General Manager

Halethorpe, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Career development opportunities

Job Description

IHOP, a globally recognized restaurant brand renowned for its delicious breakfast offerings and family-friendly dining experience, is seeking a General Manager to oversee the operations of its Lansdowne, MD location. This role is pivotal in maintaining the high standards of quality and service that customers expect from IHOP while driving profitability and sales growth. IHOP operates a network of restaurants that promise a welcoming atmosphere where guests can enjoy made-to-order meals throughout the day, from breakfast favorites to lunch and dinner options. Founded in 1958, IHOP has expanded its footprint across numerous states and is committed to fostering a positive... Show More

Job Requirements

High school diploma or equivalent
Previous experience in restaurant management or similar leadership role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Knowledge of food safety and sanitation standards
Basic financial management skills including budgeting and forecasting
Availability to work flexible hours including nights, weekends and holidays
Ability to stand and move around for extended periods
Capability to handle unexpected staffing changes and workload fluctuations

Job Qualifications

Proven experience as a restaurant general manager or similar role
Strong understanding of restaurant operations and profitability metrics
Demonstrated ability to lead, motivate and develop a team
Excellent organizational and problem-solving skills
Familiarity with inventory control, ordering and supply chain management
Proficiency with point-of-sale systems and reporting software
Knowledge of health and safety regulations
Commitment to delivering superior customer service
Ability to work under pressure and resolve conflicts effectively

Job Duties

Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories
Manage entire operation of restaurant during scheduled shifts, including daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation
Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation
Ensure all employees adhere to company uniform standards
Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization
Ensure the unit is properly staffed for all time periods to guarantee overall guest satisfaction and increase sales
Interview, hire, and train the highest quality hourly candidates
Conduct orientations and follow up with IHOP's training program for new employees
Prepare daily reports including sales, cash interims, labor controls and other processes to ensure control of company assets
Prepare food production checklists and ensure proper implementation of all company recipes
Order food, small wares, uniforms and other necessary products to unit par levels to maintain operational standards
Identify operational opportunities and create and implement plans to address them
Approve and sign all food or beverage discounts
Ensure a safe working and guest environment to reduce risk of injury
Immediately notify the Area Supervisor in case of guest or employee accidents
Ensure security procedures are in place to protect employees, guests and company assets
Keep immediate supervisor informed of all unit issues and take prompt corrective action as needed
Complete responsibilities and performance objectives in accordance with company policies
Always project a favorable image of IHOP to promote its goals and objectives
Perform all duties as required or requested
Willingness to work nights, weekends, holidays and unpredictable hours
Willingness to work at any local units or relocate if necessary

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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