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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,100.00 - $66,000.00
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) with match
Critical Illness
short term disability
long term disability
Life insurance
hospital indemnity
Daily Pay
PTO
Free telehealth program
Potential bonus plan
cell phone stipend
Job Description
Gibson Hotel Management, Inc. is a distinguished, award-winning company specializing in hotel management, investment, and development. Operating as a privately held entity, Gibson Hotel Management has consistently demonstrated a proven track record of success in the hospitality industry. With a firm commitment to its core values of integrity, experience, and discipline, the company has established itself as a leader within its sector. Gibson Hotel Management is devoted to fostering an exceptional work culture that emphasizes professionalism, growth, and inclusivity for every team member.
Positioned within the vibrant hospitality sector, the company continues to expand its portfolio, operating multiple beautiful hote... Show More
Positioned within the vibrant hospitality sector, the company continues to expand its portfolio, operating multiple beautiful hote... Show More
Job Requirements
- High school diploma or equivalent
- 2-4 years of hospitality management experience
- strong leadership abilities
- excellent communication skills
- organizational skills with attention to detail
- positive attitude
- ability to work as part of a team
- willingness to be on call 24/7
- adherence to company policies and procedures
- capability to handle guest complaints professionally
- knowledge of hospitality industry standards
- ability to manage multiple tasks and personnel
- sound judgment in problem-solving
- ability to maintain a productive work environment
Job Qualifications
- High school diploma or equivalent
- degree in business administration, hospitality management, or related field preferred
- 2-4 years of hospitality management experience
- strong leadership and team-building skills
- excellent communication and interpersonal skills
- highly organized with strong attention to detail
- positive attitude
- team-oriented mindset
Job Duties
- Make sure front desk staff, executive housekeeper, housekeepers, maintenance person, and van drivers perform according to job descriptions
- coach and counsel staff
- hire and fire as needed in line with forecasts
- remind front desk clerks daily of marketing duties such as discount coupons and franchisor promotional items
- take personal ownership of hotel operations and service quality
- create a productive work environment
- maintain positive attitude with guests, vendors, and employees
- deal fairly and consistently with employees and guests
- develop schedules and organizational systems to complete job activities on time
- ensure clear and effective communication
- think through problems and determine solutions
- prioritize liability issues before decisions
- cover other hotel areas as needed
- ensure guest callback programs are implemented
- follow employee handbook and standards of conduct
- ensure pantry is stocked and business center and HSIA maintained
- respond promptly to guest inquiries or complaints
- embody guest service philosophy
- offer solutions when guest demands cannot be met
- maintain composure and positive attitude in guest interactions
- engage with guests proactively
- acknowledge every guest appropriately
- arrive on time and provide advance notice for absences
- act honestly and assist others
- maintain grooming, hygiene, and dress code
- be on call 24/7
- address issues with managing partner
- collaborate with assistant general manager
- maintain excellent communication with corporate office
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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