General Manager

IHOP, a globally recognized restaurant brand renowned for its delicious breakfast offerings and family-friendly dining experience, is seeking a General Manager to oversee the operations of its Lansdowne, MD location. This role is pivotal in maintaining the high standards of quality and service that customers expect from IHOP while driving profitability and sales growth. IHOP operates a network of restaurants that promise a welcoming atmosphere where guests can enjoy made-to-order meals throughout the day, from breakfast favorites to lunch and dinner options. Founded in 1958, IHOP has expanded its footprint across numerous states and is committed to fostering a positive work environment for its employees and delivering an exceptional dining experience for its customers.

The General Manager role at IHOP is designed for a dynamic leader who can manage the entire restaurant operation, from front-of-house guest interactions to back-of-house management and kitchen oversight. The manager reports directly to a designated General Manager and holds direct supervisory responsibility for all restaurant employees. Key responsibilities include managing daily operations, ensuring consistent sales growth, and maintaining profitability across all profit and loss categories. The individual in this role plays an essential part in upholding IHOP's brand standards by ensuring that the restaurant delivers excellent product quality, maintains cleanliness and sanitation, and meets high customer service expectations consistently.

In addition to operational oversight, the General Manager is tasked with staffing and workforce management. This includes interviewing, hiring, and training top-quality hourly employees, ensuring that the team is adequately staffed to handle busy periods and maintain guest satisfaction. The role requires the manager to conduct employee orientations and monitor adherence to uniform and operational standards. Performance management is a key part of the role, where providing ongoing feedback to support employee development and improve overall operational success is expected.

Financial responsibilities include preparing daily sales reports, managing cash controls, and overseeing labor cost management to ensure the unit operates within budgetary guidelines. The General Manager also handles inventory control, including ordering food, small wares, uniforms, and other necessary items to maintain operational efficiency and meet par levels. This person must also ensure compliance with safety and security protocols to protect employees, guests, and company assets.

This position demands flexibility, as the General Manager must be willing to work nights, weekends, holidays, and unpredictable hours to accommodate staffing needs and cover for absent workers. The role may involve occasional work outdoors and the possibility of relocation or transferring between local units if necessary. The successful candidate will be proactive in identifying operational opportunities and implementing strategies to enhance restaurant performance.

Working at IHOP means joining a well-established and respected food service company that values leadership, operational excellence, and dedicated customer service. The General Manager position offers the opportunity to lead a team in a fast-paced and rewarding environment, contributing directly to the company’s reputation and growth. IHOP’s commitment to quality and customer satisfaction provides a strong foundation for professional growth within the food service industry, making this an excellent career opportunity for experienced restaurant management professionals.