General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $100,000.00 - $110,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
career development support
flexible scheduling

Job Description

Homewood Suites by Hilton Fremont is a distinguished extended-stay hotel brand under the Hilton portfolio, known for offering spacious suites and exceptional hospitality tailored for travelers seeking comfort and convenience during longer visits. Featuring a blend of modern amenities and a welcoming atmosphere, Homewood Suites caters to business and leisure guests alike. The Fremont location, managed by Sagemont Hotels, embodies a commitment to high standards of service, ensuring every guest experience reflects the company’s dedication to quality, satisfaction, and operational excellence. Sagemont Hotels, a trusted name in hospitality management, emphasizes cultivating a culture of ownership, accountability, and continuous improvement throughout its properties, including Homewood Suites by Hilton Fremont. The team fosters an environment where employees are encouraged to grow professionally while delivering outstanding guest experiences.

The General Manager at Homewood Suites by Hilton Fremont serves as the pivotal leader and the "Captain" of the property, responsible for driving the hotel’s overall success through strategic leadership and hands-on operational management. This full-time role demands dynamic leadership, operational expertise, and a passion for excellence. The General Manager oversees all facets of the hotel’s function from financial performance and budget management to guest satisfaction and team leadership. They play a key role in fostering an engaging work environment by mentoring department heads and establishing a culture that upholds Sagemont Hotels’ core values — To Soar to Success and deliver Wings of Excellence.

As the primary representative of the hotel, the General Manager ensures daily operations align with corporate goals and brand standards while maintaining open lines of communication with ownership and corporate leadership. Essential responsibilities include managing budgets, financial forecasting, overseeing property compliance, and maximizing profitability. The role requires proactive handling of guest feedback and escalations, ensuring that every visitor’s stay meets the highest standards of comfort and service.

This leadership position is ideal for an experienced hospitality professional with at least five years of hotel management experience, including two years in a general manager role or equivalent leadership capacity. Preference is given to candidates with a bachelor’s degree in hospitality management or business administration and proven success in achieving financial and guest satisfaction goals. Knowledge of Hilton brand systems and corporate reporting tools is highly desirable.

The General Manager must maintain an active property presence, including conducting regular walkthroughs and direct guest engagement, alongside ensuring professional appearance and adherence to company uniform standards. Flexibility to work weekends and holidays is required to meet the demands of this operationally critical role. At Homewood Suites by Hilton Fremont, this position comes with a rewarding career path and the opportunity to lead a dedicated team in a thriving hospitality environment. Candidates interested in advancing their career with a reputable hotel management company are encouraged to apply and contribute to Sagemont Hotels’ ongoing success.

Job Requirements

  • Full-time position
  • flexible availability including weekends and holidays
  • active property presence required including regular walkthroughs and guest interaction
  • professional appearance and adherence to company uniform standards required

Job Qualifications

  • Bachelor’s degree in hospitality management or business administration preferred
  • minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role
  • proven record of achieving financial and guest satisfaction goals
  • strong leadership, communication, and analytical skills
  • experience with brand systems - Hilton preferred or Marriott and corporate reporting tools

Job Duties

  • Lead by example, fostering a culture of excellence, accountability, and collaboration
  • develop and mentor department leaders to uphold Sagemont Hotels’ standards and values
  • communicate company goals and align property operations with strategic initiatives
  • serve as the ambassador of Sagemont’s mission to Soar to Success
  • achieve financial targets including revenue, profitability, and expense management
  • oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting
  • ensure brand compliance, safety, and operational excellence across all departments
  • utilize M3, Hotel Effectiveness, and brand systems to monitor and optimize performance
  • ensure all guests receive exceptional experiences that align with brand standards
  • handle escalated guest feedback promptly and professionally
  • maintain open, professional communication with ownership and corporate leadership

Job Criteria

Experience

Expert Level (7+ years)


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