General Manager

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $58,000.00 - $86,700.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate Hotels is a prominent real estate investment and hospitality management company known for its extensive portfolio and expertise in hotel operations. Managing over $15 billion in assets, Highgate oversees a global portfolio consisting of more than 400 hotels located across North America, Europe, the Caribbean, and Latin America. The company is deeply committed to excellence in hospitality, operational efficiency, and delivering memorable guest experiences, making it a recognized leader in the industry. Highgate’s ability to integrate real estate investment strategies with effective hotel management positions it as a top employer for professionals seeking growth in the hospitality sector.
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Job Requirements

High school diploma or equivalent
minimum 6 years of progressive hotel or related experience, or related college degree with equivalent experience
ability to lift up to 20 pounds occasionally
maintain warm and friendly demeanor at all times
effective communication skills verbally and in writing
strong listening and problem-solving skills
multitask and prioritize functions effectively
maintain professional appearance and grooming
comply with company standards for safety and operations
attend all required meetings, trainings, and participate in M.O.D. coverage
regular and dependable attendance
maintain confidentiality
ability to understand complex information
perform duties as assigned by management

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills with all levels of employees and guests
ability to listen, understand, and clarify concerns raised by employees and guests
multitask and prioritize departmental functions to meet deadlines
approach all encounters in an attentive, friendly, courteous and service-oriented manner
attend all required meetings and trainings
participate in M.O.D. coverage as required
maintain regular attendance in compliance with company standards
high standards of personal appearance and grooming
comply with safety and operational standards
effective problem handling and prevention
ability to understand and evaluate complex information and data
maintain confidentiality of information

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
conduct weekly staff meetings including training sessions
meet all financial review dates and corporate programs timely
hold monthly financial review with managers and supervisors
ensure department heads maintain budgeted productivity levels and accounting procedures
develop managers for future advancement through training
conduct daily HHBR meetings focusing on sales calls and business results
play a pivotal role in hotel sales efforts and client relations
participate in required M.O.D. coverage
monitor the development of management trainees
adhere to all company policies and train new managers
assist in the budget process as required
ensure service standards training compliance
create a positive team-oriented environment focused on guests
inspect rooms regularly with housekeeping and engineering
ensure processing of invoices daily
submit financial documents monthly to corporate office
oversee cleanliness and maintenance through inspections
ensure employees provide attentive and courteous service
forecast hotel financial positions monthly
conduct management interviews and hiring per SOP
perform performance appraisals for executive committee members
motivate, coach, counsel, and discipline management personnel
perform duties as requested by corporate leadership
ensure fair and equitable treatment of employees
meet clients on property to assist sales
be present in public areas during peak times greeting guests
ensure hotel safe security and monthly audits
conduct monthly credit meetings and manage credit policies
complete corporate training and certification
ensure scheduled meetings occur on property

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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