General Manager

Altamonte Springs, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

This job opening is for the position of General Manager at a well-established hotel, a key player in the hospitality industry known for delivering exceptional guest experiences and maintaining high operational standards across all hotel departments. The hotel operates as part of a recognized brand portfolio with adherence to strict brand and ownership guidelines, reflecting a strong commitment to excellence, quality service, and guest satisfaction. As a hospitality company, it thrives by offering comfortable accommodations and superior customer service through its four major operational divisions: Front Office, Housekeeping, Maintenance, and Food and Beverage.

The General Manager plays a critical leadership role, overseeing the daily operations of these departments to ensure a smooth, efficient, and profitable running of the hotel. This role involves strategic planning and execution to operate within the budget as set by the ownership group while meeting the quality benchmarks defined by the hotel brand. The successful candidate will work closely with the corporate recruitment team to manage staffing levels and will be accountable for personnel management, including staff development and performance, financial budget control, and customer issue resolution. They will act as the final point of contact for guest concerns that cannot be resolved by frontline service personnel, ensuring the highest level of guest satisfaction.

Emphasizing strong leadership, the General Manager is tasked with building and maintaining a professional and cohesive team environment through effective hiring, coaching, training, counseling, and overall employee engagement. The role demands a proactive approach to promote positive morale among employees and a friendly, welcoming attitude throughout the hotel. The General Manager must maintain open and clear communication among all hotel departments to support coordination and seamless guest services. Furthermore, this position requires hands-on oversight of operational standards such as cleanliness, safety protocols, maintenance of equipment, and compliance with company policies and industry regulations.

Financial management is also a vital aspect of the General Manager's responsibilities. They develop and implement financial strategies to exceed revenue targets while managing costs carefully. This includes overseeing budget preparation, monitoring expenses, conducting financial analysis, and reviewing cost accounts regularly to optimize profitability. The role also encompasses administrative functions such as scheduling, payroll, inventories, and procurement to ensure operational efficiency and alignment with company policies.

Physical presence at the hotel is mandatory, as this role is not suitable for remote work. The General Manager must be able to stand and walk for extended periods and should be capable of lifting and handling moderate weights as part of the routine inspections of hotel facilities. Flexibility is essential, with working hours potentially including weekends and holidays. Periodic overnight travel may be required to attend meetings and training sessions.

Overall, the General Manager position offers a challenging yet rewarding opportunity for a dynamic individual with substantial hospitality management experience to contribute to the continued success and growth of the hotel. Advancement opportunities include progression to roles such as Regional Director of Operations, providing a clear career development path within the company.

Job Requirements

College degree (BS/BA) preferred or equivalent work experience
Five years experience supervising at least 15 associates
Three years experience in hotel management including managing budgets
High school diploma or equivalent
Ability to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted
Ability to stand for eight hours, bend, stretch, and reach
Ability to communicate effectively with associates and guests
Must pass required security clearances
Physical presence at hotel required with no telecommuting
Willingness to work any day or shift including weekends
Periodic overnight travel may be required
Honesty and trustworthiness essential
Prior hospitality experience with recognized hotel brands preferred

Job Qualifications

College degree (BS/BA) preferred or equivalent work experience
Five years supervising at least 15 associates
Three years hotel management experience including budget management
High school diploma or equivalent
Prior experience with Hilton or Marriott family of hotels preferred
Strong written and verbal communication skills
Proficient in Microsoft Office including Excel, Word, and Outlook
Effective leadership and project management skills
Knowledge of hospitality industry safety standards
Understanding of accounting processes including receivables, payables, payroll, and budgets

Job Duties

Oversee day-to-day operations of Front Office, housekeeping, maintenance, and food and beverage departments
Ensure hotel operates within budget and brand quality guidelines
Coordinate with corporate recruitment for staffing and manage personnel
Resolve escalated guest concerns
Hire, train, coach, counsel, and develop hotel staff
Monitor interdepartmental communication and information flow
Manage financial objectives including budgeting, cost review, and expense control
Maintain equipment and resolve maintenance issues promptly
Perform administrative tasks such as scheduling, payroll, inventory management, and production controls
Ensure compliance with company policies and brand requirements
Maintain community and business involvement
Conduct inspections of guest rooms, public areas, and grounds
Perform additional duties as assigned