Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision health insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter transit
Commuter parking benefits
quarterly bonuses
Employee assistance program
Wellness Program
Educational professional development
Technology Reimbursements
Job Description
HHM is a leading hospitality company specializing in delivering exceptional hotel experiences through a focus on operational excellence and guest satisfaction. Known for its commitment to quality and innovation, HHM manages a diverse portfolio of hotels catering to business travelers, tourists, and families seeking premium accommodations and personalized service. With a strong emphasis on fostering a culture of collaboration and accountability, HHM empowers its employees to drive continuous improvement and excellence in every aspect of the hotel operations.
The role of Hotel General Manager at HHM offers a dynamic leadership opportunity to oversee daily hotel operations, maximize profitability, and ensure the highest level of guest satisfaction. The General Manager will lead a multifaceted team across departments such as front office, housekeeping, and maintenance, driving performance through clear guidance, mentorship, and strategic direction. This position is ideal for a seasoned hospitality professional dedicated to cultivating an innovative, collaborative workplace culture and delivering outstanding guest experiences. The General Manager will be instrumental in implementing service standards, managing budgets, optimizing financial results, and upholding quality and safety protocols. The role also provides substantial career growth opportunities, including advancement to Area General Manager, Regional Director of Operations, and ultimately Vice President of Operations. HHM offers competitive benefits including medical, dental, and vision insurance, paid time off, 401(k) match, and more, making this a rewarding career path for motivated leaders in the hospitality industry. The work environment involves physical activity such as standing, walking, lifting, and occasional travel, suitable for energetic individuals committed to hospitality excellence. At its core, HHM believes in people as its greatest asset, a heart-centered service approach, a relentless pursuit of excellence, and a nimble, accountable workforce dedicated to owning their responsibilities.
The role of Hotel General Manager at HHM offers a dynamic leadership opportunity to oversee daily hotel operations, maximize profitability, and ensure the highest level of guest satisfaction. The General Manager will lead a multifaceted team across departments such as front office, housekeeping, and maintenance, driving performance through clear guidance, mentorship, and strategic direction. This position is ideal for a seasoned hospitality professional dedicated to cultivating an innovative, collaborative workplace culture and delivering outstanding guest experiences. The General Manager will be instrumental in implementing service standards, managing budgets, optimizing financial results, and upholding quality and safety protocols. The role also provides substantial career growth opportunities, including advancement to Area General Manager, Regional Director of Operations, and ultimately Vice President of Operations. HHM offers competitive benefits including medical, dental, and vision insurance, paid time off, 401(k) match, and more, making this a rewarding career path for motivated leaders in the hospitality industry. The work environment involves physical activity such as standing, walking, lifting, and occasional travel, suitable for energetic individuals committed to hospitality excellence. At its core, HHM believes in people as its greatest asset, a heart-centered service approach, a relentless pursuit of excellence, and a nimble, accountable workforce dedicated to owning their responsibilities.
Job Requirements
- Associate or bachelor’s degree in business, hospitality or a related field
- previous hotel management experience required
- ability to stand, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch for extended periods
- willingness to travel occasionally
- strong problem-solving and organizational abilities
- excellent interpersonal and guest service skills
Job Qualifications
- Associate or bachelor’s degree in business, hospitality or a related field
- previous hotel management experience
- strong leadership and communication skills
- proven ability to drive financial performance
- experience in team mentoring and development
- knowledge of hospitality industry standards and operational best practices
Job Duties
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability
- set clear expectations and provide the guidance necessary to achieve exceptional performance
- ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues
- continuously seek opportunities to enhance guest interactions and exceed expectations
- develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals
- monitor financial performance through regular analysis and implement corrective actions as needed
- maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance
- implement best practices to uphold quality and safety standards
- foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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