You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily.
Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,900.00 - $64,100.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
Paid Time Off
Paid training
Positive company culture
Job Description
Crown Hotel & Travel Management, LLC is a prominent entity within the hospitality industry, renowned for its commitment to delivering superior hotel management services and fostering an environment where career growth and personal development are prioritized. As a full-service management company, Crown Hotel & Travel Management, LLC specializes in overseeing the operations of hotels, ensuring each property under its guidance meets the highest standards of guest satisfaction, operational efficiency, and brand compliance. The company serves a vast client base, offering varied hotel career opportunities ranging from management positions to roles that engage directly with guests and other vital behind-the-scenes hotel... Show More
Job Requirements
- High school diploma or equivalent
- Four years of branded hotel general manager experience
- Experience with Hilton or PEP brands highly recommended
- Ability to read and interpret safety and operational documents
- Proficiency with moderately complex computer systems
- Valid driver's license
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to handle physical tasks such as walking, climbing stairs, kneeling, reaching, crawling, twisting torso, and lifting up to 20 pounds
- Willingness to uphold personal hygiene and appearance standards
- Availability to work long and irregular hours including weekends and holidays
Job Qualifications
- Experience with Hilton or PEP brands is highly recommended
- Minimum of 4 years of branded hotel general manager experience required
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Proficiency in using moderately complex computer systems
- Effective presentation and communication skills for interacting with managers, clients and customers
- Knowledge of safety and security policies regarding guests and hotel property
- Strong interpersonal skills for handling employees and customer relations with tact and diplomacy
- Excellent organizational skills
- Proficient in reading, writing and communicating in English
- Ability to write reports, correspondence, memos, and performance evaluations
- Basic math skills to calculate discounts, commissions, percentages, and volumes
- Capacity to solve practical problems with limited standardization
- Ability to interpret varied instructions in multiple formats
- Knowledge of Microsoft Word and Excel software
- Legal age requirements for employment
- Valid driver's license
- High school diploma or equivalent
- Basic computer skills and multitasking ability
- Strong communication and interpersonal skills
- Good organization and time management
- Physical ability to walk, climb stairs, kneel, reach, crawl, twist torso, and lift up to 20 pounds
- Willingness to maintain high personal hygiene and appearance
- Ability to work long and irregular hours including weekends and holidays
Job Duties
- Hire, train and supervise hotel staff, particularly front desk agents
- Conduct performance evaluations and coach and counsel associates
- Maintain all hotel standards set forth by the brand and management company
- Assist with scheduling, billing, and some accounts receivable responsibilities
- Plan, organize, assign and coordinate daily activities and special projects to ensure compliance with guest service standards
- Monitor payroll budget regularly to align labor costs with forecast
- Field guest complaints and conduct thorough research to develop effective solutions
- Resolve issues such as rate conflicts and facility problems
- Input and retrieve information from the computer system for file maintenance and report preparation
- Conduct regular front office staff meetings for training and communication
- Attend staff meetings and coordinate with other departments for smooth operations
- Establish and maintain front office policies and enforce safety regulations
- Assign duties and shifts to staff and ensure adherence to hotel policies
- Coordinate with other department heads to ensure activity coordination
- Respond to inquiries about services, guest registration, and local amenities
- Receive and process advance registration payments
- Greet VIP guests personally where possible
- Review group resumes, event schedules and reports for proper staffing
- Prepare and modify weekly schedules based on business needs
- Review and approve daily payroll reports
- Submit work orders for maintenance and follow up as needed
- Perform subordinate duties when necessary
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: