addition, you will play a pivotal role in marketing and program development by collaborating on seasonal initiatives, developing rooftop activations, themed events, and holiday experiences that enhance the brand's identity and guest engagement. The budgeted salary range for this position is $90,000 to $100,000, commensurate with experience, reflecting the significance Hyatt places on this strategic leadership role. Joining Hyatt means being part of a company committed to purpose, values, and developing diverse talent, offering career opportunities that inspire growth and excellence.