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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $185,500.00 - $248,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus
Long-term incentive units
Employee Discounts
Job Description
Disneyland Resort is a globally recognized entertainment company known for its commitment to delivering magical experiences, exceptional entertainment, and world-class hospitality. Located in Kapolei, Hawaii, Disneyland Resort operates Aulani, A Disney Resort & Spa, a renowned family vacation destination that blends the enchantment of Disney storytelling with the rich culture and natural beauty of Hawai'i. This luxurious resort, situated on 21 oceanfront acres of the Ko Olina Resort Community, offers a wide array of amenities such as 351 exquisite hotel rooms, including suites, 481 Disney Vacation Club units with added comforts, multiple dining options, a spa, fitness center, pools, water... Show More
Job Requirements
- Minimum of a bachelor's degree in hospitality, business, or a related field or equivalent experience
- Minimum of 10+ years' progressive leadership experience in hospitality or a related field
- Experience leading in a mix-use resort, including hotel and vacation ownership
- Proven ability to manage financial performance including budgeting and capital planning
- Strong knowledge of Hawaiian culture and customs
- Demonstrated commitment to diversity and inclusion
- Excellent communication and leadership skills
- Ability to work effectively in a multicultural environment
- Proven track record of driving operational excellence and innovation
- Experience in revenue management, cost mitigation, and direct sales
Job Qualifications
- Minimum of 10+ years' progressive leadership experience in hospitality or a related field
- Consistent track record driving change, innovation, and service excellence
- Leader who enables the overarching strategy and gets results through creative sensibilities, strong business insight, and critical thinking
- Experience leading in a mix-use resort, including hotel and vacation ownership
- Revenue management, cost mitigation, yield management and direct sales experience
- Demonstrated experience delivering operational excellence and leading businesses to strong financial performance
- Experience in a multicultural environment
- Demonstrated ability to inspire & drive passion and teamwork with a dedication to excellence
- Leader who recognizes, retains, and invests in the development of talent and the growth and satisfaction of the teams
- Ability to build and cultivate relationships with cross-functional partners and operate successfully in a matrix environment
- Ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
- Demonstrated experience with Hawaiian culture, customs, and storytelling, with the ability to respectfully and authentically share cultural narratives in ways that honor tradition and strengthen connection
- Demonstrated passion and dedication to diversity and inclusion including inviting varied perspectives, fostering an inclusive work environment, and supporting workforce diversity
- Ability to benchmark both internally and externally to achieve best practices
- Strong public speaking skills, evidenced by the ability to influence, inform, and engage audiences through effective verbal communication
- Active and ongoing involvement with the Hawaiian community, including meaningful outreach, partnership, and service that creates measurable, positive community impact and supports long-term well-being
Job Duties
- Provide strategic direction and operational leadership for a resort team, creating a passionate guest and cast-centric style and drive results
- Lead operations innovation and optimization initiatives, serving as a change agent who removes barriers, integrates processes and aligns performance goals
- Lead and develop successful teams through performance goal setting and feedback while focusing on achieving operational, financial, creative, and business performance metrics
- Display commitment, enthusiasm, clarity, and sensitivity to the team's needs to ensure cast members are empowered, positive, and engaged
- Lead talent and succession planning across the team to develop diverse bench strength, recognizing critical roles and needs
- Champion a cast-centric culture rooted in respect, inclusion, safety, show, and efficiency, ensuring alignment with Aulani Values and Disney Five Keys
- Create and sustain high levels of cast engagement through visible leadership, open communication, and consistent connection across all levels of the organization
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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