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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $41.33
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
Hampton Inn & Suites LAX El Segundo is a premier hospitality establishment located strategically near one of the busiest travel gateways in the United States - the Los Angeles International Airport (LAX). This hotel is part of a reputable brand known for delivering consistent and welcoming experiences to travelers. Managed by OTO Development, an industry-leading hotel development and management company, the property benefits from a robust operational framework, strong brand partnerships, and a commitment to exceptional guest service. OTO Development owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels across key markets in the United... Show More
Job Requirements
- Minimum of 5 years of progressive hotel management experience
- Previous hotel management experience with demonstrated success in leadership and guest service
- Financial acumen to understand financial information and data
- Bachelor's degree or extensive relevant work experience
- Excellent communication skills, both oral and written
- Effective listening skills
- Prior leadership of direct sales efforts producing at least 50 percent market mix of total revenues
- Valid driver's license
- Exceptional time management and multitasking skills
- Customer focus with consistent drive for optimal employee and customer satisfaction
- Ability to stand, sit, walk, bend, lift, and squat for extended periods
- Occasional travel may be required
Job Qualifications
- Bachelor's degree or extensive relevant work experience
- Minimum of 5 years of progressive hotel management experience
- Proven success in leadership of teams and guest service results
- Financial acumen to interpret and use financial data
- Excellent oral and written communication skills
- Effective listening skills
- Prior leadership over direct sales efforts producing at least 50 percent market mix of total revenues
- Valid driver's license
- Exceptional time management and multitasking skills
- Strong customer focus and commitment to employee and guest satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- Maintain strong knowledge of and relationships in the local market
- Manage relationships with hotel vendors and negotiate service agreements
- Review financial reports and statements to understand performance versus budget and develop improvement strategies
- Coach and support hotel team to manage occupancy, rates, wages, and controllable expenses
- Manage costs within budget for supplies, labor, utilities, food, and beverage
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintain open, collaborative relationships with the team
- Hire team members demonstrating expertise, creativity, and leadership
- Observe service behaviors and provide feedback
- Review guest feedback and survey results to identify improvement areas
- Analyze service issues and facilitate creative solutions
- Regularly interface with customers for feedback
- Ensure building maintenance and operational atmosphere meets guest expectations
- Administer policies fairly and evaluate team member performance
- Ensure franchise standards are met and property is safe and secure
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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