General Manager

Hampton Inn & Suites Charlotte-Arrowood is part of the esteemed Maya Hotels family, located in Charlotte, NC. Maya Hotels is a well-known hospitality group that manages various distinguished hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. With a firm commitment to delivering exceptional guest experiences, Maya Hotels has carved a reputation in the hospitality industry for excellence, innovation, and service quality. They foster a welcoming and inclusive work environment, aiming to support team members' professional growth while maintaining top-tier standards in all aspects of hotel operations.

The General Manager role at Hampton Inn & Suites Charlotte-Arrowood is an exciting leadership opportunity for a proactive and customer-focused professional passionate about hospitality. This role involves full responsibility for managing hotel operations, driving financial performance, and ensuring optimal guest satisfaction. The General Manager will play a strategic leadership role in maximizing the hotel’s profitability through sound budget management, resource optimization, and leveraging distribution channels effectively. Additionally, this position requires overseeing capital plans and maintaining the hotel’s competitive market position.

In this position, leadership extends beyond just processes to people. The General Manager will cultivate a strong, motivated team culture by implementing engagement programs, succession planning, and providing consistent mentorship and feedback. Managing human resources-related processes and upholding company policies are critical tasks as well. A key responsibility is also to lead by example, embodying Maya Hotels' core values to inspire and guide the team.

Guest experience remains a top priority for this role, with an emphasis on maintaining strict compliance with brand standards and license agreements. The General Manager is expected to drive improvements in guest satisfaction metrics by encouraging superior service standards and building meaningful relationships with guests through ongoing engagement and feedback assimilation.

Operational excellence is emphasized through maintaining a safe, secure, and environmentally responsible hotel environment. The General Manager acts as the community and public relations representative for the hotel, promoting brand awareness and fostering local partnerships. Sustainability initiatives, such as recycling programs and reducing the hotel's carbon footprint, are integral to this role as it aligns with Maya Hotels' commitment to responsible business practices.

Ideal candidates will have a bachelor’s degree in hospitality management, business, or related fields, alongside over three years of hotel management experience, preferably with well-known brands like Hilton, IHG, or Marriott. Essential skills include financial acumen, leadership, guest relations, problem-solving abilities, and flexibility to meet the demands of a dynamic hospitality environment. Physical requirements include the ability to stand and walk for long periods, lift up to 25 pounds occasionally, and work a varied schedule including nights and weekends.

At Maya Hotels, general managers receive competitive salaries with performance-based bonuses and a wide range of comprehensive benefits. This is an excellent opportunity for hospitality professionals eager to join a supportive team and advance their careers within a respected and rapidly growing company. If you are driven by excellence, leadership, and fostering memorable guest experiences, the General Manager position at Hampton Inn & Suites Charlotte-Arrowood offers a vibrant platform to realize your career aspirations.