General Manager

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,900.00 - $71,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee assistance program

Flexible spending account

Job Description

MV Transportation is a leading provider of public transportation services dedicated to delivering safe, reliable, and efficient transit solutions across various communities. With a strong emphasis on customer service and operational excellence, MV Transportation operates a wide range of transportation contracts. The company is committed to supporting its employees through professional development and a collaborative work environment, ensuring both client satisfaction and employee growth.

The General Manager role at MV Transportation is a pivotal leadership position responsible for overseeing the daily operations of assigned transportation contracts. This role ensures the delivery of annual business plans while maintaining strict compliance with both company policies and the standards set by contracting agencies. The General Manager is tasked with managing vehicle maintenance, safety programs, staff training, and client relations to uphold service quality and operational efficiency. This position requires someone who can lead a team effectively, maintain key operational metrics, and develop strategic plans that align with the company’s goals.

As a General Manager, you will be expected to foster a positive workplace culture by mentoring and developing location staff, facilitating clear and frequent communication, and actively participating in labor and employee relations activities. An integral part of the role includes regular financial management to ensure the location meets its financial, safety, and operational targets. You'll also play an important role in contract renewals and budgeting processes, contributing valuable insights from your operational expertise. Emphasis is placed on adhering to company policies and collaborating with committees to influence positive changes in policies and programs.

This position requires strong leadership capabilities, excellent communication skills, and a comprehensive understanding of dispatch, scheduling, and regulatory compliance within a transit environment. Experience with Trapeze scheduling software and labor union negotiations is essential. The General Manager will act as the main point of contact for client relations and is responsible for maintaining fleet availability to meet service requirements. This is a highly dynamic role that demands a strategic mindset and the ability to multitask in a fast-paced environment. MV Transportation is an equal opportunity employer committed to diversity and inclusion, ensuring a supportive workplace for all employees.

Job Requirements

College degree or equivalent business management experience
Management experience required
Minimum of five years of comprehensive experience in operations management
Seven years of management or supervisory experience in a transit environment
Knowledge of Trapeze scheduling software
Labor union negotiations and expenses expertise
Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance
Proficiency in MS Office
Strong analytical skills
Strong written and verbal communication skills
High degree of multi-tasking skills

Job Qualifications

College degree or equivalent business management experience
Management experience required
Minimum of five years of comprehensive experience in operations management
Seven years of management or supervisory experience in a transit environment
Knowledge of Trapeze scheduling software
Labor union negotiations and expenses expertise
Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance
Proficiency in MS Office
Strong analytical skills
Strong written and verbal communication skills
High degree of multi-tasking skills
Additional duties based upon individual contract requirements

Job Duties

Effectively manage customer relations through both direct contact and outreach programs
Identify, select, train and mentor location staff
Effectively and frequently communicate with location staff and support team members
Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
Maintain client contact routinely to meet or exceed expectations
Conduct periodic departmental audits
Daily, weekly and monthly review of key operational metrics
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations
Implement, promote and adhere to company policies and procedures
Interact with bridges committee to effectuate positive changes to policies, procedures and programs
Participate in location(s) labor and employee relations activities
Provide insight and information to support location(s) contract renewals
Create and present location(s) annual budget