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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
travel discounts program
Employee assistance program
Flexible Paid Time Off
401(k) with Company Match
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a leading global hospitality company known for its exceptional vacation ownership experiences and world-class resort management. As part of Hilton, a globally recognized brand, Hilton Grand Vacations specializes in providing memorable vacation stays through their well-maintained resorts and clubs. The company focuses on delivering superior customer service, creating enriching guest experiences, and maintaining the highest standards of hospitality across its properties. Hilton Grand Vacations operates as a vacation ownership company offering spacious villa accommodations designed to cater to families, leisure travelers, and vacation enthusiasts worldwide. With a commitment to quality and guest satisfaction, the company continuously... Show More
Job Requirements
- Bachelor’s degree
- 5-7 years of prior General Manager experience
- 5 years of management experience in a comparable property
- Comprehensive knowledge of vacation ownership principles practices and procedures including HOA laws and regulations
- Ability to create and maintain a culture of diversity equity and inclusion
- Excellent written and verbal communication skills
- Strong financial acumen and expertise in labor control and productivity standards
- Ability to work with in-house personnel and third-party vendors in housekeeping and food and beverage
Job Qualifications
- Comprehensive knowledge of vacation ownership principles, practices, and procedures including HOA laws and regulations
- Must possess and apply comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
- Demonstrates ability to create and maintain a culture of diversity, equity and inclusion
- Possesses excellent written and verbal communication skills
- Strong financial acumen and expertise in labor control and productivity standards
- Ability to work with in-house personnel and third-party vendors in housekeeping and food and beverage
- 5-7 years of prior General Manager experience
- 5 years of management experience in a comparable property
- Bachelor’s degree (BA/BS)
Job Duties
- Customer focus by building strong internal and external customer relationships and delivering customer-centric solutions
- Instills trust by gaining confidence and trust of others through honesty, integrity, and authenticity
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- Coordinates with business management staff to ensure accurate records are maintained and cost controls are monitored and applied
- Action-oriented, taking on new opportunities and tough challenges with urgency, high energy, and enthusiasm
- Responsible for ensuring efficient operation of resort functions such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
- Communicates continuously with the Homeowners Association(s) Board of Directors
- Develops and maintains cost and labor controls to ensure operation within budget
- Demonstrates leadership skills with ability to acquire, develop, and retain an engaged team
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- Commitment and dedication to people-first culture
- Ensures guest and owner safety and security
- maintains crisis management plan
- Assures compliance with labor laws and respects areas of responsibility
- Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership
- Performs other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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