Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
travel discounts program
Employee assistance program
Flexible Paid Time Off
401(k) with Company Match
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a leading global hospitality company known for its exceptional vacation ownership experiences and world-class resort management. As part of Hilton, a globally recognized brand, Hilton Grand Vacations specializes in providing memorable vacation stays through their well-maintained resorts and clubs. The company focuses on delivering superior customer service, creating enriching guest experiences, and maintaining the highest standards of hospitality across its properties. Hilton Grand Vacations operates as a vacation ownership company offering spacious villa accommodations designed to cater to families, leisure travelers, and vacation enthusiasts worldwide. With a commitment to quality and guest satisfaction, the company continuously seeks talented professionals to join its growing team.
The role of General Manager at Hilton Grand Vacations Cancun Las Vegas offers an exciting leadership opportunity within a premier 446-unit resort. Cancun Las Vegas is a Hilton Vacation Club property featuring spacious villas and penthouse suites, ideal for family and leisure stays. The resort boasts impressive amenities such as a cascading pyramid waterfall, four water slides, two swimming pools, a poolside café, and an activity center, creating a fun and relaxing environment for guests of all ages. Conveniently situated just six miles south of the Las Vegas Strip and near premier outlet shopping, the resort provides guests a peaceful retreat while keeping them close to world-class entertainment.
As General Manager, you will play a critical role in leading a dynamic resort operation. This position entails overseeing all aspects of resort functions, including front office, housekeeping, maintenance, security, loss prevention, and recreational activities, ensuring operational excellence. You will focus on driving guest satisfaction by building internal and external customer relationships, developing a high-performing team, and maintaining financial performance within budget. The role demands strong leadership skills, including the ability to inspire trust through honesty and integrity and the capacity to collaboratively work with a variety of stakeholders such as the Homeowners Association(s) Board of Directors, project management teams, and sales and marketing leadership.
Hilton Grand Vacations offers comprehensive benefits to support your well-being and career development. From day one, you will have access to health care options, a travel discounts program with hotel rates worldwide, and an employee assistance program. The company promotes work-life balance through a flexible paid time off plan for managers and above, ensuring time for rest and rejuvenation. Additional benefits include a robust 401(k) program with company match contributions, an exclusive employee stock purchase program, and numerous learning and advancement opportunities for professional growth. The culture at Hilton Grand Vacations values diversity, equity, inclusion, and a people-first approach, aiming to create a welcoming and supportive work environment.
In summary, the General Manager position at Hilton Grand Vacations Cancun Las Vegas is ideal for experienced hospitality leaders who are passionate about delivering exceptional guest experiences and leading successful resort operations. This role offers an engaging work environment, comprehensive benefits, and the opportunity to be part of a renowned international hospitality brand. If you have a background in vacation ownership or resort management, financial acumen, and leadership expertise, this is the opportunity to advance your career with a company committed to your success and well-being.
The role of General Manager at Hilton Grand Vacations Cancun Las Vegas offers an exciting leadership opportunity within a premier 446-unit resort. Cancun Las Vegas is a Hilton Vacation Club property featuring spacious villas and penthouse suites, ideal for family and leisure stays. The resort boasts impressive amenities such as a cascading pyramid waterfall, four water slides, two swimming pools, a poolside café, and an activity center, creating a fun and relaxing environment for guests of all ages. Conveniently situated just six miles south of the Las Vegas Strip and near premier outlet shopping, the resort provides guests a peaceful retreat while keeping them close to world-class entertainment.
As General Manager, you will play a critical role in leading a dynamic resort operation. This position entails overseeing all aspects of resort functions, including front office, housekeeping, maintenance, security, loss prevention, and recreational activities, ensuring operational excellence. You will focus on driving guest satisfaction by building internal and external customer relationships, developing a high-performing team, and maintaining financial performance within budget. The role demands strong leadership skills, including the ability to inspire trust through honesty and integrity and the capacity to collaboratively work with a variety of stakeholders such as the Homeowners Association(s) Board of Directors, project management teams, and sales and marketing leadership.
Hilton Grand Vacations offers comprehensive benefits to support your well-being and career development. From day one, you will have access to health care options, a travel discounts program with hotel rates worldwide, and an employee assistance program. The company promotes work-life balance through a flexible paid time off plan for managers and above, ensuring time for rest and rejuvenation. Additional benefits include a robust 401(k) program with company match contributions, an exclusive employee stock purchase program, and numerous learning and advancement opportunities for professional growth. The culture at Hilton Grand Vacations values diversity, equity, inclusion, and a people-first approach, aiming to create a welcoming and supportive work environment.
In summary, the General Manager position at Hilton Grand Vacations Cancun Las Vegas is ideal for experienced hospitality leaders who are passionate about delivering exceptional guest experiences and leading successful resort operations. This role offers an engaging work environment, comprehensive benefits, and the opportunity to be part of a renowned international hospitality brand. If you have a background in vacation ownership or resort management, financial acumen, and leadership expertise, this is the opportunity to advance your career with a company committed to your success and well-being.
Job Requirements
- Bachelor’s degree
- 5-7 years of prior General Manager experience
- 5 years of management experience in a comparable property
- Comprehensive knowledge of vacation ownership principles practices and procedures including HOA laws and regulations
- Ability to create and maintain a culture of diversity equity and inclusion
- Excellent written and verbal communication skills
- Strong financial acumen and expertise in labor control and productivity standards
- Ability to work with in-house personnel and third-party vendors in housekeeping and food and beverage
Job Qualifications
- Comprehensive knowledge of vacation ownership principles, practices, and procedures including HOA laws and regulations
- Must possess and apply comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
- Demonstrates ability to create and maintain a culture of diversity, equity and inclusion
- Possesses excellent written and verbal communication skills
- Strong financial acumen and expertise in labor control and productivity standards
- Ability to work with in-house personnel and third-party vendors in housekeeping and food and beverage
- 5-7 years of prior General Manager experience
- 5 years of management experience in a comparable property
- Bachelor’s degree (BA/BS)
Job Duties
- Customer focus by building strong internal and external customer relationships and delivering customer-centric solutions
- Instills trust by gaining confidence and trust of others through honesty, integrity, and authenticity
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- Coordinates with business management staff to ensure accurate records are maintained and cost controls are monitored and applied
- Action-oriented, taking on new opportunities and tough challenges with urgency, high energy, and enthusiasm
- Responsible for ensuring efficient operation of resort functions such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
- Communicates continuously with the Homeowners Association(s) Board of Directors
- Develops and maintains cost and labor controls to ensure operation within budget
- Demonstrates leadership skills with ability to acquire, develop, and retain an engaged team
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- Commitment and dedication to people-first culture
- Ensures guest and owner safety and security
- maintains crisis management plan
- Assures compliance with labor laws and respects areas of responsibility
- Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership
- Performs other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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