General Manager

Highgate Hotels is a prominent real estate investment and hospitality management company known for its extensive portfolio and expertise in hotel operations. Managing over $15 billion in assets, Highgate oversees a global portfolio consisting of more than 400 hotels located across North America, Europe, the Caribbean, and Latin America. The company is deeply committed to excellence in hospitality, operational efficiency, and delivering memorable guest experiences, making it a recognized leader in the industry. Highgate’s ability to integrate real estate investment strategies with effective hotel management positions it as a top employer for professionals seeking growth in the hospitality sector.

The role of General Manager at the Residence Inn San Jose, a distinguished property located at 2761 South Bascom, San Jose, CA, is a critical leadership position responsible for ensuring the hotel’s profitability, guest satisfaction, and staff development. This opportunity is ideal for an experienced hospitality professional eager to lead within the Select Service Division of a major global hospitality company. The General Manager will focus on revenue generation, stringent cost control, and maintaining superior service standards to uphold the integrity and reputation of the hotel.

The General Manager will oversee all daily operations by collaborating closely with department heads to ensure seamless functioning and guest satisfaction. They will be involved in conducting regular staff meetings and training sessions, reviewing financial data, and participating actively in sales efforts to promote the hotel’s services. This role requires a hands-on leader who can effectively motivate, coach, and develop hotel management personnel, uphold corporate policies, administer performance appraisals, and ensure compliance with company standards.

Moreover, the General Manager will engage with clients and guests during peak hours to foster relationships and enhance overall guest experiences. This leadership position also involves financial forecasting, budget preparation, invoice processing, and monitoring maintenance programs to preserve the physical property’s quality. The General Manager must exhibit excellent communication skills, multitasking ability, and a warm and approachable demeanor to lead a high-performing team within a dynamic hospitality environment.

Working with Highgate Hotels provides an opportunity to be part of a globally recognized company committed to operational excellence and employee development. The General Manager role at Residence Inn San Jose emphasizes leadership development, community engagement, and a clear path for career advancement within Highgate’s extensive hotel portfolio. This full-time position offers a competitive salary reflective of the candidate's experience and the responsibilities required to maintain the hotel’s exemplary standards.