General Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training opportunities

performance bonuses

Job Description

Jimmy Johns is a renowned fast-casual restaurant chain specializing in freshly made sandwiches delivered rapidly to customers. Established with the mission to provide world-class customer service and high-quality products, Jimmy Johns has grown into a well-respected name within the food service industry, known for its speed, quality, and customer satisfaction. Located at 520 N Ogden Ave, Chicago, IL, this particular outlet operates as part of the larger Jimmy Johns network, dedicated to maintaining the brand's standards through excellent operational execution and customer engagement. The restaurant environment is fast-paced, requiring effective management to balance speed, quality, and customer experience seamlessly. This position is a full-time managerial role focused on ensuring these standards are upheld while driving operational profitability and team efficiency.

As a Restaurant Manager at Jimmy Johns, the individual will manage all aspects of restaurant operations, ensuring the delivery of fast, accurate sandwiches combined with exceptional customer service. This role is crucial in overseeing staff management, including hiring, training, evaluating, and discipline, to build a capable and efficient team of approximately 3 to 20 employees. The manager is also responsible for operational logistics, such as ordering, inventory control, and minimizing losses due to waste or theft. This involves forecasting food consumption per shift, supervising food preparation and sales, managing deliveries, and implementing strategies to reduce costs—all while maintaining a clean and organized work environment. The role demands strong leadership, accountability, and proactive problem-solving to meet budget expectations and enhance the restaurant's profitability.

Furthermore, the manager will maintain strict adherence to company systems and procedures, complete necessary paperwork, and conduct regular audit and maintenance tasks. Innovative thinking to create new sales growth ideas and effective communication through weekly meetings with the team and area management form an integral part of the responsibilities. The job requires maintaining the utmost integrity in handling cash and operational systems, ensuring a safe and productive environment. Overall, the manager acts as the pivotal connection between staff, customers, and higher management, driving the restaurant’s success and elevating the Jimmy Johns brand experience.

Job Requirements

High school diploma or equivalent
minimum 2 years of restaurant management experience
proven ability to lead and manage a team effectively
strong organizational and time management skills
ability to work flexible hours including weekends and holidays
experience with inventory control and budgeting
excellent customer service skills
reliable and trustworthy
ability to maintain cleanliness and safety standards

Job Qualifications

High school diploma or equivalent
prior experience in restaurant or food service management
strong leadership and team management skills
excellent communication and interpersonal abilities
ability to work in a fast-paced environment
knowledge of food safety and hygiene standards
proficiency in inventory management and cost control
customer service oriented
capable of multitasking and problem-solving
basic math skills for cash handling and budgeting

Job Duties

Manages a staff of approximately 3 to 20 employees
assigns, oversees and evaluates work
manage hiring, training, evaluating, disciplining, and termination of employees
provides on-the-job training for new employees
work with employees to be more efficient to meet budget expectations
look for areas where we can decrease cost and discuss with Area Manager
holding yourself and your employees accountable when it comes to each person responsibility
delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
assists in the supervision of the preparation, sales, and service of food
forecasts food items
estimates what amount of each food item will be consumed per shift
supervises food preparation and service operations while on duty
assists shoppers during rush periods to ensure the maintenance of restaurant efficiency
ensures that every customer receives world-class customer service
routes deliveries and serves drivers to maximize delivery business and speed
completes daily food preparation including opening procedures, meat and vegetable slicing, bread production
executes systems and procedures with 100 percent integrity and completeness
completes daily and weekly paperwork
responsible for 100 percent of the cash drawers at all times during the shift
completes week ending paperwork
controls inventory by using a weekly inventory system and maintain regular inventory ordering schedules
receives and stores product
creates new ideas to discuss with Area Manager to increase sales and implementing them
conducts weekly managers meeting
audits systems and procedures as well as shift ending paperwork
completes preventive maintenance and upkeep on stores equipment and supplies
performs other related duties as required