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General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $52,000.00 - $55,000.00
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Work Schedule

Weekend Shifts
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Benefits

Monthly bonus opportunities
Paid vacation
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Short term disability insurance
long term disability insurance
Free Shift Meals
Family discounts
on the job training
Discount Program
Advancement opportunities

Job Description

IHOP, a renowned leader in the casual dining industry, is seeking experienced and dynamic Restaurant General Managers to join our team in Knoxville. As a beloved brand known for its commitment to quality, great food, and exceptional customer service, IHOP offers exciting growth and development opportunities within a supportive and inclusive workplace. Our establishment prides itself on creating an atmosphere where team members can build lifelong friendships and memorable experiences, fostering a family-like culture while driving operational excellence. We focus on delivering delicious meals in a welcoming environment, with a passion for delivering exceptional customer experiences that keep guests coming back time after time.

The role of Restaurant General Manager at IHOP in Knoxville is an essential leadership position overseeing the daily operations of the restaurant. This role requires a strong background in food service management, combined with excellent operational expertise and leadership skills to manage and motivate the team. The ideal candidate will ensure the restaurant runs smoothly and profitably while upholding the highest standards of quality and service. Responsibilities include directing the daily activities and performance of the team, fostering a culture of teamwork, respect, accountability, and trust, and handling guest concerns professionally and promptly. The manager will execute financial targets, marketing initiatives, human resource objectives, and health and safety compliance, maintaining an efficient and safe work environment.

This position offers a starting salary ranging from $52,000 to $55,000 DOE, plus monthly bonus opportunities of up to $1,750. Weekend and holiday work is required, reflecting the restaurant's commitment to serving guests when they most want to dine out. IHOP values its General Managers as vital contributors to the company’s success and offers comprehensive benefits such as paid vacation, health, dental, and vision insurance, life and disability insurance, free meals during shifts, family discounts, and access to a variety of discount programs including travel, gyms, and more. On-the-job training and advancement opportunities support continuous growth, making this a rewarding career path for motivated leaders passionate about the food service industry.

Job Requirements

  • minimum high school diploma or equivalent
  • 2+ years of restaurant or food service management experience
  • strong leadership and interpersonal skills
  • excellent communication skills
  • ability to work weekends and holidays
  • proficiency in Microsoft Office
  • valid driver's license and reliable transportation
  • willingness to undergo background check
  • ability to handle multiple tasks in a fast-paced environment

Job Qualifications

  • 2+ years of management experience, preferably in a fast-paced, casual dining environment
  • proficiency with Microsoft Office, including Word and Excel
  • valid driver's license and reliable transportation
  • willingness to undergo a background check upon hire
  • proven leadership skills

Job Duties

  • Direct the daily activities, performance, and workload of your team
  • foster teamwork, respect, accountability, and trust
  • reward and discipline team members, address team member complaints, and resolve problems
  • execute annual financial, local restaurant marketing, guest service, and human resource objectives for your assigned unit
  • connect with guests and handle any complaints in a professional and timely manner
  • create, implement, and monitor company procedures to streamline operations
  • help with the recruitment, training, and retention of all team members to keep your food service team going strong
  • ensure that there are always adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and other miscellaneous supplies
  • stay in compliance with local, state, and federal regulations by being diligent about correct sanitation practices and safety measures
  • verify that the equipment and the building are in working order and that they continue to comply with federal guidelines

Job Criteria

Experience

Mid Level (3-7 years)


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