Wingstop logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Paid training
Vacation leave
sick leave
Direct Deposit
Retention bonus
growth opportunities
Personal development

Job Description

Wingstop is a dynamic and rapidly growing chain of restaurants specializing in flavorful chicken wings with a focus on bold flavors and high-quality service. As a leader in the fast-casual dining industry, Wingstop prides itself on providing a family-friendly atmosphere where guests enjoy a welcoming environment complemented by delicious food. The company emphasizes team collaboration, guest satisfaction, and operational excellence, making it an attractive workplace for career-oriented individuals who are motivated to grow and succeed. Established as a favorite destination for wing lovers, Wingstop continually seeks passionate professionals to join their management team to uphold their commitment to excellence and customer service.

The role of a Manager at Wingstop is both challenging and rewarding, designed for individuals with a strong leadership drive and an eagerness to lead by example. As a Manager, you will act as a role model and guide to your team, setting the tone for a fun and productive restaurant environment. This full-time position offers a stable work schedule with flexibility, ensuring a good work-life balance suitable for career-minded professionals. Manager responsibilities include overseeing guest experiences, financial controls, and daily restaurant operations. Wingstop offers a generous and competitive compensation package, including a paid structured training program, vacation and sick leave, direct deposit, a retention bonus, and limitless opportunities for professional growth based on your performance.

In your role, you will be expected to foster a positive and engaging atmosphere for guests and team members alike. Prioritizing courteous and timely guest interactions to guarantee a memorable Wingstop experience is essential. You will manage and control operational standards by maintaining property, equipment, and product integrity while efficiently running financial management tasks such as cash control and labor cost oversight. Utilizing company-provided tools and resources, you will coach and mentor your team, ensuring that employees have the support needed to perform at their best and that the restaurant operates at a high standard. Your ability to communicate effectively across all levels, from the General Manager to front-line team members, will be critical in delivering consistent and seamless service.

Additionally, as the restaurant’s leader, you will be responsible for maintaining adherence to risk management and safety standards, addressing maintenance issues promptly, and upholding the brand culture that defines Wingstop. Strong organizational skills, a proactive mindset, and a guest service mentality are crucial for success in this position. Wingstop values individuals who are well organized, detail-oriented, and committed to ongoing self-development, with a desire to continually elevate the guest experience. If you are enthusiastic about hospitality, have a strong work ethic, and want to be part of a team that strives to serve the world flavor, this Manager role at Wingstop can provide the environment and resources you need to advance your career while making a meaningful difference in the business.

Job Requirements

  • High school diploma or equivalent
  • prior experience in restaurant management preferred
  • excellent interpersonal skills
  • ability to lead and build a cohesive team
  • strong organizational skills
  • guest service mentality
  • ability to work flexible hours including mornings, evenings, weekends and holidays
  • strong work ethic
  • ability to remain calm under pressure
  • detail oriented
  • ability to manage multiple projects
  • ongoing learner mindset

Job Qualifications

  • Strong written and verbal communication skills
  • initiative and assertiveness
  • strong interpersonal and conflict resolution skills
  • strong leadership skills
  • ability to manage, train, develop and motivate a diverse team
  • passion for hospitality and guest service
  • flexibility to work varying schedules
  • problem-solving ability
  • willingness to accept feedback
  • ability to set and implement goals
  • ability to measure performance
  • ability to cultivate a positive restaurant culture
  • representative of the brand’s culture and mission

Job Duties

  • Greet guests promptly with a positive attitude
  • ensure guests have a memorable Wingstop experience
  • handle orders and inquiries professionally
  • resolve guest issues efficiently
  • control cash, property, product and equipment
  • build sales and control labor and food costs
  • maintain operational standards
  • communicate effectively across the team
  • coach, mentor and develop team members
  • ensure all risk management issues comply with company standards
  • identify and report maintenance problems
  • foster a positive and engaging restaurant culture
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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