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General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
Tuition Assistance
Paid Time Off
holiday closures
Quarterly bonus program
People development bonuses

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a leading fast-casual restaurant chain known for its commitment to serving responsibly sourced, classically cooked, real food made with wholesome ingredients without artificial colors, flavors, or preservatives. Founded with a mission to cultivate a better world, Chipotle has consistently differentiated itself from typical fast-food experiences by focusing not only on food quality but also on sustainability, ethical sourcing, and community engagement. With locations across the United States, Canada, the United Kingdom, France, and Germany, Chipotle is the only major restaurant company that owns and operates all its restaurants in North America and Europe. This ownership approach underscores their dedication to consistent food quality, superior customer service, and innovative operations.

Chipotle is renowned for its fast service, but it goes beyond speed by fostering a unique culture within its restaurants that revolves around hospitality, team development, and customer obsession. The company's emphasis on digital innovation and sustainable business practices has propelled it to the forefront of the industry, making it a highly sought-after employer that values growth, diversity, and inclusion.

The opportunity presented is for General Managers, essential leaders who drive daily restaurant operations, nurture team growth, and contribute significantly to business success. These leaders are responsible for hiring, developing, and inspiring their teams to deliver an outstanding guest experience, uphold food safety and operational standards, and meet financial goals such as sales forecasting and profit and loss management. The General Manager role demands a strong commitment to cultivating a positive, guest-focused culture while managing the full employee lifecycle from recruitment to performance management.

This role offers a fast-paced, dynamic work environment where leadership skills and operational expertise are continuously sharpened. General Managers at Chipotle are entrusted with the accountability of ensuring operational excellence during all shifts, including lunch, dinner, and weekends. The position also provides an excellent platform for career growth and development, supported by comprehensive training programs and resources.

Chipotle supports its employees with a comprehensive benefits package including medical, dental, and vision insurance, a retirement savings plan, tuition assistance, paid time off, holiday closures, and bonus programs linked to performance and people development. The company is committed to fostering a work environment that values respect, equal opportunity, and support for all employees regardless of their background or abilities.

Overall, joining Chipotle as a General Manager means becoming part of a forward-thinking company that is dedicated to making better food accessible to everyone while cultivating a better world. It is an opportunity to lead with purpose, innovate, and grow in a supportive and mission-driven atmosphere that values both business success and positive social impact.

Job Requirements

  • Previous restaurant management experience including scheduling, P&L management, food safety, sales forecasting, and recruiting
  • Ability to work a flexible schedule that includes lunch, dinner, and weekends
  • Ability to stand and walk around restaurant for 10 hours a day
  • Ability to lift 50lbs/25kgs
  • Strong communication skills
  • Commitment to excellence in food safety and guest experience

Job Qualifications

  • Previous restaurant management experience including scheduling, P&L management, food safety, sales forecasting, and recruiting
  • Strong leadership and people development skills
  • Excellent communication and interpersonal skills
  • Creative approach to marketing and driving sales (fundraisers, community engagement, etc.)
  • Ability to work a flexible schedule that includes lunch, dinner, and weekends
  • Commitment to upholding high standards for food safety and guest service
  • Experience using training tools and resources to develop team members

Job Duties

  • Be guest obsessed - uphold top-notch standards of excellence and hospitality
  • Ensure speed of service, accuracy, and positive guest obsessed experience
  • Be responsible for the full employee lifecycle, including recruitment and hiring, people processes and performance management
  • Train and develop crew members, shift leaders, and Apprentices, utilizing Chipotle's training tools and resources
  • Direct our team members to deliver accurate and on-time digital orders
  • Be accountable for the day-to-day operational business of your restaurant (creating and managing a schedule, P&L control and management, sales-forecasting, recruiting and interviewing)
  • Ensure the dining room remains clean and the restaurant is always guest-ready
  • Uphold food safety, operational, and compliance standards
  • Be accountable for overall financial success of the restaurant, achieving annual sales & cash flow plan
  • Work a schedule that includes lunch, dinner, and weekend shifts to provide leadership across all hours of operation

Job Criteria

Experience

Mid Level (3-7 years)


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