Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life Insurance & AD&D
voluntary life insurance
Voluntary Short-term Disability
voluntary long-term disability
Critical Illness Plan
Hospital indemnity plan
Accident Plan
Pet insurance
401(k) participation after 90 days of full-time employment
paid time off (PTO)
Job Description
Holiday Inn Express Carmel Westfield is a select service hotel operated under the Holiday Inn Express brand, which is part of the InterContinental Hotels Group (IHG). Holiday Inn Express hotels are known for providing a comfortable, convenient, and efficient stay experience for guests, whether they are business travelers or vacationers. This particular property is managed by Ivy Hospitality, a leading hospitality management company recognized for its commitment to delivering outstanding guest experiences and fostering a positive workplace culture. Ivy Hospitality emphasizes core values such as collaboration, inclusiveness, and hands-on leadership across all its properties.
The Hotel General Manager position at Holiday Inn Express Carmel Westfield is a pivotal leadership role responsible for the overall management and success of the hotel. This full-time position offers a competitive salary range of $70,000 to $75,000 annually, based on the candidate's experience and qualifications. The general manager ensures the hotel operates efficiently, effectively, and profitably by overseeing daily operations, managing internal teams, and maintaining guest satisfaction at the highest level. The role demands a dynamic and collaborative leader who can inspire and develop a diverse team while ensuring compliance with brand standards and company policies.
As the hotel's chief operating officer, the General Manager will be responsible for leading all departments, including front desk operations, housekeeping, maintenance, and food and beverage services where applicable. Success in this role requires attention to detail, strategic budgeting and forecasting, cost control measures, and seeking innovative ways to improve operational efficiencies. The manager must enforce procurement guidelines and implement cost-saving strategies without compromising service quality.
A significant aspect of this role involves people leadership — mentoring and motivating assistant general managers, executive housekeepers, maintenance technicians, and food and beverage staff to foster an inclusive and collaborative work environment. The General Manager is expected to conduct regular performance reviews, provide coaching, and create professional development plans to support team growth and engagement.
The General Manager also has a direct impact on guest experience by establishing and maintaining exceptional service standards, swiftly resolving guest complaints, and continuously monitoring guest feedback to enhance satisfaction. This role collaborates closely with sales and revenue teams to develop and execute strategies that maximize occupancy and revenue, including participating in local market sales activities and community events.
In addition to operational and financial duties, the General Manager ensures that the hotel complies with all applicable local, state, and federal regulations and enforces health and safety protocols to provide a safe environment for guests and employees alike. This role demands strong communication skills, a hands-on management approach, and a commitment to upholding Ivy Hospitality’s standards of excellence in hospitality management. The General Manager at Holiday Inn Express Carmel Westfield is an essential figure in maintaining the hotel’s reputation for quality service and efficient operation while cultivating a workplace culture where employees thrive.
The Hotel General Manager position at Holiday Inn Express Carmel Westfield is a pivotal leadership role responsible for the overall management and success of the hotel. This full-time position offers a competitive salary range of $70,000 to $75,000 annually, based on the candidate's experience and qualifications. The general manager ensures the hotel operates efficiently, effectively, and profitably by overseeing daily operations, managing internal teams, and maintaining guest satisfaction at the highest level. The role demands a dynamic and collaborative leader who can inspire and develop a diverse team while ensuring compliance with brand standards and company policies.
As the hotel's chief operating officer, the General Manager will be responsible for leading all departments, including front desk operations, housekeeping, maintenance, and food and beverage services where applicable. Success in this role requires attention to detail, strategic budgeting and forecasting, cost control measures, and seeking innovative ways to improve operational efficiencies. The manager must enforce procurement guidelines and implement cost-saving strategies without compromising service quality.
A significant aspect of this role involves people leadership — mentoring and motivating assistant general managers, executive housekeepers, maintenance technicians, and food and beverage staff to foster an inclusive and collaborative work environment. The General Manager is expected to conduct regular performance reviews, provide coaching, and create professional development plans to support team growth and engagement.
The General Manager also has a direct impact on guest experience by establishing and maintaining exceptional service standards, swiftly resolving guest complaints, and continuously monitoring guest feedback to enhance satisfaction. This role collaborates closely with sales and revenue teams to develop and execute strategies that maximize occupancy and revenue, including participating in local market sales activities and community events.
In addition to operational and financial duties, the General Manager ensures that the hotel complies with all applicable local, state, and federal regulations and enforces health and safety protocols to provide a safe environment for guests and employees alike. This role demands strong communication skills, a hands-on management approach, and a commitment to upholding Ivy Hospitality’s standards of excellence in hospitality management. The General Manager at Holiday Inn Express Carmel Westfield is an essential figure in maintaining the hotel’s reputation for quality service and efficient operation while cultivating a workplace culture where employees thrive.
Job Requirements
- College or higher level education
- minimum of 3 years experience in hotel management
- strong leadership and team management abilities
- proficiency in financial management including budgeting and forecasting
- excellent problem-solving and communication skills
- ability to work collaboratively across departments
- commitment to guest service excellence
- knowledge of health safety and legal compliance standards
- ability to perform in a fast-paced hospitality environment
Job Qualifications
- College or higher level education
- bachelor’s degree in hospitality management business administration or a related field preferred
- minimum of 3 years of progressive hotel management experience preferably within Hilton or Marriott brands
- proven leadership skills with the ability to inspire and motivate a diverse team
- strong financial acumen and experience with budgeting forecasting and cost control
- excellent communication and interpersonal skills
- ability to work collaboratively with sales revenue and other hotel departments
- hands-on management style with a commitment to delivering high-quality guest experiences
Job Duties
- Oversee all hotel operations including front desk housekeeping maintenance and food and beverage if applicable
- ensure compliance with brand standards and Ivy Hospitality policies
- monitor and manage daily financial performance including budgeting forecasting and cost control
- effectively manage and control all operational expenses including labor overtime supplies enforce procurement guidelines and seek and implement cost saving strategies
- lead mentor and develop a team including assistant general managers executive housekeepers maintenance technicians and F and B staff
- foster a positive inclusive and collaborative work environment
- conduct regular performance reviews provide coaching and implement professional development plans
- ensure exceptional guest service standards are consistently met
- address and resolve guest complaints and issues promptly and effectively
- monitor guest feedback and implement improvements to enhance guest satisfaction
- collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue
- participate in local market sales activities and community events to promote the hotel
- analyze market trends and competitor performance to inform pricing and promotional strategies
- ensure the hotel complies with all local state and federal regulations
- implement and monitor health and safety protocols to ensure a safe environment for guests and staff
- maintain accurate records and documentation as required by law and company policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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