Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life Insurance & AD&D
voluntary life insurance
Voluntary Short-term Disability
voluntary long-term disability
Critical Illness Hospital Indemnity & Accident Plans
Pet insurance
401(k) participation after 90 days
paid time off (PTO)
Job Description
SpringHill Suites by Marriott - Indianapolis Fishers is part of the Marriott International family, recognized globally for its dedication to quality hospitality and guest satisfaction. As a select service and extended stay hotel, SpringHill Suites caters to travelers seeking both comfort and convenience, blending modern amenities with warm, inviting service. The hotel is operated by Ivy Hospitality, a company known for its commitment to inclusive and dynamic work environments where team engagement and guest experiences are top priorities. Ivy Hospitality values leaders who are hands-on and collaborative, ensuring that every guest enjoys an exceptional stay while fostering a supportive workplace culture for employees.
The role of the Hotel General Manager at SpringHill Suites is pivotal, tasked with overseeing all aspects of hotel operations to maintain the highest standards of service and operational excellence. This position offers a competitive salary range from $95,000 to $115,000, depending on experience and qualifications, reflecting the importance of strong leadership and expertise in hotel management. The General Manager is responsible for managing departments such as front desk, housekeeping, maintenance, and food and beverage services where applicable, ensuring seamless integration to exceed guest expectations consistently.
This leadership role demands a proactive and inclusive managerial style, focusing on financial performance, operational efficiency, and team development. The General Manager must skillfully monitor budgeting, forecasting, and cost control, applying strategic measures to optimize profitability without compromising service quality. They lead a diverse team, including assistant general managers, executive housekeepers, maintenance technicians, and food and beverage staff, promoting an environment that values professional growth and collaboration.
Guest satisfaction is at the heart of the General Manager’s responsibilities. They ensure adherence to brand standards and company policies, promptly address guest complaints, and continuously seek improvement based on guest feedback and market trends. Partnering with sales and revenue teams, the General Manager develops strategies to maximize occupancy and revenue opportunities while participating in local market sales activities and community engagement efforts.
Compliance with health and safety regulations, alongside implementing rigorous protocols, underpins the operational standards expected in this role. The General Manager maintains accurate records, enforces procurement guidelines, and endeavors to implement cost-saving strategies to support sustainable business growth. This position not only demands experience and leadership skills but also a commitment to embodying the core values of Ivy Hospitality, making it an exciting opportunity for driven hospitality professionals who aspire to make a significant impact in the hotel industry.
The role of the Hotel General Manager at SpringHill Suites is pivotal, tasked with overseeing all aspects of hotel operations to maintain the highest standards of service and operational excellence. This position offers a competitive salary range from $95,000 to $115,000, depending on experience and qualifications, reflecting the importance of strong leadership and expertise in hotel management. The General Manager is responsible for managing departments such as front desk, housekeeping, maintenance, and food and beverage services where applicable, ensuring seamless integration to exceed guest expectations consistently.
This leadership role demands a proactive and inclusive managerial style, focusing on financial performance, operational efficiency, and team development. The General Manager must skillfully monitor budgeting, forecasting, and cost control, applying strategic measures to optimize profitability without compromising service quality. They lead a diverse team, including assistant general managers, executive housekeepers, maintenance technicians, and food and beverage staff, promoting an environment that values professional growth and collaboration.
Guest satisfaction is at the heart of the General Manager’s responsibilities. They ensure adherence to brand standards and company policies, promptly address guest complaints, and continuously seek improvement based on guest feedback and market trends. Partnering with sales and revenue teams, the General Manager develops strategies to maximize occupancy and revenue opportunities while participating in local market sales activities and community engagement efforts.
Compliance with health and safety regulations, alongside implementing rigorous protocols, underpins the operational standards expected in this role. The General Manager maintains accurate records, enforces procurement guidelines, and endeavors to implement cost-saving strategies to support sustainable business growth. This position not only demands experience and leadership skills but also a commitment to embodying the core values of Ivy Hospitality, making it an exciting opportunity for driven hospitality professionals who aspire to make a significant impact in the hotel industry.
Job Requirements
- Education at college or higher level
- bachelor’s degree in hospitality management business administration or related field preferred
- minimum of 3 years progressive hotel management experience preferably within Hilton or Marriott brands
- proven leadership ability to inspire and motivate diverse teams
- strong financial skills in budgeting forecasting and cost management
- excellent communication and interpersonal communication skills
- collaborative ability with sales revenue and hotel departments
- practical hands-on management approach
- commitment to high quality guest service
Job Qualifications
- College or higher level education
- bachelor’s degree in hospitality management business administration or related field preferred
- minimum of 3 years progressive hotel management experience preferably within Hilton or Marriott brands
- proven leadership skills with ability to inspire and motivate a diverse team
- strong financial acumen and experience with budgeting forecasting and cost control
- excellent communication and interpersonal skills
- ability to work collaboratively with sales revenue and other hotel departments
- hands-on management style committed to delivering high quality guest experiences
Job Duties
- Oversee all hotel operations including front desk housekeeping maintenance and food and beverage if applicable
- ensure compliance with brand standards and Ivy Hospitality policies
- monitor and manage daily financial performance including budgeting forecasting and cost control
- manage and control operational expenses including labor overtime supplies enforce procurement guidelines and implement cost saving strategies
- lead mentor and develop team including assistant general managers executive housekeepers maintenance technicians and food and beverage staff
- foster a positive inclusive and collaborative work environment
- conduct regular performance reviews provide coaching and implement professional development plans
- ensure exceptional guest service standards are consistently met
- address and resolve guest complaints and issues promptly and effectively
- monitor guest feedback and implement improvements to enhance guest satisfaction
- collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue
- participate in local market sales activities and community events to promote the hotel
- analyze market trends and competitor performance to inform pricing and promotional strategies
- ensure compliance with all local state and federal regulations
- implement and monitor health and safety protocols to ensure a safe environment for guests and staff
- maintain accurate records and documentation as required by law and company policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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