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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,400.00 - $66,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
performance bonuses
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee hotel discounts
Retirement plan options
Professional development opportunities
Job Description
Our establishment is a distinguished hotel known for its commitment to providing exceptional guest experiences and superior hospitality services. We pride ourselves on maintaining the highest standards in all aspects of hotel operations, including cleanliness, customer service, and efficient management. As a key player in the hospitality industry, we focus on blending comfort, luxury, and personalized service to ensure our guests enjoy a memorable stay. Our dedicated team works tirelessly to uphold the reputation we have built over the years, striving for excellence in every department from front office and housekeeping to food and beverage and maintenance. We are passionate... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5+ years of hotel management experience including leadership responsibilities
- Strong knowledge of hotel operations, budgeting, and customer service
- Excellent leadership, communication, and problem-solving skills
- Experience with hotel management software and PMS systems
- Ability to work flexible schedules including weekends and holidays
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5+ years of hotel management experience, including leadership responsibilities
- Strong knowledge of hotel operations, budgeting, and customer service
- Excellent leadership, communication, and problem-solving skills
- Experience with hotel management software and PMS systems
- Ability to work flexible schedules including weekends and holidays
- Multi-department leadership experience
- Strong financial and analytical abilities
- Conflict resolution and decision-making skills
- Knowledge of hospitality industry trends and best practices
- Brand experience with major hotel chains preferred
Job Duties
- Oversee daily hotel operations including front office, housekeeping, food and beverage, maintenance, and guest services
- Ensure compliance with company policies, brand standards, and local regulations
- Maintain high standards of cleanliness, safety, and guest satisfaction
- Monitor operational efficiency and implement process improvements
- Recruit, train, supervise, and evaluate department managers and hotel staff
- Foster a positive, professional, and service-oriented work environment
- Conduct performance reviews and support employee development
- Manage staffing schedules and labor costs
- Address guest concerns and resolve escalated issues promptly
- Ensure exceptional customer service standards are consistently maintained
- Monitor guest feedback and online reviews to improve service quality
- Develop and manage hotel budgets
- Monitor revenue, expenses, payroll, and profitability
- Analyze financial reports and implement strategies to improve performance
- Drive occupancy, ADR, and RevPAR goals
- Support sales and marketing initiatives to maximize occupancy and revenue
- Build relationships with corporate clients, travel partners, and local businesses
- Identify opportunities for growth and market expansion
- Ensure compliance with health, safety, labor, and licensing regulations
- Maintain security and emergency procedures
- Oversee property maintenance and vendor relationships
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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