Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,100.00 - $92,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
This opportunity is offered by a prominent hospitality company specializing in the management and operation of hotels. The company is committed to delivering exceptional guest experiences while maintaining high standards of operational efficiency and employee development. Known for its comprehensive approach to property management, this company has a well-established reputation in the hotel industry, focusing on quality service, guest satisfaction, and financial profitability. The organization prioritizes creating a supportive and engaging workplace culture, emphasizing effective communication, staff training, and leadership development to ensure residents' and guests' needs are met seamlessly, alongside optimizing operational performance.
The role of General Manager is pivotal within this company, encompassing full responsibility for all aspects of hotel management. The General Manager acts as the primary leader on-site, overseeing operational effectiveness, guest satisfaction, staff management, and financial performance in line with the company’s mission and long-term objectives. This full-time position offers an engaging work schedule typically from 8 AM to 6 PM, five days a week, with the expectation of presence during critical hotel operation times such as check-in and check-out. The salary for this position is competitive within the hospitality industry and is commensurate with experience and qualifications.
The General Manager is tasked with fostering an environment where customer care and employee satisfaction thrive, ensuring the hotel complies with company standards and all regulatory requirements. As the "Standard Bearer," this role requires upholding the company’s operational standards known as the "Basics," which cover everything from guest room quality and cleanliness to employee presentation and service delivery. Responsibilities include conducting daily hotel inspections, managing property maintenance, designing and implementing marketing and sales initiatives, and ensuring financial objectives are aggressively pursued and met. The General Manager also supervises department heads and manages recruitment, training, evaluation, and discipline of hotel employees, ensuring compliance with labor laws and corporate policies.
Additionally, this position entails maintaining open communication channels, providing detailed financial reporting, and actively engaging in community relations. Proactive human resource management is essential to foster employee motivation and professional development. The role demands strong language and computer skills, including proficiency in software such as Microsoft Word and Excel, property management systems, and yield management programs. Reasoning skills are required to interpret financial and business reports and make informed management decisions. Expected physical demands include the ability to move throughout the hotel, speak with guests and staff, and occasionally lift moderate weight.
Overall, this General Manager role is a leadership position requiring a multifaceted skill set, including operational management, financial acumen, human resources expertise, and effective communication. It offers a dynamic and rewarding environment in the hospitality sector, where dedication towards guest satisfaction and operational excellence directly impacts the hotel's success and reputation.
The role of General Manager is pivotal within this company, encompassing full responsibility for all aspects of hotel management. The General Manager acts as the primary leader on-site, overseeing operational effectiveness, guest satisfaction, staff management, and financial performance in line with the company’s mission and long-term objectives. This full-time position offers an engaging work schedule typically from 8 AM to 6 PM, five days a week, with the expectation of presence during critical hotel operation times such as check-in and check-out. The salary for this position is competitive within the hospitality industry and is commensurate with experience and qualifications.
The General Manager is tasked with fostering an environment where customer care and employee satisfaction thrive, ensuring the hotel complies with company standards and all regulatory requirements. As the "Standard Bearer," this role requires upholding the company’s operational standards known as the "Basics," which cover everything from guest room quality and cleanliness to employee presentation and service delivery. Responsibilities include conducting daily hotel inspections, managing property maintenance, designing and implementing marketing and sales initiatives, and ensuring financial objectives are aggressively pursued and met. The General Manager also supervises department heads and manages recruitment, training, evaluation, and discipline of hotel employees, ensuring compliance with labor laws and corporate policies.
Additionally, this position entails maintaining open communication channels, providing detailed financial reporting, and actively engaging in community relations. Proactive human resource management is essential to foster employee motivation and professional development. The role demands strong language and computer skills, including proficiency in software such as Microsoft Word and Excel, property management systems, and yield management programs. Reasoning skills are required to interpret financial and business reports and make informed management decisions. Expected physical demands include the ability to move throughout the hotel, speak with guests and staff, and occasionally lift moderate weight.
Overall, this General Manager role is a leadership position requiring a multifaceted skill set, including operational management, financial acumen, human resources expertise, and effective communication. It offers a dynamic and rewarding environment in the hospitality sector, where dedication towards guest satisfaction and operational excellence directly impacts the hotel's success and reputation.
Job Requirements
- High school diploma or general education degree GED
- Preferably a two or four-year business or liberal arts degree or equivalent
- Occupationally significant combination of vocational education apprentice training on-the-job training and essential experience in hotel skill level and management positions
- Punctual with good attendance record
- Reliable means of transportation
- Ability to work effectively in a stressful environment
- Ability to change activities frequently and cope with interruptions
- Ability to lift and/or move up to 25 pounds
- Willingness to learn new company-issued software programs and upgrades as required
- Comply with company policies and applicable laws
- Ability to speak effectively in English
- Physical capability to perform job duties
Job Qualifications
- High school diploma or GED preferably with two or four-year business or liberal arts degree or equivalent
- Experience in vocational education apprentice training on-the-job training in hotel management
- Certified Hospitality Administrator designation preferred
- Developed English language skills to read interpret and write reports and correspondence
- Proficient computer skills including Microsoft Word Excel Yield Management Systems Property Management System Daily Revenue System Central Reservation System payroll internet browser and email programs
- Developed reasoning ability to apply common sense understand instructions interpret financial information and make business decisions
- Ability to communicate effectively with guests staff and public
Job Duties
- Perform the role of standard bearer ensuring company basics are communicated understood and maintained by hotel staff
- Perform all criteria in the General Manager's Standard Operating Procedures satisfactorily
- Create an operating environment that assures consistent guest satisfaction
- Monitor hotel performance through guest satisfaction systems and financial reports and initiate corrective action
- Maintain product and service quality standards by conducting evaluations and investigating complaints
- Develop accurate and aggressive financial objectives consistent with company mission
- Prepare financial reports explaining operational effectiveness trends and variances
- Establish and maintain pro-active human resource functions including training development wage administration and compliance
- Maintain appropriate community public affairs involvement
- Execute marketing sales and operational activities to meet or exceed business plans
- Ensure safety practices of employees and guests including emergency procedures
- Establish preventive maintenance programs to protect hotel assets
- Implement effective open-door communication systems
- Ensure compliance with government regulations affecting hotel operations
- Handle public employees union and government officials with tact and courtesy
- Plan and organize the work of others
- Accept full responsibility for managing hotel activities
- Conduct inspection tours and keep records of inspections
- Hold weekly department head meetings
- Make at least three sales calls per week
- Adhere to company internal financial control policies
- Manage public relations communications in coordination with regional and corporate leadership
- Ensure effective guest complaint handling and service recovery
- Maintain Manager On Duty program
- Keep updated correspondence files and documentation
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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