General Manager - Baltimore, MD

Petco Animal Supplies, Inc. is a leading pet specialty retailer in the United States, dedicated to improving the lives of pets and pet owners. With over 1,500 stores across the U.S., Mexico, and Puerto Rico, along with 250+ Vetco Total Care hospitals, Petco has been a trusted name for pet products and expert care for more than 60 years. The company prides itself on being "where the pets go" for everything they need to live their best lives—from nutritious food and engaging toys to trusted supplies and exceptional support from knowledgeable staff who truly understand the pet-human bond. Petco's commitment extends beyond commerce; through its philanthropic initiative, Petco Love, the company supports local animal welfare organizations and has facilitated the adoption of approximately 7 million animals via in-store adoption events. This reflects Petco’s dedication to fostering the joy and responsibility of pet parenthood.

Petco is currently hiring a Full-Time General Manager for their Pet Care Center located at 8640 Pulaski Hwy, Suite 104, Baltimore, MD. This role is designed for a passionate leader who is driven by a desire to make a meaningful impact on pets’ lives every day while managing a thriving retail environment. The General Manager is the owner of the Pet Care Center's business results, from people leadership to operational excellence. This includes ensuring the safety and well-being of animals, crafting a welcoming environment for pets and their parents, motivating and developing a diverse team, and meeting or exceeding sales and profitability goals. Salary for this position ranges approximately from $42,000 to $77,500 annually, varying based on location, experience, and other factors.

The General Manager position at Petco is More than a management role; it embodies responsibility for balancing superior animal care with exceptional customer service and sound business practices. This individual must champion Petco’s core values—Pet First (protect and empower animals by prioritizing their health and safety), Foster the Fun (building community and enthusiasm among team members and customers), and Let’s Go (owning the business with commitment and innovation). The successful candidate will be visible on the sales floor, actively engaging with customers and employees to foster an inclusive, positive, and high-energy work culture.

Operationally, the General Manager oversees daily business activities, from financial performance monitoring, payroll and labor management, inventory control, to executing merchandising plans that align with brand standards. They also represent Petco within the local community through events and adoption initiatives, strengthening the company’s impact beyond the retail space. Strong leadership is essential as this role involves building a robust leadership bench, coaching partners for continuous growth, and nurturing a culture of teamwork and inclusion. The logistical demands include regular indoor work with some physical activities such as lifting up to 50 pounds and occasional community involvement outside the Pet Care Center.

Petco values authenticity, growth, and teamwork, making it an ideal environment for individuals who want to thrive while making a real difference in pet care. This career opportunity offers supportive development programs and pathways for advancement, ensuring the General Manager has what they need to succeed and make an enduring impact in the pet care industry.