Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $41.33
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
Hampton Inn & Suites LAX El Segundo is a premier hospitality establishment located strategically near one of the busiest travel gateways in the United States - the Los Angeles International Airport (LAX). This hotel is part of a reputable brand known for delivering consistent and welcoming experiences to travelers. Managed by OTO Development, an industry-leading hotel development and management company, the property benefits from a robust operational framework, strong brand partnerships, and a commitment to exceptional guest service. OTO Development owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels across key markets in the United States. The company has earned multiple accolades including Developer of the Year and rewards for operational excellence, community service, and success in sales, marketing, and revenue generation.
As a General Manager at Hampton Inn & Suites LAX El Segundo, you will take on a vital leadership role in driving operational success and cultivating a high-performance team environment in a dynamic, fast-paced hospitality setting. This position is ideal for someone who thrives on managing the complexities of a high-traffic property where every guest's arrival is significant and every detail contributes to memorable experiences. The General Manager is responsible for setting the tone for outstanding hospitality services, leading sales and marketing efforts to maximize revenue, and maintaining strategic relationships within the local market. A key aspect of this role involves financial management, including reviewing reports and budgets to identify performance gaps and implementing improvements to align operations with financial goals.
Moreover, the General Manager will coach and support the hotel team to effectively manage occupancy rates, wages, supplies, and expenses, balancing fiscal responsibility with superior guest satisfaction. They will ensure that training and development opportunities are available to enhance team members' skills, maintain strong collaborative relationships, and foster an open-door culture to solicit continuous feedback. Hiring exceptional talent, monitoring guest satisfaction through comments and surveys, and addressing service issues creatively will also be integral to this leadership position. Additionally, the role requires overseeing the physical maintenance and safety of the property, ensuring adherence to franchise standards, and creating a secure and inviting environment for both guests and staff.
The compensation for this General Manager role ranges from $100,000 to $110,000 annually, complemented by bonus opportunities, reflecting the importance of the position within this competitive hospitality market. The role reports to the Regional Director of Operations and falls under the Property department at OTO Development. Comprehensive benefits are offered including medical, dental and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off and holidays, and travel discounts among others. This role demands strong leadership, exceptional communication skills, financial acumen, and a customer-focused mindset. It is a physically demanding position requiring standing, sitting, walking, bending, lifting, and squatting for extended periods with occasional travel expected. If you are passionate about leading a high-impact team in a vibrant, ever-changing environment and committed to excellence in hospitality, this opportunity at Hampton Inn & Suites LAX El Segundo awaits you.
As a General Manager at Hampton Inn & Suites LAX El Segundo, you will take on a vital leadership role in driving operational success and cultivating a high-performance team environment in a dynamic, fast-paced hospitality setting. This position is ideal for someone who thrives on managing the complexities of a high-traffic property where every guest's arrival is significant and every detail contributes to memorable experiences. The General Manager is responsible for setting the tone for outstanding hospitality services, leading sales and marketing efforts to maximize revenue, and maintaining strategic relationships within the local market. A key aspect of this role involves financial management, including reviewing reports and budgets to identify performance gaps and implementing improvements to align operations with financial goals.
Moreover, the General Manager will coach and support the hotel team to effectively manage occupancy rates, wages, supplies, and expenses, balancing fiscal responsibility with superior guest satisfaction. They will ensure that training and development opportunities are available to enhance team members' skills, maintain strong collaborative relationships, and foster an open-door culture to solicit continuous feedback. Hiring exceptional talent, monitoring guest satisfaction through comments and surveys, and addressing service issues creatively will also be integral to this leadership position. Additionally, the role requires overseeing the physical maintenance and safety of the property, ensuring adherence to franchise standards, and creating a secure and inviting environment for both guests and staff.
The compensation for this General Manager role ranges from $100,000 to $110,000 annually, complemented by bonus opportunities, reflecting the importance of the position within this competitive hospitality market. The role reports to the Regional Director of Operations and falls under the Property department at OTO Development. Comprehensive benefits are offered including medical, dental and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off and holidays, and travel discounts among others. This role demands strong leadership, exceptional communication skills, financial acumen, and a customer-focused mindset. It is a physically demanding position requiring standing, sitting, walking, bending, lifting, and squatting for extended periods with occasional travel expected. If you are passionate about leading a high-impact team in a vibrant, ever-changing environment and committed to excellence in hospitality, this opportunity at Hampton Inn & Suites LAX El Segundo awaits you.
Job Requirements
- Minimum of 5 years of progressive hotel management experience
- Previous hotel management experience with demonstrated success in leadership and guest service
- Financial acumen to understand financial information and data
- Bachelor's degree or extensive relevant work experience
- Excellent communication skills, both oral and written
- Effective listening skills
- Prior leadership of direct sales efforts producing at least 50 percent market mix of total revenues
- Valid driver's license
- Exceptional time management and multitasking skills
- Customer focus with consistent drive for optimal employee and customer satisfaction
- Ability to stand, sit, walk, bend, lift, and squat for extended periods
- Occasional travel may be required
Job Qualifications
- Bachelor's degree or extensive relevant work experience
- Minimum of 5 years of progressive hotel management experience
- Proven success in leadership of teams and guest service results
- Financial acumen to interpret and use financial data
- Excellent oral and written communication skills
- Effective listening skills
- Prior leadership over direct sales efforts producing at least 50 percent market mix of total revenues
- Valid driver's license
- Exceptional time management and multitasking skills
- Strong customer focus and commitment to employee and guest satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- Maintain strong knowledge of and relationships in the local market
- Manage relationships with hotel vendors and negotiate service agreements
- Review financial reports and statements to understand performance versus budget and develop improvement strategies
- Coach and support hotel team to manage occupancy, rates, wages, and controllable expenses
- Manage costs within budget for supplies, labor, utilities, food, and beverage
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintain open, collaborative relationships with the team
- Hire team members demonstrating expertise, creativity, and leadership
- Observe service behaviors and provide feedback
- Review guest feedback and survey results to identify improvement areas
- Analyze service issues and facilitate creative solutions
- Regularly interface with customers for feedback
- Ensure building maintenance and operational atmosphere meets guest expectations
- Administer policies fairly and evaluate team member performance
- Ensure franchise standards are met and property is safe and secure
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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