General Manager - Aloft Buffalo Airport

Manga Hotel Group is a distinguished private company specializing in the acquisition, development, and management of high-quality residences and hotels that are affiliated with prestigious global brands such as Hilton, Marriott, Hyatt, and Intercontinental Hotels Group. With an established presence in both Canada and the United States, Manga Hotels operates an impressive portfolio of 34 hotels comprising over 6,400 rooms, alongside 18 food and beverage outlets and 7 residential properties. The company is continuously expanding with numerous new properties and developments underway, illustrating a strong commitment to growth and excellence within the hospitality industry. Manga Hotel Group prides itself on delivering superior service, maintaining exceptional standards, and prioritizing guest satisfaction above all else. The company’s ethos centers on going beyond mere expectations, consistently striving to exceed the needs and desires of every guest, thereby setting a high benchmark for customer experience and service quality. This dedication to excellence is supported by a robust and dynamic team that drives the company’s sustained success and expansion.

Currently, Manga Hotels is seeking a talented, highly energetic, and experienced Hotel General Manager to lead the day-to-day operations of the 153-room Aloft Buffalo Airport property. This full-time role requires a seasoned professional who can expertly manage hotel operations, ensuring maximum profitability while delivering exceptional guest experiences. The successful candidate will leverage a deep understanding of profit and loss statements to implement impactful strategies that enhance property success. This leadership role involves overseeing all facets of service quality, operational efficiency, standards compliance, guest satisfaction, and financial measurement. In addition to driving operational excellence, the Hotel General Manager will foster a collaborative and motivated leadership team, cultivating a business environment focused on consistent positive results and continuous improvement. Visibility and direct guest interaction are key components of the position, as the manager routinely interfaces with guests to gather valuable feedback and ensure service levels meet or exceed expectations. The ability to analyze service trends, develop creative solutions for service issues, and align sales and revenue management strategies with brand business goals is imperative to success in this role.

The ideal candidate will bring at least five years of experience managing a hotel property with more than 120 rooms, with preference given to those with prior experience at Marriott or Hilton hotels. The position necessitates strong skills in revenue and expense forecasting, budget preparation, and operational performance analysis. The Hotel General Manager will also maintain rigorous standards for property cleanliness, safety, security, and overall quality control. This role is based in Cheektowaga, New York, with work performed on-site. As part of Manga Hotel Group’s ongoing expansion, the opportunity offers a career path in a company committed to professional development, operational excellence, and guest-focused service. The work schedule is Monday through Friday, with weekend availability also required, reflecting the dynamic nature of the hospitality industry. Benefits for this role include dental and vision insurance, supporting the well-being and satisfaction of employees. This is an excellent opportunity for a driven individual to join a leading hospitality management company and contribute to its continued success and growth.