General Manager

HEI Hotels and Resorts proudly presents the opportunity to join the team at The Hotel Ivy, a distinguished luxury, Forbes recommended boutique hotel located in the heart of downtown Minneapolis, MN. This intimate establishment features a limited number of 136 guestrooms and boasts unique event spaces, ranging from the scenic Penthouse atop the Historic Ivy Tower to three exquisite onsite restaurants and bars. Alongside these amenities, guests enjoy the Forbes 4 Star Anda Spa and Fitness retreat, underscoring the hotel’s commitment to excellence and guest satisfaction. The Hotel Ivy embodies the perfect blend of luxury and personalized service, making it an iconic destination in the Twin Cities. As part of the HEI family, associates benefit from a culture known as HEI Loves, which focuses on celebrating its workforce by providing industry-leading compensation, comprehensive benefits, and generous paid time off programs. The culture encourages hard work, camaraderie, and a passionate commitment to hospitality. The company also welcomes U.S. military experience, encouraging qualified veterans to apply, further diversifying and strengthening the team.

The role of General Manager at The Hotel Ivy is a highly responsible and dynamic position that requires overseeing and directing all operational and financial aspects of the hotel. This full-time, on-site leadership position is crucial in safeguarding the asset, establishing and nurturing a customer-centric culture that aligns with the HEI Hotels and Resorts brand values. The General Manager leads by example, inspiring team members to consistently deliver exceptional service and maintain high product quality. This position involves a broad scope of responsibilities including daily property inspections for upkeep and quality control, guiding human resources initiatives related to associate relations, hiring and training, and developing management performance plans. The General Manager also actively participates in sales, marketing, and revenue management, contributing to business development and client engagement.

Moreover, the role demands effective participation in corporate meetings, community affairs, and various internal committees such as Research, Development, and Standards to ensure the hotel maintains its prestigious status and competitive edge. Financial stewardship is paramount, with expectations to create and execute budget forecasts and financial objectives, ensuring profitable operations. This role requires adept adaptability in communication across various audiences, from associates and clients to corporate stakeholders. The successful candidate will bring at least five years of comprehensive management experience, particularly in rooms and food and beverage operations, combined with a deep understanding of hospitality law, security, labor relations, and quality assurance processes. The annual salary for this influential role ranges from $170,000 to $180,000, complemented by a robust package of benefits including medical, dental, vision insurance, paid vacation and sick leave, pet insurance, life and disability coverage, and a 401(k) savings plan with matching funds. HEI Hotels and Resorts is an equal opportunity employer committed to professional growth, offering world-class brands and development opportunities that empower associates to build meaningful careers in hospitality.