Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,600.00 - $72,600.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Vision Insurance
Dental Insurance
Room for Advancement
competitive salary
No nights weekends or holidays
Job Description
Sterling Culinary Management is a leading hospitality company specializing in delivering exceptional dining experiences through its high-quality cafes and culinary services. Known for its commitment to excellence, Sterling Culinary Management operates with a core focus on creating warm and welcoming environments where guests feel genuinely valued. The company prides itself on fostering a culture of world-class hospitality, exceptional service, and culinary expertise, setting high standards within the corporate dining and scratch kitchen sectors. Sterling Culinary Management thrives on innovation, strong leadership, and a team-oriented approach to maintaining and growing its reputation in the highly competitive hospitality industry. As an equal opportunity employer, Sterling Culinary Management is dedicated to diversity and inclusion, ensuring a workplace where all team members can succeed regardless of race, color, religion, national origin, age, gender, or other protected statuses.
The role of General Manager at Sterling Culinary Management is a pivotal leadership position responsible for overseeing all facets of cafe operations to guarantee optimal service delivery, financial performance, and long-term growth. As the leader of an individual cafe, the General Manager is entrusted with upholding the Sterling Culinary Management culture and ensuring that every guest interaction reflects the company's commitment to warmth, friendliness, and genuine hospitality. This position requires a balanced mastery of people management, sales development, financial oversight, and operational efficiency. The General Manager directly reports to the Market Partner and assumes full accountability for the cafe's results.
Key responsibilities include managing costs, leading the team to deliver excellence in food and service standards, and fostering a positive work environment with clear communication and strategic planning. The General Manager plays a crucial role in training, mentoring, and coaching both front-of-house and back-of-house staff to maintain high standards of quality and hospitality. They are expected to conduct regular one-on-one meetings with managers, ensure training materials are current and comprehensive, and implement effective hiring strategies that minimize turnover and support team member retention. Financial management duties consist of analyzing budgets, controlling expenses, reconciling operational statements, and adjusting operations responsively to meet sales demands sustainably.
This role also entails maintaining a safe, clean, and secure environment for staff and guests, enforcing consistent operational protocols such as cleaning and building lock-down procedures. The General Manager will coordinate manpower planning, develop and execute shift meetings, and delegate responsibilities clearly to assistant managers to uphold high performance standards through all profit centers.
Ideal candidates for this position possess at least three years of management experience within a corporate dining or scratch kitchen setting, accompanied by proficiency in Microsoft Office, Micros POS system, and Ctuit financial software. Strong communication skills and a thorough understanding of food products, recipes, and preparation methods are essential. Sterling Culinary Management offers its General Managers competitive salaries, paid vacation, medical, vision, and dental insurance, no night, holiday, or weekend work, and opportunities for career advancement. This employment opportunity promises a rewarding career path blending operational leadership with a passion for hospitality excellence.
The role of General Manager at Sterling Culinary Management is a pivotal leadership position responsible for overseeing all facets of cafe operations to guarantee optimal service delivery, financial performance, and long-term growth. As the leader of an individual cafe, the General Manager is entrusted with upholding the Sterling Culinary Management culture and ensuring that every guest interaction reflects the company's commitment to warmth, friendliness, and genuine hospitality. This position requires a balanced mastery of people management, sales development, financial oversight, and operational efficiency. The General Manager directly reports to the Market Partner and assumes full accountability for the cafe's results.
Key responsibilities include managing costs, leading the team to deliver excellence in food and service standards, and fostering a positive work environment with clear communication and strategic planning. The General Manager plays a crucial role in training, mentoring, and coaching both front-of-house and back-of-house staff to maintain high standards of quality and hospitality. They are expected to conduct regular one-on-one meetings with managers, ensure training materials are current and comprehensive, and implement effective hiring strategies that minimize turnover and support team member retention. Financial management duties consist of analyzing budgets, controlling expenses, reconciling operational statements, and adjusting operations responsively to meet sales demands sustainably.
This role also entails maintaining a safe, clean, and secure environment for staff and guests, enforcing consistent operational protocols such as cleaning and building lock-down procedures. The General Manager will coordinate manpower planning, develop and execute shift meetings, and delegate responsibilities clearly to assistant managers to uphold high performance standards through all profit centers.
Ideal candidates for this position possess at least three years of management experience within a corporate dining or scratch kitchen setting, accompanied by proficiency in Microsoft Office, Micros POS system, and Ctuit financial software. Strong communication skills and a thorough understanding of food products, recipes, and preparation methods are essential. Sterling Culinary Management offers its General Managers competitive salaries, paid vacation, medical, vision, and dental insurance, no night, holiday, or weekend work, and opportunities for career advancement. This employment opportunity promises a rewarding career path blending operational leadership with a passion for hospitality excellence.
Job Requirements
- Authorized to work in the US
- Minimum three years managing a scratch kitchen corporate dining establishment
- Ability to speak, read, write, and understand English
- Basic computer skills including Microsoft Office, Micros POS system, and Ctuit financial suite
- Ability to supervise cafe team including assignment of duties and disciplinary actions
- Thorough knowledge of food products, standard recipes, and proper preparation
Job Qualifications
- Minimum three years of management experience in a scratch kitchen or corporate dining environment
- Proficient in Microsoft Office suite, Micros POS system, and Ctuit financial suite
- Ability to read, write, speak, and understand English
- Strong leadership and team management skills
- Thorough knowledge of food products, standard recipes, and proper preparation
- Skilled in financial statement analysis and budget management
- Effective communication and interpersonal skills
- Experience in implementing training and development programs
Job Duties
- Schedule and conduct weekly one-on-one meetings with managers to discuss results and action plans
- Ensure managers understand their responsibilities and expectations
- Maintain complete and organized training manuals and recipe books
- Conduct quarterly round tables with follow-up notes accessible to all team members
- Manage all training materials, systems, and tools for staff excellence
- Consistently lead effective shift meetings involving front and back of house teams
- Establish staffing levels per function and update managers weekly
- Coach managers on Corvirtus interviewing methods and validate hiring processes
- Provide full orientation for all new team members including FOH and kitchen
- Plan manpower proactively to maintain appropriate staffing and quality
- Explore local market opportunities for recruiting new managers and team members
- Drive consistent execution of food quality and guest satisfaction to increase sales
- Delegate profit center responsibilities with clear financial goals
- Submit complete and accurate monthly recap reports explaining variances
- Reconcile operations statements efficiently, documenting changes made
- Set and use declining budgets for all cost centers
- Adjust operations in response to sales fluctuations to meet business demands
- Oversee consistent cleaning and building lock-down procedures
- Take disciplinary actions when necessary to maintain team standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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