General Manager at AC Hotel

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $55,500.00 - $88,200.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Vacation Time
quarterly bonuses
401k
Paid Time Off
employee advancement opportunities
comprehensive health benefit packages

Job Description

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, RAM Hotels has established itself as a leader in the hospitality industry within corporate America, managing well-known midscale hotel brands across key markets in Alabama and Georgia. The company is renowned for its steadfast commitment to meeting guest demands while continuously evolving to change perceptions of the hospitality industry. RAM Hotels offers a culture that fosters professional growth and values each member as part of the family, not just as an employee. Joining RAM Hotels means becoming part of a thriving community that is passionate about delivering quality and value in hospitality.

The position of General Manager at RAM Hotels is a pivotal role that requires overseeing all aspects of hotel property management in alignment with company policies, procedures, brand standards, and the mission statement. This leadership role is responsible for improving service levels to enhance the profitability of the hotel. The General Manager will manage financial performance, boost guest satisfaction, and develop staff within established quality standards. A key focus of this role is to maintain operational excellence while maximizing guest satisfaction and profitability by promoting sales activities aimed at increasing occupancy and average daily rate (ADR). Furthermore, the General Manager is tasked with the recruitment, training, development, and discipline of a congenial, efficient, and effective team of hospitality professionals. This role is ideal for individuals passionate about delivering exceptional hospitality services and creating memorable guest experiences. The General Manager will work collaboratively with executive leadership to analyze financial reports, identify market trends, and implement strategic initiatives to increase revenue and market share. Additionally, the role involves promoting safety, cleanliness, and the hotel’s physical upkeep through preventive maintenance programs. This opportunity not only offers the chance to contribute to the growth and success of RAM Hotels but also to be part of a respected organization that values innovation, teamwork, and excellence in the hospitality industry. If you are dedicated to advancing your hospitality career in a supportive and forward-thinking environment, RAM Hotels is the place to be.

Job Requirements

  • Ability to work in a fast-paced environment
  • must be flexible to work varied schedules
  • ability to delegate and direct team activities for efficient operations
  • excellent written and oral communication skills
  • physical ability to walk, bend, and stand for extended periods
  • ability to lift up to 25 lbs

Job Qualifications

  • Bachelor's degree in Hospitality Management or similar field or equivalent combination of education and experience
  • hotel operations experience including knowledge of applicable laws and regulations
  • Certified Hospitality Administrator designation (preferred)
  • presentation and facilitation skills (preferred)
  • excellent customer service skills
  • previous experience in the hospitality industry (preferred)
  • hotel management operations experience (preferred)
  • knowledge of government relations regarding hotel operations (preferred)

Job Duties

  • Direct the day-to-day activities of the hotel establishment
  • supervise direct and indirect reports
  • perform supervisory responsibilities according to company policies, training programs, and applicable laws
  • plan, organize, and assign work as needed
  • develop and communicate strategies and goals
  • train and advise team on policies and procedures
  • responsible for recruiting, interviewing, hiring, and performance appraisals
  • Set performance expectations aligned with the General Manager Standard Operating Procedures manual
  • ensure ongoing communication within all departments
  • create an operations environment ensuring consistent guest satisfaction
  • monitor hotel performance through guest satisfaction tools and financial reports
  • communicate departmental goals clearly
  • Maintain product and service quality standards
  • investigate guest and employee complaints and provide resolution
  • develop long and short-term financial objectives aligned with company mission
  • prepare financial reports with analysis of operational effectiveness
  • Analyze market sales and trends
  • coordinate activities to increase revenue and market share
  • implement brand initiatives and communicate follow-up actions
  • identify key business success drivers and focus leadership on critical areas
  • Reinforce and maintain safety and cleanliness standards
  • assist with emergency and security procedures
  • promote safety practices
  • establish and monitor preventive maintenance
  • Develop sales and marketing strategies to boost top line revenue
  • support overall sales strategy
  • recommend actions to meet yield and penetration objectives
  • build community and public relations by participating and sponsoring local events
  • Perform additional tasks as necessary to exceed guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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