General Manager - Bar, Lounge & Retail

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

comprehensive health care

Vision Insurance

Dental Insurance

Flexible spending account

disability plans

Basic and supplemental life insurance

Paid vacation

Paid Time Off

Holidays

401(k) retirement saving plan with company match

Job Description

Scandinavian Tobacco Group is a distinguished company renowned for its niche and luxurious retail establishments that combine specialty cigars, full-service bars, and light culinary offerings to create an unmatched customer experience. Situated in Conroe, TX, this company stands out in the retail and hospitality sector by focusing on an integrated customer-centric approach. Their unique blend of cigar retail, high-end bar service, and quality food makes them a destination for connoisseurs and casual customers alike. The company has cultivated an environment of exclusivity and sophistication that appeals to a discerning clientele who appreciate premium products paired with excellent service. As a market leader in this specialized retail niche, the Scandinavian Tobacco Group puts tremendous value on operational excellence, customer experience, and employee development across its locations. They are committed to maintaining superior standards through effective management, comprehensive staff training, and innovative marketing strategies, all while ensuring compliance with relevant safety and health regulations.

The General Manager role in Conroe, TX, offers an exciting opportunity for seasoned leaders within the retail and hospitality sectors, particularly those with experience in managing high-end specialty environments. This full-time position entails overseeing day-to-day operations of the boutique retail store, the full-service bar, and the light kitchen area. The General Manager is the central figure responsible for everything from budgeting, forecasting, and inventory control to staff hiring, training, and performance evaluations. In addition, the role involves direct interaction with customers to enhance their experience and uphold the store's reputation for excellence. Operating as a supervisor to managers and staff, the General Manager must instill a culture of teamwork, empowerment, and attentive service. The position requires strong financial acumen to manage budgets prudently, optimize labor costs, and drive sales through effective merchandising and promotional activities. Moreover, this role demands a proactive leader who can navigate complex decisions, enforce stringent cash handling and security procedures, and ensure compliance with health, safety, and legal requirements. Scandinavian Tobacco Group provides a competitive salary and comprehensive benefits package including health, dental, vision plans, paid time off, 401(k) with company match, and more to support their General Manager's professional growth and well-being. This opportunity is ideal for a passionate individual ready to lead a distinctive retail environment and deliver unparalleled customer satisfaction.

Job Requirements

Bachelor’s degree in business, hospitality services or equivalent work experience
8 or more years of retail, hospitality, and management experience with operating, capital, and cash budgeting
Experience leading managers and teams with hiring, training, compensation, and corrective action
Working knowledge of store point of sales systems
Ability to multitask and make tough decisions
Excellent communication skills
Availability to work full-time in person

Job Qualifications

Bachelor’s degree in business, hospitality services or related field preferred
8 or more years of retail, hospitality, and management experience
Experience in operating, capital, and cash budgeting
Leadership experience including hiring, training, evaluating and corrective action
Knowledge of store point of sales systems and computer literacy
Excellent written and verbal communication skills
Ability to make tough decisions and handle multiple demands
Previous retail experience in a specialized boutique or niche preferred

Job Duties

Establish organizational goals, performance objectives, guidelines, and best practices
Oversee all store operations based on the goals, objectives, and standards of the organization
Oversee, assist, and supervise all department supervisors and managers in planning and performance
Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment
Maintain and exceed set guidelines for customer experience
Participate in and oversee the preparation of all annual budgets
Oversee the monitoring and managing of all labor and other controllable expenditures within budget
Understand and utilize the financial tools and reports available to support operations
Help direct and maintain inventory, product mix, and merchandising standards
Review alcohol and food ordering and pricing processes to maximize sales
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
Maintain strict cashier accountability, key control, scanning accuracy and adherence to company security practices and cash control procedures
Work directly with the accounting department to evaluate retail store objectives, payroll trends and inventory variances
Monitor overall store conditions to meet customer service objectives and budgetary goals
Proficient at bar management, service levels and trends
Work with merchandising department on executing store design and merchandising plan
Markets merchandise by studying advertising, sales promotion, and display plans
analyzing operating and financial statements for profitability ratios
Oversee all mechanical, cleaning, supplies, food and beverage contracts and supplier relationships
Work with events team on planning and execution of retail and bar events
Design, develop, and maintain a store that is well merchandised and customer friendly
Evaluate and identify customer service needs and develop necessary training to ensure retail and bar associates provide an outstanding customer experience
Understand, implement required programs, manage, and monitor compliance with applicable federal and state health and safety laws
Ensure that the store provides a safe work environment for all staff and customers
Coordinate store information with design for website
Plan and manage store promotions
Design and maintain a marketing campaign within budget to maximize local involvement and increase sales