General Manager

Bend, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,400.00 - $81,400.00

Work Schedule

Standard Hours

Benefits

Travel perks

optional daily pay

Health Insurance

Life insurance

401k

Paid Time Off

Dental Insurance

Vision Insurance

Employee assistance program

Referral program

Job Description

The Hilton Garden Inn located in Bend, Oregon, is a prominent establishment within the hospitality industry, ideally situated in the beautiful Old Mill District. This prime location places the hotel just minutes away from an array of thriving restaurants, unique shops, and picturesque trails, making it a preferred destination for travelers seeking comfort, convenience, and an immersive local experience. The Hilton Garden Inn brand is synonymous with quality, reliability, and exceptional guest services, attracting both business and leisure travelers alike. The Bend location operates under the management of Resolute Road Hospitality, a company proudly redefining third-party hospitality management through collaboration, innovation, and excellence. With a national footprint that is expanding, Resolute Road Hospitality fosters a culture where professionals are supported in their careers and are encouraged to grow through core values such as Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day.

This particular role is for the position of General Manager, a leadership role designed for an experienced hospitality professional ready to take charge of the hotel's operations, guest satisfaction, team development, and financial performance. The General Manager will lead daily operations with an emphasis on fostering a culture of service, accountability, and excellence while ensuring that the Hilton Garden Inn’s brand standards are consistently upheld. The successful candidate will guide various departments including housekeeping, front desk, food and beverage, sales, and maintenance. This role requires someone who thrives on challenges with grit and integrity and has a passion for building strong teams that work collaboratively to deliver exceptional results. The General Manager will be responsible not only for operational success but also for strategic initiatives such as capital improvements, sales and revenue management, and community engagement. The role comes with competitive benefits including travel perks, optional daily pay, health and life insurance, retirement plans, paid time off, dental and vision coverage, employee assistance programs, and referral bonuses. Overall, the position promises a dynamic leadership opportunity at a well-respected hospitality brand in a vibrant location, ideal for seasoned professionals aiming to make a meaningful impact in the hotel management sphere.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field preferred
5-7 years of experience in full-service hotel operations required
previous General Manager experience strongly preferred
proficiency in Microsoft Office and hotel operating systems
excellent communication and leadership skills
ability to lead in a fast paced, multi-departmental environment
strong understanding of hospitality operations and financial management

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
5-7 years of experience in full-service hotel operations required
10 plus years preferred
previous General Manager experience strongly preferred
experience with branded hotel systems and standards
strong understanding of hospitality operations and financial management
excellent communication and leadership skills
proficiency in Microsoft Office and hotel operating systems
ability to lead in a fast paced, multi-departmental environment
strategic thinker with hands on execution capabilities
ability to assess and coach team performance fairly and consistently
strong organizational and analytical skills
ability to build rapport with community stakeholders and maintain visibility

Job Duties

Oversee operations of housekeeping, front desk, food and beverage, sales, and maintenance
ensure proper training of all staff, including safety and standard operating procedures
manage HR functions including hiring, retention, and team development
conduct regular staff meetings and promote company culture and values
respond to guest feedback with professionalism and urgency
monitor and improve brand satisfaction scores and guest experience metrics
maintain operational efficiency, service quality, and standards compliance
manage hotel inventories, purchasing, and invoice approvals
participate in sales and revenue management efforts
coordinate capital improvement projects and protect hotel assets
set and achieve realistic operational goals and profitability targets
perform other duties as assigned