General Manager - Capital One Arena

Alexandria, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $140,000.00 - $150,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

retirement savings plan

Paid Time Off

Parental leave

Disability Coverage

Job Description

Aramark Sports + Entertainment is a leading provider of food and facilities services, proudly serving millions of guests every day across 15 countries worldwide. Rooted in service and united by their purpose, Aramark aims to make a positive impact on their employees, partners, communities, and the planet. The company believes in fostering equal employment opportunities and creating a work environment where diversity and inclusion are prioritized. This commitment ensures that individuals of all backgrounds can thrive while working at Aramark. With a strong emphasis on career development, Aramark supports the growth of their employees by offering opportunities to develop talents, pursue passions, and realize professional potential. Whether seeking new challenges, a sense of belonging, or a supportive workplace, Aramark is focused on helping every team member succeed and grow.

Aramark Sports + Entertainment is currently seeking a General Manager to oversee operations at the Capital One Arena, a prestigious venue hosting a variety of large-scale sporting events, concerts, and special functions throughout the year. This role is a critical leadership position responsible for managing contracted services that generate over $50 million annually in revenue. Reporting directly to senior leadership, the General Manager will lead and inspire a dedicated team of salaried direct reports to deliver exceptional food and beverage services, including multi-outlet concessions, in-seat hawkers, luxury clubs and suite services, catering, and premium dining experiences.

The General Manager will play a pivotal role in enhancing the premium dining experience, particularly following significant capital improvements to hospitality spaces within the arena. This position requires a hands-on management approach combined with strategic planning to meet operating and financial goals while fully aligning with client objectives and guest needs. The role demands a high level of operational expertise and a strong financial acumen, including budget management, financial controls, and performance forecasting.

Success in this role requires a leader who excels in relationship building with clients and the community, making data-driven decisions that promote service excellence, operational productivity, and sustained business growth. The General Manager must ensure compliance with all local, state, and federal regulations, maintain rigorous operational standards, and embody Aramark’s safety protocols and business conduct policies. This salaried position offers a competitive compensation package ranging from $140,000 to $150,000 annually, along with eligibility for bonuses based on financial and performance achievements. Additional comprehensive benefits include medical, dental, vision coverage, retirement savings plans such as 401(k), paid time off, parental leave, and disability coverage.

This opportunity is ideal for a seasoned professional with a strong background in hospitality or contract services, exceptional leadership skills, and a demonstrated ability to manage complex, multi-million dollar operations. The General Manager will be instrumental in driving quality service delivery that reflects Aramark’s commitment to excellence and enhances the overall guest experience at Capital One Arena.

Job Requirements

Bachelor's degree or equivalent experience
Experience managing large revenue accounts
Strong financial acumen and data-driven decision-making ability
Excellent interpersonal and communication skills
Ability to read and interpret contractual agreements
Experience in service industry or hospitality
Proven leadership skills managing teams through managers
Ability to manage budgets and perform financial analysis
Experience developing sales strategies and operational initiatives
Physical ability to perform tasks involving lifting, bending, pushing, pulling, and extended walking and standing
Willingness to wear uniforms and use personal protective equipment (PPE)

Job Qualifications

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives

Job Duties

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times