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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
Bonuses
Paid Time Off
Profit sharing
Free Bowling
Laser tag
Job Description
Stars and Strikes Entertainment Center is a thriving, fast-paced family entertainment company located in Raleigh, North Carolina. Known for its dynamic and exciting environments, the company offers a range of entertainment options including bowling, laser tag, arcade games, and dining experiences, all designed to provide fun for guests of all ages. As a family-owned business with a strong presence in the Southeast, Stars and Strikes is committed to creating memorable experiences while fostering a supportive and collaborative team atmosphere. The company places a premium on excellent guest service, operational excellence, and community involvement, making it a standout employer in the... Show More
Job Requirements
- Must have two or more years of experience in general management
- prior experience in a high-volume environment
- willingness to work a flexible schedule including weekends and holidays
- ability to manage costs including labor expenses
- must be an energetic and outgoing individual
- commitment to guest service excellence
Job Qualifications
- Two or more years of experience in general management
- experience in a high-volume environment
- experience in hospitality and/or food and beverage is a plus
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- financial acumen including profit and loss analysis
- ability to motivate and train a diverse team
- skilled in developing and executing business strategies
Job Duties
- Oversee day-to-day operations
- develop location-based goals and initiatives to support business strategy and achieve corporate goals
- ensure adherence to core standards, HR policies, training, and safety requirements
- evaluate and improve operations and financial performance
- analyze profit and loss and oversee department managers to achieve revenue goals
- ensure proper cash handling and implement upselling opportunities
- train and manage department managers to meet product and guest service standards
- work with department managers and corporate staff to implement revenue-driving initiatives including league sales, seasonal promotions, and restaurant promotion
- lead a salaried management team of 8-10
- oversee a team of 120-150 hourly team members to exceed guest expectations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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