General Manager

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

Health Insurance

Opportunities for advancement

Paid Time Off

Paid training

Referral program

Vision Insurance

Job Description

Quick Quack Car Wash is a leading brand in the car wash industry known for its commitment to delivering fast, clean, and high-quality service to customers. As a rapidly growing company, Quick Quack Car Wash is dedicated to changing lives for the better through its strong company values of being smart, kind, and driven. The organization prides itself on creating a positive and dynamic work environment where team members can thrive both personally and professionally. With a focus on exceptional customer experience and maintaining a clean, safe environment, Quick Quack Car Wash has earned a reputation as a trusted and loved service provider in its community.

The role of Store Leader (General Manager) at Quick Quack Car Wash is a dynamic leadership position ideal for a results-oriented individual who is passionate about running their own shop. This full-time role offers the exciting challenge of managing all aspects of a car wash location, including sales, hiring, training, team leadership, and full profit and loss (P&L) responsibility. The Store Leader will work directly on-site at the car wash, interacting with customers and leading by example to uphold world-class customer service standards. This position is perfect for someone who enjoys working outdoors with their team, coaching and inspiring others, and driving operational success.

The Store Leader’s mission is aligned with Quick Quack Car Wash’s overarching mission to positively impact lives. This leader will hire, develop, and retain a team of smart, kind, and driven individuals. They will invest time in helping each team member achieve their goals, provide ongoing performance feedback, and foster continuous leadership development. The role requires maintaining a clean, safe environment and collaborating with maintenance experts to ensure all equipment delivers optimal service. Responsibilities include growing sales and membership by creating welcoming experiences for every guest, overseeing financial performance, managing daily cash deposits, and ensuring inventory and merchandise are well-stocked and maintained.

Quick Quack Car Wash offers competitive compensation including monthly bonuses, a 401(k) program with company matching, health, dental, and vision insurance, and employee discounts such as free car washes. The company believes in celebrating success through sales prizes, competitions, and recognition for the great work done by store leaders. The Store Leader position requires strong leadership and communication skills, the ability to drive results, and experience managing teams and operations, ideally with a background in membership models and preventative maintenance. This role demands flexibility to work various hours, including weekends and holidays, and the ability to maintain a professional appearance and positive attitude at all times.

Working in a loud, outdoor environment, the Store Leader must be physically capable of lifting up to 50 pounds and engaging in activities such as bending, reaching, and standing for prolonged periods. A clean driving record and a current valid driver’s license are also required. Quick Quack Car Wash is committed to equal employment opportunity and encourages qualified candidates from all backgrounds to apply. Joining Quick Quack Car Wash means becoming part of a company that values people, quality, and community, making it an excellent career choice for those dedicated to leadership, customer service, and operational excellence.

Job Requirements

High school diploma or equivalent
two years or more of experience managing a high performing store or location
strong leadership and communication skills
self-motivated and results driven
excellent customer service skills
ability to read, count, and write accurately
ability to work various hours including weekends and holidays
ability to maintain a clean appearance and smile
must be able to lift up to 15 pounds
must have a current valid driver’s license and meet company driver eligibility criteria
clean driving record with no major moving violations in the last 3-5 years
able to stand for prolonged periods and work in a loud outdoor environment
able to engage in physical activities such as bending, reaching, and stooping

Job Qualifications

Strong leadership and communication skills
record of developing team members and leaders
self-motivated and results-driven leader
record of driving revenue and EBITDA results
excellent customer service skills
experience leading a membership model preferred
experience managing preventive maintenance program preferred
ability to read, count, and write accurately
two years or more experience responsible for a high performing store or location
retail experience preferred
high school diploma or equivalent required, college degree preferred
must have a current valid driver’s license and clean driving record

Job Duties

Hire and retain a great team of smart, kind, and driven people
invest time to help each team member achieve their personal and professional goals
regularly provide feedback regarding performance, offering opportunities to improve skills
constantly improve leadership skills
grow top line revenue and membership by greeting guests with enthusiasm and kindness
ensure a clean and safe environment for team and guests
collaborate with maintenance experts to maintain soap and equipment
teach, coach, and inspire team members
provide customers a positive experience worth talking about
ensure compliance with policies and procedures through meetings and training
handle discipline and termination of team members
train and develop team members in service, cashiering, and safety
oversee productivity, breaks, and daily scheduling
monitor location financial performance and contribute towards financial goals
prepare and handle daily cash deposits
order, stock, and maintain merchandise and inventory
handle vehicle damage claims promptly
maintain cleanliness and perform or delegate housekeeping and maintenance
assist customers with product location, complaints, and information
use membership approach when interacting with new customers
perform other duties as assigned