General Manager - Airline Catering/Food Production

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, renowned for its exceptional service and innovative approach within the airline catering industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, the company exemplifies commitment to culinary excellence and operational innovation. With a widespread presence across North and Latin America, LSG Sky Chefs consistently delivers top-tier culinary experiences and outstanding hospitality services to its valued clients and passengers. The company thrives on the dedication, expertise, and passion of its talented employees, who are fundamental to its ongoing success and reputation.

LSG Sky Chefs fosters a culture of excellence, safety, and continuous improvement, driven by its mission to provide unparalleled service quality and operational efficiency in every facet of its business. The Houston facility is a growing hub within this expansive network, focusing on maintaining and elevating service standards to meet the demands of a dynamic airline industry environment. Employees at this location enjoy a collaborative work atmosphere complemented by opportunities for professional growth and advancement within a global leader in airline catering.

The General Manager - Airline Catering Operations at LSG Sky Chefs in Houston plays a critical leadership role managing a medium-sized Customer Service Center with around 180 staff members and a $20 million profit and loss responsibility. This full-time, on-site position offers a competitive salary ranging from $120,000 to $162,000 annually. The General Manager is charged with overseeing the daily operations of the facility, ensuring seamless coordination across multiple departments including Procurement, Production, Logistics, Human Resources, Finance, Quality, and Customer Service. This pivotal role demands a strategic yet hands-on leader committed to operational excellence and the continuous strengthening of airline client partnerships.

The ideal candidate is deeply engaged in day-to-day operations, fostering a high-performance culture grounded in accountability, innovation, and teamwork. They actively participate on the floor alongside their teams, demonstrating visible leadership and inspiring all employees through direct involvement and effective communication. This role drives operational improvements, cost management, and adherence to safety and regulatory standards, leveraging lean methodologies and best practices to enhance efficiency and quality throughout the operation.

Critical to success is the ability to align local operations with broader corporate strategies and regional priorities, proactively identifying opportunities for process enhancements and technological advancements. The General Manager champions employee engagement and development, cultivating a positive and inclusive workplace atmosphere while managing labor relations in accordance with union agreements and HR policies. Through close collaboration with cross-functional leadership and external stakeholders, this role establishes a benchmark for service excellence, quality assurance, and innovative solutions within the airline catering sector.