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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
HSA option
Dental Insurance
Vision Insurance
critical illness insurance
401k plan with 4% match
Paid Time Off
Job Description
Four Points by Sheraton Tucson Airport is a well-established hotel located in the heart of Tucson, Arizona. This hotel is owned and operated by Johnson Hospitality, an independent franchisee separate from Marriott International, Inc. Johnson Hospitality manages all aspects of the hotel's employment policies and practices, including hiring, compensation, and benefits. The Four Points by Sheraton Tucson Airport is known for its commitment to delivering outstanding guest experiences and high-quality services. It serves both business and leisure travelers with a range of amenities and exceptional hospitality standards. The property is strategically located near the Tucson airport, making it an ideal... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum 5 years of hotel management experience
- Demonstrated ability to lead a diverse team
- Strong problem-solving and decision-making skills
- Ability to work long hours and adapt to operational demands
- Proficiency in computer applications including accounting software
- Effective verbal and written communication skills
- Commitment to upholding company policies and guest service standards
Job Qualifications
- Proven experience in hotel management
- Strong interpersonal and leadership skills
- Excellent communication abilities
- Background in budgeting and financial analysis
- Knowledge of sales and marketing strategies
- Experience with employee training and development
- Understanding of safety and security protocols
- Competency in hotel operations and preventive maintenance
- Ability to use accounting software and Excel
- Familiarity with guest satisfaction metrics and recovery techniques
Job Duties
- Develop, administer, and control the hotel revenue and expense budgets
- Analyze profit and loss and general ledger statements
- Submit P&L variance reports in a timely manner
- Review and approve the hotel payroll
- Authorize direct bill accounts and monitor accounts receivable
- Provide direction and approve the hotel marketing plan
- Ensure proper selection, training, counseling, and motivation of hourly employees and management team
- Review all hourly personnel and management performance appraisals
- Ensure employee attitude anticipates guest needs
- Use the L.E.A.R.N model for guest recovery
- Monitor results of guest satisfaction scores and take corrective actions
- Respond and follow up on guest complaints
- Inspect guest rooms for cleanliness
- Develop and maintain quality assurance programs
- Ensure safety and security needs of employees and guests are met
- Participate in community and industry activities
- Attend brand business and marketing meetings
- Conduct regular staff and sales meetings
- Respond to corporate and ownership requests
- Evaluate employee engagement survey results
- Perform other tasks as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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