Job Overview
Compensation
Type:
Hourly
Rate:
Range $35.00 - $38.00
Benefits
Competitive Wages with Annual Performance Reviews
Merit increases
Production bonuses up to 20 percent quarterly
Optional earned wages access
401(k) match with 50 percent company match up to 1 percent of salary after three months
Medical insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSAs)
Health savings accounts (HSAs)
Accident, critical illness, and hospital indemnity insurance
Paid sick time
Two consecutive days off weekly
paid time off (PTO)
Paid parental leave
Holiday pay for 12 recognized holidays
Free 24/7 access to licensed mental health professionals
30 percent team discount
Early access to new flavors
Pet insurance
Exclusive team perks
Education reimbursement up to $1,800 annually
Commuter FSAs
Wellness rewards up to $1,000
inclusive and supportive workplace culture
Job Description
Salt & Straw is a renowned ice cream company celebrated for its innovative approach and deep community connections. From its humble beginnings to becoming a staple in the Capitol Hill neighborhood of Seattle, WA, Salt & Straw has grown into a beloved destination for ice cream lovers. Known for carefully crafting unique flavors that tell stories and evoke emotions, the company prides itself on its ever-evolving menu that honors classic favorites while continually introducing new, exciting tastes to surprise and delight customers. The company places a strong emphasis on building memorable customer experiences and fostering a welcoming atmosphere where each... Show More
Job Requirements
- High school diploma or GED
- 3 plus years experience in food service fast-casual dining or hospitality industry
- 2 plus years of progressive leadership or supervisory experience
- Experience leading a team of 10 or more in a high-volume retail or restaurant setting
- Valid Manager Food Safety Certification within 30 days of employment or as required by state or local laws
- Ability to work evenings late nights weekends and holidays
- Strong communication and interpersonal skills
- Ability to manage labor costs and optimize for profitability
- Capability to maintain compliance with health safety food standards and company policies
- Proficiency in MS Office
- Fluency in English
Job Qualifications
- High school diploma or GED
- 3 plus years of experience in food service fast-casual dining or hospitality-focused industry
- 2 plus years of progressive experience as a leader manager or supervisor
- 1 plus years experience leading a team of 10 plus team members in high-volume retail or restaurant establishment
- Valid Manager Food Safety Certification required within 30 days of employment or per state/local requirement
- Desire to coach mentor motivate and manage team members with ability to build and lead high-performing teams
- Ability to work with people of all backgrounds and identities
- Strong business acumen with focus on sales growth cost control and profitability
- Passionate about delivering outstanding guest experiences and leading with integrity
- Excellent leadership and interpersonal skills with ability to effectively communicate and build rapport at various organizational levels
- Self-directed with organizational and problem-solving skills
- Ability to prioritize and work effectively under pressure and amidst changing priorities
- Ability to thrive in fast-paced dynamic environment with hands-on approach
- Excellent collaboration and communication skills
- Proficiency in MS Office
- Fluency in English
- Ability to work evenings late nights weekends and holidays
Job Duties
- Oversee day-to-day operations including staffing payroll scheduling banking supplies procurement inventory management and product quality assurance
- Ensure operational standards safety and health regulations compliance
- Manage labor costs aligning with budget expectations to optimize profitability
- Recruit hire train and retain high-performing team including assistant general managers shift coordinators and scoopers
- Provide coaching performance feedback documentation and development opportunities to team members
- Lead by example in delivering outstanding guest service ensuring every guest feels welcomed and delighted
- Facilitate timely clear communication of company updates and initiatives to align and engage the team
- Resolve guest complaints and issues promptly using them as opportunities to improve service quality
- Drive sales and financial performance through effective leadership goal setting and strategic decision-making
- Engage with local community to build strong relationships and drive brand awareness
- Participate in and support community events initiatives and local marketing activations
- Identify escalate and follow up on repair and maintenance collaborating with district managers and facilities leadership
- Ensure compliance with company policies food safety standards health and safety regulations and local laws
- Maintain cleanliness organization and maintenance of the shop to provide safe and inviting environment
- Taste sample ice cream daily including various flavors to better communicate to customers
- Foster positive and engaging work environment for direct reports and team members ensuring open communication inspiring others coaching for growth and embracing company mission and values
Job Location
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