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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,500.00 - $88,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k
Paid Time Off
employee advancement opportunities
comprehensive health benefit packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, RAM Hotels has established itself as a leader in the hospitality industry within corporate America, managing well-known midscale hotel brands across key markets in Alabama and Georgia. The company is renowned for its steadfast commitment to meeting guest demands while continuously evolving to change perceptions of the hospitality industry. RAM Hotels offers a culture that fosters professional growth and values each member as part of the family, not just as an employee. Joining RAM Hotels means becoming part of a thriving... Show More
Job Requirements
- Ability to work in a fast-paced environment
- must be flexible to work varied schedules
- ability to delegate and direct team activities for efficient operations
- excellent written and oral communication skills
- physical ability to walk, bend, and stand for extended periods
- ability to lift up to 25 lbs
Job Qualifications
- Bachelor's degree in Hospitality Management or similar field or equivalent combination of education and experience
- hotel operations experience including knowledge of applicable laws and regulations
- Certified Hospitality Administrator designation (preferred)
- presentation and facilitation skills (preferred)
- excellent customer service skills
- previous experience in the hospitality industry (preferred)
- hotel management operations experience (preferred)
- knowledge of government relations regarding hotel operations (preferred)
Job Duties
- Direct the day-to-day activities of the hotel establishment
- supervise direct and indirect reports
- perform supervisory responsibilities according to company policies, training programs, and applicable laws
- plan, organize, and assign work as needed
- develop and communicate strategies and goals
- train and advise team on policies and procedures
- responsible for recruiting, interviewing, hiring, and performance appraisals
- Set performance expectations aligned with the General Manager Standard Operating Procedures manual
- ensure ongoing communication within all departments
- create an operations environment ensuring consistent guest satisfaction
- monitor hotel performance through guest satisfaction tools and financial reports
- communicate departmental goals clearly
- Maintain product and service quality standards
- investigate guest and employee complaints and provide resolution
- develop long and short-term financial objectives aligned with company mission
- prepare financial reports with analysis of operational effectiveness
- Analyze market sales and trends
- coordinate activities to increase revenue and market share
- implement brand initiatives and communicate follow-up actions
- identify key business success drivers and focus leadership on critical areas
- Reinforce and maintain safety and cleanliness standards
- assist with emergency and security procedures
- promote safety practices
- establish and monitor preventive maintenance
- Develop sales and marketing strategies to boost top line revenue
- support overall sales strategy
- recommend actions to meet yield and penetration objectives
- build community and public relations by participating and sponsoring local events
- Perform additional tasks as necessary to exceed guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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