General Manager

Moxy Charlotte Downtown, located at 125 Brevard Ct, Charlotte, North Carolina, is part of the vibrant Moxy Hotels brand, known for its unique blend of style, personality, and social atmosphere. This hotel is independently owned and operated by Lexima Lodging, a franchisee separate from Marriott International, Inc. Lexima Lodging controls all employment policies and practices at the hotel, including hiring, compensation, and benefits. As a full-time management position, the General Manager role is a critical leadership opportunity to guide the property toward operational excellence, brand alignment, and community engagement while delivering outstanding guest experiences.

The General Manager at Moxy Charlotte Downtown will be the dynamic leader who embodies the bold and energetic spirit of the Moxy brand. This role transcends traditional hotel management by focusing not only on operational efficiency but also on crafting a lively, guest-centric environment that fosters connection and social interaction. The successful candidate will expertly manage all hotel departments—Front Office, Food & Beverage, Housekeeping, Maintenance, and Sales—ensuring seamless coordination and adherence to brand standards and company goals. With a competitive salary range of $125,000 to $150,000 plus performance-based bonuses, the role offers an exceptional opportunity to impact the business and community while growing professionally.

The General Manager will champion the Moxy brand experience by cultivating a spirited atmosphere that drives guest satisfaction and loyalty. Building and leading a high-performing, engaged team is a top priority, nurturing a culture rooted in creativity, accountability, and fun. Financial oversight is crucial, involving budget management, revenue forecasting, cost control, and profitability maximization. The role demands active guest engagement, timely resolution of concerns, and a commitment to service recovery that exceeds expectations.

Oversight of the Food & Beverage program is key to maintaining quality, consistency, and a vibrant social setting that mirrors the Moxy concept. Partnering with Sales and Marketing leaders to boost occupancy, RevPAR, and market share ensures competitive positioning within Charlotte’s bustling hospitality scene. Compliance with all regulations, brand policies, and standards is strictly enforced, while continuous analysis of operational and financial data guides strategic improvements.

Maintenance of the hotel's physical assets through proactive planning and capital improvements supports long-term success. Strong relationships with ownership, vendors, and the local community enhance business growth and brand visibility. Leading by example, the General Manager maintains high visibility with guests and staff, setting the standard for exceptional service and operational excellence. This transformative leadership role is ideal for a hospitality professional passionate about creating memorable experiences in a dynamic, innovative environment.