General Manager

Columbia, SC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,500.00 - $60,500.00

Work Schedule

Standard Hours

Benefits

competitive compensation

performance-based bonuses

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k plan

Employee Discounts

Family leave

Zero-interest home loan program

Job Description

The Indigo Road Hospitality Group (IRHG) is a distinguished hospitality company that values its people as much as the guests they serve. Since its founding in 2009 by Steve Palmer, IRHG has made a significant impact in the hospitality industry by fostering a culture where taking care of employees leads to exceptional guest experiences. With over 30 locations and a commitment to internal growth and career development, IRHG offers an environment true to its core value of heart and hospitality. This company provides a supportive, collaborative, and fun workplace where every team member is treated with respect and kindness, aligning with its mission to redefine the hospitality experience.

The role of the Hotel General Manager at the upcoming Haigler Hotel, set to open in May 2027, is a leadership position central to delivering IRHG's brand promise of Internal Hospitality. The successful candidate will have more than 6 years of experience managing full-service independent boutique hotels and a passion for creating memorable guest experiences while engaging the local community. Managing all aspects of the hotel operations including front office, housekeeping, rooms, food and beverage will be a key part of the role. The General Manager will be a servant leader and ambassador of the company’s values, inspiring employees by setting the tone for exceptional service, health, safety, and cleanliness standards. This position offers competitive compensation including base pay, performance bonuses, and comprehensive benefits after 90 days. It is an excellent opportunity for hospitality professionals seeking to lead with heart and drive the success of a growing boutique hotel brand.

Job Requirements

6 plus years of successful managing full-service hotels
must have ability to travel when needed for training conferences, sales meetings, etc
thrive in fast-paced and boutique hotel environments
passionate about Internal Hospitality and embrace our core values
strong problem resolution skills
have exceptional organizational skills and a keen eye for detail
effective communication and collaboration skills and the ability to navigate important conversation

Job Qualifications

6 plus years of experience managing full-service hotels
passion for hospitality and creating memorable guest experiences
strong leadership and team-building skills
excellent communication and collaboration skills
ability to develop and implement operational standards
financial acumen and experience managing budgets
ability to engage and connect with the local community
servant leadership mindset

Job Duties

Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
Oversee, maintain and manage food and service quality
Assess, implement and manage service standards by ensuring consistency across operational procedures
Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
Create and carry out strategic business objectives that mitigate risk and maximize profit across recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
Forecast financial trends to control labor, COGs, food, and beverage cost
Partner with Senior Leadership Team to ensure a positive and collaborative environment
Lead by example and set the tone for health, safety and cleanliness throughout the property