Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
Bonuses
Paid Time Off
Profit sharing
Free Bowling
Laser tag
Job Description
Stars and Strikes Entertainment Center is a thriving, fast-paced family entertainment company located in Raleigh, North Carolina. Known for its dynamic and exciting environments, the company offers a range of entertainment options including bowling, laser tag, arcade games, and dining experiences, all designed to provide fun for guests of all ages. As a family-owned business with a strong presence in the Southeast, Stars and Strikes is committed to creating memorable experiences while fostering a supportive and collaborative team atmosphere. The company places a premium on excellent guest service, operational excellence, and community involvement, making it a standout employer in the entertainment and hospitality industry.
The available position of General Manager at Stars and Strikes is a full-time leadership role that involves overseeing overall operations of a high-volume entertainment center. This managerial role is critical to the success of the location, encompassing responsibilities such as managing bowling alley activities, food and beverage services, and arcade operations. The General Manager plays a pivotal role in driving revenue growth, controlling costs, and maintaining exceptional guest service standards.
Candidates considered for this leadership opportunity should have at least two years of experience in general management, preferably within hospitality or food and beverage sectors. The position requires an energetic, outgoing individual who thrives in a fast-paced environment and is eager to dive deep into the multifaceted aspects of the business. Flexibility to work weekends and holidays according to business demands is essential. The General Manager will also be responsible for managing a salaried leadership team of 8 to 10 members and a large frontline staff of 120 to 150 hourly employees, ensuring teamwork and service excellence throughout the center.
Key responsibilities include setting location-specific goals to support corporate objectives, overseeing adherence to operational standards, managing financial performance including labor costs and payroll, and leading promotional initiatives such as league sales, seasonal campaigns, and restaurant offerings. A strong financial acumen with experience analyzing profit and loss statements and implementing upselling strategies is important. This role requires effective training and development of department managers and frontline staff to uphold company standards in product quality and guest satisfaction.
Joining Stars and Strikes offers numerous opportunities for career growth amid the company's expanding footprint across the Southeast. Team members enjoy a supportive family-like culture with access to online training resources and chances to contribute to community engagement efforts. The company emphasizes a fun work environment where collaboration and mutual success are core values.
Compensation reflects the full-time nature of the position and includes competitive benefits such as health insurance, 401(k) retirement plans, bonuses, profit-sharing, and paid time off. Additional perks include complimentary access to bowling, laser tag, and other gameplay activities, contributing to an engaging work-life balance for employees. Prospective candidates are encouraged to follow Stars and Strikes on social media platforms to stay informed about upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workforce.
The available position of General Manager at Stars and Strikes is a full-time leadership role that involves overseeing overall operations of a high-volume entertainment center. This managerial role is critical to the success of the location, encompassing responsibilities such as managing bowling alley activities, food and beverage services, and arcade operations. The General Manager plays a pivotal role in driving revenue growth, controlling costs, and maintaining exceptional guest service standards.
Candidates considered for this leadership opportunity should have at least two years of experience in general management, preferably within hospitality or food and beverage sectors. The position requires an energetic, outgoing individual who thrives in a fast-paced environment and is eager to dive deep into the multifaceted aspects of the business. Flexibility to work weekends and holidays according to business demands is essential. The General Manager will also be responsible for managing a salaried leadership team of 8 to 10 members and a large frontline staff of 120 to 150 hourly employees, ensuring teamwork and service excellence throughout the center.
Key responsibilities include setting location-specific goals to support corporate objectives, overseeing adherence to operational standards, managing financial performance including labor costs and payroll, and leading promotional initiatives such as league sales, seasonal campaigns, and restaurant offerings. A strong financial acumen with experience analyzing profit and loss statements and implementing upselling strategies is important. This role requires effective training and development of department managers and frontline staff to uphold company standards in product quality and guest satisfaction.
Joining Stars and Strikes offers numerous opportunities for career growth amid the company's expanding footprint across the Southeast. Team members enjoy a supportive family-like culture with access to online training resources and chances to contribute to community engagement efforts. The company emphasizes a fun work environment where collaboration and mutual success are core values.
Compensation reflects the full-time nature of the position and includes competitive benefits such as health insurance, 401(k) retirement plans, bonuses, profit-sharing, and paid time off. Additional perks include complimentary access to bowling, laser tag, and other gameplay activities, contributing to an engaging work-life balance for employees. Prospective candidates are encouraged to follow Stars and Strikes on social media platforms to stay informed about upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workforce.
Job Requirements
- Must have two or more years of experience in general management
- prior experience in a high-volume environment
- willingness to work a flexible schedule including weekends and holidays
- ability to manage costs including labor expenses
- must be an energetic and outgoing individual
- commitment to guest service excellence
Job Qualifications
- Two or more years of experience in general management
- experience in a high-volume environment
- experience in hospitality and/or food and beverage is a plus
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- financial acumen including profit and loss analysis
- ability to motivate and train a diverse team
- skilled in developing and executing business strategies
Job Duties
- Oversee day-to-day operations
- develop location-based goals and initiatives to support business strategy and achieve corporate goals
- ensure adherence to core standards, HR policies, training, and safety requirements
- evaluate and improve operations and financial performance
- analyze profit and loss and oversee department managers to achieve revenue goals
- ensure proper cash handling and implement upselling opportunities
- train and manage department managers to meet product and guest service standards
- work with department managers and corporate staff to implement revenue-driving initiatives including league sales, seasonal promotions, and restaurant promotion
- lead a salaried management team of 8-10
- oversee a team of 120-150 hourly team members to exceed guest expectations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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