General Manager

Gravity Haus is a vibrant community-driven adventure lifestyle brand that combines hotels, restaurants, and experiences to empower a modern way of travel. Founded with the vision of creating authentic spaces where locals and travelers alike can connect, refuel, and play, Gravity Haus embraces the spirit of the outdoors and intentional living in every facet of its operations. The brand has quickly gained recognition for offering thoughtfully curated environments that reflect a commitment to wellness, adventure, and community engagement. With locations designed to resonate with both the local culture and the adventurous traveler, Gravity Haus sets itself apart by delivering guest experiences that are not only memorable but also meaningful.

As a company, Gravity Haus operates as a boutique hotel and lifestyle brand that focuses heavily on community interaction, outdoor recreation, and sustainability. Their core values include continuous growth, bringing others along, creating powerful moments, being fully committed, and making things better than they were found. These principles shape the working environment and service philosophy, ensuring that employees and guests share a mutual respect and passion for elevating every experience. Team members are encouraged to innovate and collaborate in a way that fosters both personal and collective achievement.

The role of General Manager at Gravity Haus is an exceptional opportunity for a seasoned hospitality professional to lead and inspire a dynamic team dedicated to operational excellence and outstanding guest service. This full-time position involves comprehensive oversight of all hotel functions, including front office, housekeeping, maintenance, food and beverage, and wellness services. The General Manager acts as the cornerstone of the property’s leadership, driving financial performance through budget management, forecasting, and strategic initiatives that promote profitability and sustainability.

In this leadership role, the General Manager will be responsible for fostering an environment of high accountability and continuous improvement. Recruiting, training, and mentoring staff are key components to building a cohesive and motivated team. Moreover, the General Manager plays an essential role in enhancing the customer journey by setting service standards, resolving guest issues promptly, and maintaining loyalty through exceptional hospitality.

The position also has a significant focus on sales and marketing collaboration, promoting the hotel’s unique offerings and growing its local membership base. Being a community spokesperson, the General Manager represents Gravity Haus in local industry circles and governmental interactions, reinforcing the hotel’s status as a hub for community events and gatherings.

Facilities management is another critical aspect, requiring vigilance in maintaining safety standards, overseeing capital improvement projects, and ensuring compliance with all relevant regulations to uphold brand expectations. Monitoring and achieving key performance metrics related to membership growth, event participation, operational efficiency, and satisfaction rates among employees, guests, and members will be vital for success in this role.

Ideal candidates will have at least seven years of leadership experience in fast-paced hospitality environments, with additional expertise in wellness and food and beverage operations considered a plus. Strong financial acumen, excellent communication skills, and a passion for outdoor adventure and sustainability align closely with the culture at Gravity Haus. Flexibility in scheduling is expected, reflecting the varied demands of hospitality service. Educationally, a bachelor's degree is preferred but not mandatory with equivalent work experience.

Working at Gravity Haus goes beyond a typical job; team members join a close-knit community that offers competitive benefits including health insurance, a 401(k) with company match, and an exclusive Gravity Haus Membership featuring adventure perks like discounted stays and wellness programming. This role presents a unique chance to influence a growing brand while immersing oneself in a lifestyle dedicated to adventure, wellness, and community impact. The General Manager will play an integral role in steering the hotel to new heights and fostering the values that make Gravity Haus an extraordinary place to stay and work.