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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $125,000.00 - $150,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
performance-based bonuses
Health Insurance
Retirement Plan
Paid Time Off
Job Description
Moxy Charlotte Downtown, located at 125 Brevard Ct, Charlotte, North Carolina, is part of the vibrant Moxy Hotels brand, known for its unique blend of style, personality, and social atmosphere. This hotel is independently owned and operated by Lexima Lodging, a franchisee separate from Marriott International, Inc. Lexima Lodging controls all employment policies and practices at the hotel, including hiring, compensation, and benefits. As a full-time management position, the General Manager role is a critical leadership opportunity to guide the property toward operational excellence, brand alignment, and community engagement while delivering outstanding guest experiences.
The General Manager at Moxy Charl... Show More
The General Manager at Moxy Charl... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field
- Minimum of 5-7 years of hotel management experience
- At least 3 years in a general manager role
- Proven experience opening and managing a hotel property
- Strong leadership and motivational skills
- Exceptional financial management capabilities
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively under pressure
- Familiarity with hotel management software and systems
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field
- Minimum of 5-7 years of hotel management experience, with at least 3 years in a general manager role
- Proven experience in successfully opening and managing a hotel property
- Strong leadership and team management skills, with the ability to inspire and motivate staff
- Exceptional financial acumen, with experience managing budgets, forecasting, and cost control
- Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building
- Ability to work under pressure and manage multiple priorities in a fast-paced environment
- Knowledge of hotel management software and systems
Job Duties
- Lead all aspects of hotel operations, including front office, food & beverage, housekeeping, maintenance, and sales, ensuring alignment with brand standards and company expectations
- Champion the Moxy brand experience by creating a vibrant, social, and guest-centric atmosphere that drives satisfaction and loyalty
- Recruit, develop, and retain a high-performing team
- foster an engaging culture built on accountability, creativity, and fun
- Drive financial performance by managing budgets, forecasting revenue, controlling costs, and maximizing profitability across all departments
- Actively engage with guests, resolve concerns in real time, and ensure service recovery exceeds expectations
- Oversee the food & beverage program, ensuring quality, consistency, and a lively social environment reflective of the Moxy concept
- Partner with sales and marketing to implement strategies that increase occupancy, RevPAR, and overall market share
- Ensure compliance with all company policies, brand standards, and local, state, and federal regulations
- Analyze operational and financial reports to identify trends, opportunities, and areas for improvement
- Maintain the physical asset through proactive maintenance planning and capital improvement oversight
- Build strong relationships with ownership, vendors, and the local community to support business growth and brand presence
- Lead by example in delivering exceptional service, maintaining high visibility with both guests and team members
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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