General Manager Assistant

Tyler, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $37,200.00 - $61,300.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Meal Allowances

Job Description

Our hotel is a distinguished establishment known for its commitment to exceptional hospitality and outstanding guest experiences. Situated in a prime location that caters to both business and leisure travelers, our hotel offers a variety of amenities and services that create a warm and welcoming environment. We take pride in fostering a professional and friendly atmosphere where each team member plays a vital role in maintaining our high standards. As a reputable player in the hospitality industry, the hotel continually strives to enhance service quality through dedicated staff and thoughtful guest interactions, ensuring repeat visits and positive reviews.

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Job Requirements

High school diploma or equivalent
previous experience in customer service or hospitality preferred
ability to multitask effectively
strong communication skills
basic computer literacy
professional demeanor
flexibility to work varied shifts including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent (hospitality or related field preferred)
previous customer service or hospitality experience is a plus
strong communication and interpersonal skills
basic computer skills and familiarity with reservation systems (preferred)
ability to multitask and remain calm under pressure
professional appearance and positive attitude
flexibility to work various shifts, including nights, weekends, and holidays

Job Duties

Greet guests in a friendly, professional manner upon arrival and departure
check guests in and out of the hotel efficiently and accurately
manage room reservations, cancellations, and modifications
answer phone calls, emails, and in-person inquiries regarding hotel services, availability, and local information
handle guest requests, concerns, and complaints promptly and professionally
process payments, verify billing information, and maintain accurate records
coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
maintain a clean and organized front desk area
follow hotel policies, procedures, and safety standards

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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