Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a prominent leader in the real estate investment and hospitality management industry, overseeing a vast portfolio valued at over $15 billion. The company manages more than 400 hotels across key regions including North America, Europe, the Caribbean, and Latin America. Established as an innovator with a proven 30-year track record, Highgate continues to shape the hospitality landscape by expertly navigating all stages of the property cycle, ranging from initial planning and development to recapitalization or disposition. This forward-thinking organization boasts a diverse collection of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate is distinguished by its contemporary programming and digital-savvy approach, leveraging industry-leading revenue management tools to analyze and predict market trends effectively. This precision allows Highgate to consistently maximize asset value and drive hotel performance.
The company’s headquarters, supported by a seasoned executive team with extensive hospitality leadership experience, maintains a global corporate presence to serve top ownership groups and major hotel brands as a trusted partner. The inclusion of advanced technology and data-driven management practices further propels Highgate’s reputation as a leader capable of delivering superior results for its stakeholders.
The General Manager position at the Residence Inn Salem by Highgate Hotels is a critical role tasked with ensuring the hotel’s profitability and operational excellence within the Select Service Division. This leadership role involves a dynamic balance of revenue generation, cost control, guest satisfaction, and team development. The General Manager is expected to foster a productive environment while safeguarding the integrity and reputation of the hotel brand.
Responsibilities for this role include direct oversight of hotel operations through daily department tours and proactive adjustments guided by department heads. The General Manager leads weekly staff and training meetings, ensuring compliance with Highgate’s rigorous training standards. Financial management is a key component, with the incumbent required to meet all financial review deadlines, conduct comprehensive monthly reviews with department managers, and maintain budget adherence across all departments. An emphasis is placed on cultivating managerial talent and advancing employee competency through structured corporate and competency training programs.
Sales and marketing collaboration is vital, with the General Manager actively engaging in daily sales meetings, nurturing client relationships, and participating in community events to promote the hotel’s visibility. The role requires hands-on involvement in scheduling M.O.D. coverage, managing trainee development, enforcing policy compliance, and overseeing budget processes. Guest satisfaction is prioritized through regular inspections and maintenance oversight alongside property engineers and housekeeping management, ensuring the hotel environment meets the highest standards.
Operational responsibilities extend to invoice processing, accurate financial documentation, preventive maintenance, employee conduct, and forecasting hotel financial performance. Recruitment and performance management are strictly conducted in accordance with Highgate’s Standard Operating Procedures, with the General Manager responsible for interviewing managerial candidates and administering staff appraisals. Motivational leadership, coaching, counseling, and disciplinary action are essential functions to foster a positive, guest-centric workplace.
The General Manager also plays a vital role in client engagement within hotel public spaces during peak times, safe and security management, credit and collections oversight, and the completion of corporate training modules. By maintaining a visible presence and leading through example, the General Manager contributes significantly to the ongoing success and strategic growth objectives of Highgate Hotels and the Residence Inn Salem location.
The company’s headquarters, supported by a seasoned executive team with extensive hospitality leadership experience, maintains a global corporate presence to serve top ownership groups and major hotel brands as a trusted partner. The inclusion of advanced technology and data-driven management practices further propels Highgate’s reputation as a leader capable of delivering superior results for its stakeholders.
The General Manager position at the Residence Inn Salem by Highgate Hotels is a critical role tasked with ensuring the hotel’s profitability and operational excellence within the Select Service Division. This leadership role involves a dynamic balance of revenue generation, cost control, guest satisfaction, and team development. The General Manager is expected to foster a productive environment while safeguarding the integrity and reputation of the hotel brand.
Responsibilities for this role include direct oversight of hotel operations through daily department tours and proactive adjustments guided by department heads. The General Manager leads weekly staff and training meetings, ensuring compliance with Highgate’s rigorous training standards. Financial management is a key component, with the incumbent required to meet all financial review deadlines, conduct comprehensive monthly reviews with department managers, and maintain budget adherence across all departments. An emphasis is placed on cultivating managerial talent and advancing employee competency through structured corporate and competency training programs.
Sales and marketing collaboration is vital, with the General Manager actively engaging in daily sales meetings, nurturing client relationships, and participating in community events to promote the hotel’s visibility. The role requires hands-on involvement in scheduling M.O.D. coverage, managing trainee development, enforcing policy compliance, and overseeing budget processes. Guest satisfaction is prioritized through regular inspections and maintenance oversight alongside property engineers and housekeeping management, ensuring the hotel environment meets the highest standards.
Operational responsibilities extend to invoice processing, accurate financial documentation, preventive maintenance, employee conduct, and forecasting hotel financial performance. Recruitment and performance management are strictly conducted in accordance with Highgate’s Standard Operating Procedures, with the General Manager responsible for interviewing managerial candidates and administering staff appraisals. Motivational leadership, coaching, counseling, and disciplinary action are essential functions to foster a positive, guest-centric workplace.
The General Manager also plays a vital role in client engagement within hotel public spaces during peak times, safe and security management, credit and collections oversight, and the completion of corporate training modules. By maintaining a visible presence and leading through example, the General Manager contributes significantly to the ongoing success and strategic growth objectives of Highgate Hotels and the Residence Inn Salem location.
Job Requirements
- Education of high school diploma or equivalent
- minimum 6 years progressive hotel or related experience or equivalent combination of education and experience
- must maintain warm and friendly demeanor at all times
- ability to effectively communicate with all levels of employees and guests
- effective listener and problem solver
- ability to multitask and prioritize
- approach all encounters with service-oriented attitude
- attend required meetings and trainings
- availability to participate in M.O.D. coverage
- maintain regular attendance and punctuality
- maintain high standards of personal appearance and grooming
- comply with hotel standards and safety regulations
- effective in anticipating and solving problems
- ability to understand and evaluate complex data
- maintain confidentiality
- perform other duties as assigned
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- effective verbal and written communication skills
- strong interpersonal and guest service skills
- ability to multitask and prioritize departmental functions
- knowledge of hotel financial management and budgeting
- experience in employee development and performance management
- ability to handle problems proactively
- ability to analyze complex information
- confidentiality in handling sensitive data
- leadership skills to motivate and coach staff
- familiarity with hospitality industry standards
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including weekly training sessions using Highgate standards
- meet financial review dates and corporate directed programs timely
- hold monthly financial reviews with department managers and supervisors
- ensure department heads maintain budgeted productivity and accounting procedures
- develop managers through competency and corporate training programs
- conduct daily sales meetings with Director of Sales focusing on prospecting and account calls
- play pivotal role in hotel sales efforts including client meetings and hosting events
- participate in M.O.D. coverage as scheduled
- maintain direct contact with management trainees and monitor their development
- adhere to and train on Highgate policies and procedures
- assist in hotel budget processes
- ensure training in service standards in each department
- create positive team-oriented, guest-focused environment
- inspect rooms weekly with housekeeping and engineering
- ensure processing of invoices daily
- ensure financial documents are received by corporate timely
- oversee cleanliness and maintenance through inspections and preventive programs
- ensure employee adherence to attentive and courteous guest interactions
- forecast and analyze hotel financial position monthly
- conduct management interviews and follow hiring procedures
- perform performance appraisals and ensure compliance in their administration
- motivate coach counsel and discipline management personnel
- perform duties as requested by Vice President or Regional Director
- ensure fair treatment of employees
- meet clients and assist in sales efforts
- be present in public areas during peak times
- ensure security and safe audit procedures
- conduct monthly credit meetings and manage credit policies
- complete corporate training modules and certifications
- ensure scheduled meetings take place on property
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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